Плохой отель, Вай-Фай плохо работает даже на рецешп Bad hotel, Wi-Fi does not work well even at the reception

We went spontaneously, were limited in time, because. 13 already had a ticket to another place. Have read the reviews. This is not the first time in Turkey, we have always rested in 5-stars. The first time we rested in 3-stars. Were ready for anything, but the real disappointment can not be described in words. There were 6 of us: 3 adults and 3 children. We settled in after 15:00. They settled on different floors. A woman with two children aged 2 and 3 was placed on the 6th floor (room 6006), an elevator to the 5th floor, further along a steep spiral staircase. The elevator worked intermittently, constantly breaking down. On the second day, Farhad was forced to lift the stroller with the sleeping child - this is their employee, only after that he changed the room to the 1st floor -1006. For three - a double bed and brought a mattress, which was thrown on an iron structure, which immediately broke under a 3-year-old girl. The bed was never fixed. It turned out that the air conditioner did not work. The stuffiness is unbearable, they opened the door to the balcony, a cat ran in and scared the children. The air conditioner was fixed on the third day. For this, I sat at the reception desk for half a day and followed the managers on the heels.
The remaining three members of our family were settled on the 5th floor, room 4003. A half-sleeping bed for two and a cot was brought. The room is tiny. We paid for everyone even for small children, but the hotel said there were no other rooms.
There is almost no hotel territory, the pools are small, the slide works by the hour, at an inconvenient time.

The food is not so hot, no variety, but not hungry.
The administration and staff pretended to be incomprehensible to our requests, promised to correct the shortcomings, but did it without much desire, brushed us off like annoying flies. The owner is very nervous, to an elementary request to fix the air conditioner or change the broken bed, he replied: "if you don't like it, go to another hotel. " There are a lot of people this year and they use it.
I am silent about the fact that the room was not cleaned, the hair dryer did not work and they did not bring water at all.
For the first time ever, I really wanted to go home, we were very glad that we came for 7 days.
From the pros: the hotel is located near the market and the children's park.
CONCLUSION: no one needs to change their preferences, it is necessary to rest in 5 stars.