The hotel does not correspond to the declared class and the described services

Written: 13 october 2020
Travel time: 5 — 12 september 2020
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 3.0
Cleanliness: 3.0
Food: 3.0
Amenities: 5.0
The review is extensive, it just boiled up and I want to warn fellow vacationers what they will have to face. I want to say right away that if you are going to relax in Gravel Hotels Kemer on a last minute trip or spend a little money, then everything is quite acceptable. If, as in our case, you paid the amount corresponding to a normal, average Turkish five, then you will be disappointed (note the average, I don’t mean luxury hotels).
About good
The hotel is located on the first line, the beauty of the surrounding mountains, the abundance of greenery and the clear sea are fascinating, the center of Kemer is a leisurely 20-30 minute walk. The architecture and arrangement of the territory of the hotel is also pleasing, there are plenty of places for beautiful photos. They prepared for work in a pandemic, there is a disinfectant solution everywhere, they measure the temperature at the entrance to the hotel and the main restaurant, there is a box with masks at the registration desk. Dishes in restaurants behind glass, everything is laid out by waiters, staff in masks and gloves.

Nutrition
Do not wake up to starve, but you should not count on a variety of meat dishes and fish. From meat dishes, mostly chicken, sometimes lamb cutlets and stewed beef, which ends quickly, everything is finely planed and given out in very portions. Once there was fish fried in old oil. Barbecue is absent in principle, it’s not that it doesn’t exist every evening in front of the pool in a variety of different lyulya, steaks and fish, as is customary in Turkish fives, the declared barbecue restaurant, which you can visit once a week, is simply closed, but in the description of services about this forgot to mention. They also probably forgot to inform that they couldn’t get into the seafood restaurant, since there were no places for several weeks in advance, we came up to sign up at the time of check-in at the hotel.
You will have to stand in a long line for each dish and fight for the third piece of cucumber or tomato (by the way, there were no last 2 days and this is in a tomato country where the crop is harvested 4 times a year). The fruit set is poor, to the usual sad company of apples and oranges, either grapes, or plums, or sour pomegranates were periodically added. We also did not see the traditional abundance in the set of Turkish sweets, everything is very modest. Pastries are not bad, various cakes are baked by the pool for lunch, hamburgers, french fries and toast with cheese are prepared in the bar near the playground. Delicious alcoholic and non-alcoholic cocktails, quite acceptable wines and beers are served with nuts.
The cleaning of the room is normal, the bed was changed twice, there was no sense in the refrigerator, the drinks were cooler from outside, the problem with the lack of hot water was solved on the third attempt by personally contacting the staff at the front desk, the phone number of the hotel guest manager, which is indicated in the tourist memo is not valid, the cleaning of the territory leaves much to be desired, a mask was lying under our balcony all week, probably now it lies there.

Animation is designed for adults, for children there is a disco of 5 songs, that's all.
The Turkish night differs from the usual trash with a flag hung in the common canteen and several national dishes, do not expect a barbecue, a variety of sweets, fruits, served tables by the pool and an extensive entertainment program. It was in other hotels, but not here and the pandemic has nothing to do with it.
Hotel guide
We had Murat, perhaps the person is very busy, so he forgets to tell tourists a lot, if you take excursions from him, ask yourself what you need to have with you and how to dress. Do not count on dry rations if you took an excursion for the whole day, whose fault the hotel or the guide is, it is difficult to say, but even the tourists from the triplets were taken care of, and only a group of our five bought buns for $ 2. If the hotel guides offer an excursion to Mount Tahtali, please note that at this time, closer to lunch, it is already hidden by clouds, we were promised that the lift on the cable car and visiting the peak is carried out only in clear weather.
In fact, it was like this, we were picked up at 10 in the morning, it was clear, at 10.40 they brought us to a shopping center, where they said that this was an olive oil museum, the group was kept there until the start of the first, convincing that oil and other products needed to be bought only they have. The result, except for the fog during the ascent and the clouds at the top, we did not see anything. Then there was a boat trip, where we drove groups of three buses and 40 minutes of swimming, CURTAIN. And it cost us $50 per person.
Tip: do not repeat our mistakes, choose another hotel, and take excursions in Kemer agencies, they have the same insurance and service, but much cheaper.
Translated automatically from Russian. View original