As they say, it’s better to learn from other people’s mistakes... This is not a fictional story and not spam, read it, don’t be lazy, God forbid you fall into a similar hole, and if anyone has been in a similar situation or can help in any way, I will be very grateful to you.
If you want to spoil your vacation, fly to rest with Natalie Tour. The main task of this tour operator is to earn money for you, and the quality of your vacation does not bother them at all, and the work of the guide is absolutely no... In no case do not go on a vacation with Natalie to Turkey for good fortune. Rest will turn into a nightmare for your money.
I went to rest in Natalie Tour through the “fortune”, this is when you don’t know which hotel you will get to. We were supposed to have 4 *, as we were told at the travel agency, that everyone comes very happy and has a great rest. Since there were no other options with a flight from Minsk, we agreed. Paid $1300 for two.
As a result, we fell into a hole called Werola beach, here is the info on this hotel in reality, this hotel does not even pull 3 *, although on paper it has all 4 *. I am not a capricious and picky person, but when I saw this, I was shocked, I could not even imagine such a “rest”. Transfermen in the truest sense of the word ran away from us, leaving at the reception until we had time to come to our senses.
And now about the hotel, as it turned out later every year it has a new management and, accordingly, a new name, and even the locals did not know where the Werola beach hotel was located.
The hotel has no territory at all, it stinks of sewerage everywhere, the elevator does not work (I had to walk up to the 6th floor), the food, to put it mildly, is not edible, the girl got an orange with maggots (these are such small white worms, usually teeming in rural toilets) at dinner, it immediately vomited on the spot, in 10 days the meat was only 3 times (chicken), what people did not eat at breakfast was served in a slightly different form at lunch, then at dinner, etc. in short, a vicious circle, for something more or less edible, one had to almost fight with the Turks in order to win back a piece of food, the dishes are dirty, it seems that they did not wash them at all. Of the guests there, 85% are Turks, 15% are Russians who fell into the same “lucky fortune”, not a single European, it seems that he ended up in a Turkish boarding house. It’s clearly not 200 m from the sea, but at least 600, and even along which road... bare wires stick out in the passage, and water drips from the ceiling, construction debris is around. The beach is terrible, dirty, only 20 sunbeds for 200 people, the entrance to the sea is stones. Swimming pool 2mX2M green muddy water, no fitness, no gym, in fact, like animation, there was not. For 10 days, we only changed linen 2 times, and then after repeated calls to the reception.
On the second day after arrival, we asked the guide to move to a normal hotel, which would correspond to 4 *. To which we received a refusal, no one will relocate you anywhere, you wanted 4 stars, here you have 4 stars. The guide's name was Aykhan, I had never seen such arrogance, he walked around smiling and saying like a ram, "dear, no one will relocate you anywhere. " The vacationers wrote a collective claim to the representative office of Natalie Tur, we never received a written answer, the representative Mikhail also refused to help us with anything. To our demands to give contacts or put us in touch with the higher management, we were told that no one speaks Russian, English, or German, and no contacts were provided.
Then it became even more interesting that the bus of the Sunrise tour operator arrived with new “victims”, we started telling people how terrible it was here, so that they would not settle here and give their vouchers, this whole crowd turned around and headed back to the bus, they were taken to another hotel. After 10 minutes, a minibus from Natalie Tour drove up, 2 girls got out of it, well, of course, we told them the same as the previous tourists, they refused to check in and headed back to the bus, then our guide Aykhan jumped up, dragged their suitcases out of the bus back onto the street , we were shocked by this sight, the girls went out to get their luggage, the bus door crept right behind them and the driver drove away very quickly. How do you feel about tourists?
Every day, new surprises awaited us, for example, a clogged shower, water dripping from the sewer on our heads into the canteen (namely, in the canteen, because you can’t exactly call it a restaurant).
In general, such an attitude towards tourists cannot be left unpunished, something must be done about it.
If you want to spoil your vacation, fly to rest with Natalie Tour. The main task of this tour operator is to earn money for you, and the quality of your vacation does not bother them at all, and the work of the guide is absolutely no... In no case do not go on a vacation with Natalie to Turkey for good fortune. Rest will turn into a nightmare for your money.
I went to rest in Natalie Tour through the “fortune”, this is when you don’t know which hotel you will get to. We were supposed to have 4 *, as we were told at the travel agency, that everyone comes very happy and has a great rest. Since there were no other options with a flight from Minsk, we agreed. Paid $1300 for two.
As a result, we fell into a hole called Werola beach, here is the info on this hotel in reality, this hotel does not even pull 3 *, although on paper it has all 4 *. I am not a capricious and picky person, but when I saw this, I was shocked, I could not even imagine such a “rest”. Transfermen in the truest sense of the word ran away from us, leaving at the reception until we had time to come to our senses.
And now about the hotel, as it turned out later every year it has a new management and, accordingly, a new name, and even the locals did not know where the Werola beach hotel was located.
The hotel has no territory at all, it stinks of sewerage everywhere, the elevator does not work (I had to walk up to the 6th floor), the food, to put it mildly, is not edible, the girl got an orange with maggots (these are such small white worms, usually teeming in rural toilets) at dinner, it immediately vomited on the spot, in 10 days the meat was only 3 times (chicken), what people did not eat at breakfast was served in a slightly different form at lunch, then at dinner, etc. in short, a vicious circle, for something more or less edible, one had to almost fight with the Turks in order to win back a piece of food, the dishes are dirty, it seems that they did not wash them at all. Of the guests there, 85% are Turks, 15% are Russians who fell into the same “lucky fortune”, not a single European, it seems that he ended up in a Turkish boarding house. It’s clearly not 200 m from the sea, but at least 600, and even along which road... bare wires stick out in the passage, and water drips from the ceiling, construction debris is around. The beach is terrible, dirty, only 20 sunbeds for 200 people, the entrance to the sea is stones. Swimming pool 2mX2M green muddy water, no fitness, no gym, in fact, like animation, there was not. For 10 days, we only changed linen 2 times, and then after repeated calls to the reception.
On the second day after arrival, we asked the guide to move to a normal hotel, which would correspond to 4 *. To which we received a refusal, no one will relocate you anywhere, you wanted 4 stars, here you have 4 stars. The guide's name was Aykhan, I had never seen such arrogance, he walked around smiling and saying like a ram, "dear, no one will relocate you anywhere. " The vacationers wrote a collective claim to the representative office of Natalie Tur, we never received a written answer, the representative Mikhail also refused to help us with anything. To our demands to give contacts or put us in touch with the higher management, we were told that no one speaks Russian, English, or German, and no contacts were provided.
Then it became even more interesting that the bus of the Sunrise tour operator arrived with new “victims”, we started telling people how terrible it was here, so that they would not settle here and give their vouchers, this whole crowd turned around and headed back to the bus, they were taken to another hotel. After 10 minutes, a minibus from Natalie Tour drove up, 2 girls got out of it, well, of course, we told them the same as the previous tourists, they refused to check in and headed back to the bus, then our guide Aykhan jumped up, dragged their suitcases out of the bus back onto the street , we were shocked by this sight, the girls went out to get their luggage, the bus door crept right behind them and the driver drove away very quickly. How do you feel about tourists?
Every day, new surprises awaited us, for example, a clogged shower, water dripping from the sewer on our heads into the canteen (namely, in the canteen, because you can’t exactly call it a restaurant).
In general, such an attitude towards tourists cannot be left unpunished, something must be done about it.
Translated automatically from Russian. View original
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