Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
4.0
Amenities:
6.0
I am Kreshchenko Olga Nikolaevna, I want to leave an extremely negative review about the Justiniano Club Alanya 4 * hotel and our stay in it from 02.08. 2021 to 9.08. 2021.
Together with my 9.5 year old daughter.
Stepping on the threshold of the Justiniano Club Alanya 4 * hotel for the first time, I immediately got the impression of not being comfortable, in the main living room there were old dirty, sat-out armchairs and sofas, sometimes even wet from swimsuits and swimming trunks, which are disgusting to look at, let alone sit down.
Further, Wi-Fi, which is free, does not provide sufficient connection due to the large number of connections at any time. Paid - $14 take out put.
Deposit for towels $5. In general, having crossed the threshold of the hotel, you immediately need to prepare $.
From the fullness of tourists in the hotel, in the current situation with the pandemic, I felt uncomfortable without sufficient attention and proper service. This applies to staying in public areas of the beach and dining. The fullness was at 150%, and not as it should be 50-70%.
To take a sunbed on the beach and have a quiet breakfast, I had to get up no later than 6 in the morning, if 15 minutes later, that's it, the crowd and chaos and spoiled mood.
There were also positive moments associated with the rest.
But the big advantage that made me write this negative review was what happened to my daughter: a child was swimming in a children's pool and suddenly ended up in a first-aid post, with a knee torn to the bone, as it turned out, a tile fragment was the cause. The hotel does not monitor the condition of the external facade in general, and the behavior of the hotel guests, whose children take apart this tile, and in the meantime their parents smoke and drink alcoholic beverages right in the children's pool !! ! What is this anyway???
As a result, we ended up in the main hospital of Alanya, where we spent 4 hours, went through 7 circles of hell, a queue, tears, nerves and pain. Returned back at 23:30. Our insurance did not help us much, we had to pay another $100 for honey.
service, medicine and transfer back to the hotel.
The staff at the reception, having learned about the situation, shrugged their shoulders, not offering possible financial or moral compensation!
Together with my 9.5 year old daughter.
Stepping on the threshold of the Justiniano Club Alanya 4 * hotel for the first time, I immediately got the impression of not being comfortable, in the main living room there were old dirty, sat-out armchairs and sofas, sometimes even wet from swimsuits and swimming trunks, which are disgusting to look at, let alone sit down.
Further, Wi-Fi, which is free, does not provide sufficient connection due to the large number of connections at any time. Paid - $14 take out put.
Deposit for towels $5. In general, having crossed the threshold of the hotel, you immediately need to prepare $.
From the fullness of tourists in the hotel, in the current situation with the pandemic, I felt uncomfortable without sufficient attention and proper service. This applies to staying in public areas of the beach and dining. The fullness was at 150%, and not as it should be 50-70%.
To take a sunbed on the beach and have a quiet breakfast, I had to get up no later than 6 in the morning, if 15 minutes later, that's it, the crowd and chaos and spoiled mood.
There were also positive moments associated with the rest.
But the big advantage that made me write this negative review was what happened to my daughter: a child was swimming in a children's pool and suddenly ended up in a first-aid post, with a knee torn to the bone, as it turned out, a tile fragment was the cause. The hotel does not monitor the condition of the external facade in general, and the behavior of the hotel guests, whose children take apart this tile, and in the meantime their parents smoke and drink alcoholic beverages right in the children's pool !! ! What is this anyway???
As a result, we ended up in the main hospital of Alanya, where we spent 4 hours, went through 7 circles of hell, a queue, tears, nerves and pain. Returned back at 23:30. Our insurance did not help us much, we had to pay another $100 for honey.
service, medicine and transfer back to the hotel.
The staff at the reception, having learned about the situation, shrugged their shoulders, not offering possible financial or moral compensation!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Average, definitely not for kids
- Rude staff, bad service
- Felt uncomfortable without sufficient attention and proper service
- Great family hotel!
- Bad hotel
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