Не советую ни этот отель ни АНЕКС тур I do not recommend this hotel or ANEX tour

Water Planet Deluxe Hotel & Aquapark
Didn't make us happy at all. We were 5 adults and 2 children.
Let's start with Anex tour. We bought a ticket from this tour operator. We were met at the airport by a big bus with a girl guide. We drove about 1.5 hours from Gazipasa Airport to Alanya. On the way, the girl told us stories about Turkey and the weather. Our hotel was the fifth. Here we go. Before our eyes we have uneven fields with construction sites and our hotel. We go. We went to the reception and checked in. Then a man named HASAN immediately ran up to us, he carries suitcases and works there. He said that if we give him money, they will immediately settle us. And we arrived at 8 am. And waiting until two, of course, is hard with two children. We agreed. And he took us to the basement. We said that living in the basement is not suitable for us. (because when you go to the reception, it’s immediately the 4th floor, and then it goes minus three. And there are no windows there. Maximum one. On the other side. ) then this man Hasan was rude to us and said that we would sit until the last until two o’clock and then maybe we will be settled. We said that we would sit to the last, but we would not live in the basement. We are sitting. As soon as we want to go to the reception and ask what happened to our number? This Hassan immediately runs out, speaks Turkish at the reception to the girl. And she immediately answers us that nothing is ready. Although before that she had already typed into the computer and already wanted to answer something. We sit further. I come up after a while again to find out what's wrong with the number. The manager was already there and looked at something. Since the girls at the reception were busy. I continued to stand and then he asked me what happened and why I was standing. I say that your girls answer us that our three numbers are not ready yet and we would like to know about them. Then he looked and said that TWO ROOMS HAVE BEEN READY FOR A LONG TIME AND WHY YOU HAVE NOT BEEN SET UP. Another one is being prepared. But not for long. Then we said we didn't want to live in the basement. He answered us that our tour operator ANEX TOUR buys only basement rooms and we cannot accommodate you higher. Then we said that we would now call the director of the hotel. All the main ones are here and we will figure it out. He said sit still. Now I'll call. We left the office. Then he called us again after a while. It was already 12. And he said that he had spoken to the authorities and they said that they could offer us three rooms higher. Also not in the basement. But on different floors. Then we agreed and we were told that we would have to wait up to three hours for these numbers. And they said that we will wait as long as necessary. The main thing is not the basement. At this time we went to lunch.

FOOD: there is nothing special. Food is presented in an incomprehensible manner. Ayran does not work in the morning and in the evening. The potatoes were put out in the morning. And she wasn't there for dinner. Puree was twice in 10 days. Chicken all the time. There were no fish at all. And if they did, it was overdried and terrible. Soups for lunch are good. Plenty of vegetables and salads. But dressed salads are not worth eating. They are all missing and redone. Kashi in the morning sucks. You can't even see rice or other grains floating there. Just milk. It's called porridge. Fruit. Only watermelon in the morning. In the evening there were already pears, apples, oranges, watermelon. Twice in 10 days there were nectarines. And we were at the end of August. SO WHERE IS THE BANANA, STRAWBERRY, OTHER FRUITS. WHERE IT IS ALL. DO YOU STILL THINK THIS IS A FIVE STAR HOTEL? WHERE A FRESH SQUID ORANGE JUICE COSTS $2 IN THE MORNING.
For breakfast, I had to take an omelet that tasted terrible. And boiled eggs. We also had pancakes with chocolate spread.
We had soup for lunch. Rice or french fries.
The meat was stewed or fried (chicken, beef)
For dinner again, rice or french fries or baked potatoes. From meat again chicken or beef. Stewed or fried. There is also pasta and spaghetti. Bread lies in loaves. Come and cut yourself.
ABOUT CHILDREN'S TABLE.
The kids don't have much to eat either. Soups are not on the table. Sausages are fried in oil. Nuggets. Spaghetti. Or boiled potatoes. And french fries. When the sausages ran out. It was just gravy. How to feed such children?
ABOUT DRINKS.
There is nothing to drink here for both children and adults. Since there are no juices. From the machine you pour powdered juice. The taste is terrible. Regular yupi. Or soda. Cola, sprite, etc. Also from automatic weapons. How can you drink it for 10 days? There was always tea. Coffee from vending machines.
ABOUT ALCOHOLIC DRINKS.
The beer is bad. From him then heartburn. All alcoholic drinks in the hotel are terrible. Except in restaurants. Meat and fish. Which can be visited once. There is MORE LESS NORMAL WHISKEY AND WINE. BUT THIS IS ONLY ONCE YOU CAN VISIT.
As a result, we came up with NO FOOD, NOTHING TO DRINK. Both children and adults.
Next we go. The time is three o'clock. It's time to move us in.
ROOM.
Room for a 4 star HOTEL. Not bad. There is air conditioning, TV. Mini bar. In the mini bar: cola, fanta, and water. Then it is replenished only with water. There is a floor lamp. Which for some reason is pasted over with linoleum. Common for floors. And of course it didn't work. The hair dryer in the bathroom didn't work either. The bathroom has only a bathtub half covered with glass. This glass does not move. Near the toilet. And a sink. Towels were changed every 3 days.
There is also a closet. There is a safe in the closet. which was closed. And I had to run around to call people to open it.

This is how we moved in. We waited for this at the reception for 7 HOURS.
TERRITORY.
There are very few places. Two pools at once through a glass fence. Is this fence ever cleaned? He is all dirty, stained, divorced, fungus. Horror. The beds are never empty. People leave things in the evening. The bars around these pools are terrible. They pour all drinks into plastic cups. that are never washed. Just rinse with water and you're done. You can pour a cocktail for children. When there was just beer in this glass.
SEA.
To get to the sea you need to go down the elevator. The bar, which was on the sea, was open until 6 pm. Then you go down the stairs. A small clearing filled with sand. And then you go down again. Pier with sun loungers and the sea. There is also little space. There is somewhere to lie down only after 5-6 pm. Who can not swim or very young children. This place is not suitable. Since the depth is immediately minus 3 meters. Yes, and an adult does not swim much. Maximum 20 minutes. And it's not interesting anymore. Want to get out.
AQUAPARK.
This water park does not belong to the hotel. He just stands there. And before him still go and go. Strangers come and go there. And since this hotel is next to the water park. We can visit it for free. Let's say adults will not be interested there. Enough to ride on the hills once. And you don't want to go there anymore. It's just not interesting. Children will be interested in a maximum of 2 times there. They won't ask for more. On some hills no one is standing. Sit down and roll as you please. There is no one to even hold and help.
This water park sells food for money.
A complete disappointment in the water park.
ANIMATION.
For all the time of rest, I have never seen animators in the morning and afternoon. Yes, there was music on one pool all day. But so that the animators go and invite everyone to some games. There has never been such a thing. Do you want to have fun. Go and find out where it's all hidden.

This amphitheater itself was separate. And there were benches up. On which nails stuck out. Not once stabbed. The children's animation itself was shameful. They just turned on the music and showed the movements. And for an hour the children danced to the same music every day. The adult animation didn't disappoint either. Artists were the cheapest. Nothing cool was shown there. Twice there was a disco at the sea. Where the sand is. There were few places. The bar is closed. Only beer was poured by some workers. There is nowhere to sit. I had to lean on the rocks. Or sit on them. You will not be at such a disco for a long time. From the fact that there is no interest and there is nothing to do. We went to our room at 11 pm. Very boring.
HOTEL.
It looks old on its own. Repair has not been done for a long time. In the main restaurant, the walls are covered in some terrible smudges. Like we're not in a restaurant. And in some market near the station. And the markets are better now. Than in the main restaurant of the hotel WATER PLANET DELUXE & AQUAPARK.
RESTAURANTS WHICH CAN BE VISITED ONCE.
First we went to the butcher's. Nothing pleased. They brought fried pieces of various meats on plates. Rice. Shabby markings, fresh cabbage. And a slice of tomato. Meat is impossible. It just doesn't melt. She didn't even bother with him. I gave it to the cats that run around there. Ice cream was brought for dessert. One ball. It was the tastiest of all.
Then we visited a FISH RESTAURANT after a while.
I can say one thing. THAT I WILL NEVER EAT FISH AND SHRIMP AGAIN IN MY LIFE.
First they brought us disgusting fish soup. It tasted terrible. He was sour. It was impossible to put into your mouth. Then they brought us shrimp julienne. How could you think of such a thing. Fold the shrimp, cover with cheese and bake. And all this floated in the water. The view is terrible. The taste is terrible. Then they brought the same fish to everyone. Nobody told us the name of this fish. Disgusting. Dry. Bitter. It was impossible to eat. For dessert, they brought melon with halva. That's when we first saw a melon in this hotel. But she was all green. AFTER SUCH FISH RESTAURANT. I DON'T WISH TO GO TO ANY FISH RESTAURANT AGAIN. because this visit to a fish restaurant was my first and last.

I will continue the same story about ANEX TOUR. The next day, upon arrival, we met with the hotel guide. He said that we need to fill out paperwork for the return flight. BUT TO GET THIS PAPER AND FILL IT IN OUR ROOM, WE HAD TO LISTEN TO A MILLION DIFFERENT EXCURSIONS. WHICH WE DID NOT REQUEST. HE STANDED FOR US AND PUSHED THESE EXCURSIONS. FIRST THE LEAFLIETS WERE DISTRIBUTED. WHO IS INTERESTED AFTER THE MEETING WOULD BE COMING AND SAYING ON THIS CARD EVERYONE WOULD BE ASKED. SO NO. WE SAT FROM 10 to 11.30 LISTENING ABOUT EXCURSIONS. AND THEN THESE PAPERS WERE GIVEN TO US AND WE WENT HOME TO FILL THEM IN. Just class. NORMAL AGENCIES DO NOT PUSH EXCURSIONS IN THIS WAY. IF A PERSON REALLY NEED A TOUR. HE WILL COME AND LEARN. Especially before that they handed out papers with these excursions. We all listened to it. And for the day that we lived in the hotel. I would like to know how many stars the hotel has. TO WHAT ANEX TOUR ANSWERED US WHAT WHERE IS THIS QUESTION FROM? AND THAT THIS HOTEL IS FIVE STARS. BUT NO STARS ARE WRITTEN AT THE HOTEL OR IN A SINGLE PAPER WHICH WEIGHT AT THE RECEPTION. AND WHO WOULD NOT BE ASKED FROM THE WORKERS. THEY ALL WILL ANSWER THAT THEY JUST WORK HERE. AND HOW MANY STARS ARE IN THE HOTEL THEY DONT KNOW.
More history. The air conditioner in our room broke down. I went downstairs to call the workers who are doing this. The receptionist called. Filled out an application. They said wait five minutes. We've been sitting for 30 minutes already. There is not anyone. I go down again. I say I will wait a long time. They are. Why hasn't anyone come yet? I went up to the room. And immediately knock. A worker has arrived. Started watching. Do something. Called and talked. Another one came. They started doing things together. An hour has passed. Nothing happens. They continue to make. Another 40 minutes have passed. How it all blew up. It felt like the fire alarm was about to go off.
Then we left the room. We'll be back in an hour. There is not anyone. Nothing works. We are going to. Let's go to reception. We say that nothing works. They said that now the boss would call the boss and sort it out. They talked. We're coming from lunch. The air conditioner was fixed after half a day.
I can also say that I was very poisoned there and upon arrival I was in the hospital. Food because like the hotel itself is terrible.
There would be a lot more to write. That this hotel is terrible. But there are already too many. Never buy tickets at the ANEX TOUR agency and do not visit the WATER PLANET DELUXE & AQUAPARK hotel.