I have never seen a worse attitude of the staff anywhere (my travel experience is 48 countries and 200 cities). Worst hotel with worst customer service. Background: my daughter and I traveled to Dubai with Turkish Airlines and we took advantage of the "best part of the trip - stay in Istanbul" program (airline tour gives free hotel for 1 night for economy class and 2 nights for business).
… More ▾
I have never seen a worse attitude of the staff anywhere (my travel experience is 48 countries and 200 cities). Worst hotel with worst customer service. Background: my daughter and I traveled to Dubai with Turkish Airlines and we took advantage of the "best part of the trip - stay in Istanbul" program (airline tour gives free hotel for 1 night for economy class and 2 nights for business). But thanks to the Grand Yavuz hotel, this turned out to be the worst part of the trip. my daughter wanted to celebrate her birthday in Istanbul, we love this city and visited many times. On the eve of departure from Dubai, the daughter fell ill, t ° under 40, the doctor came. Pharyngitis. Gave me medicines for treatment and strict bed rest. We flew to Istanbul with the understanding that instead of celebrating a birthday, there would be pills and bed rest. everywhere, in hotels, restaurants for guests, at airlines for passengers on their birthday, congratulations and pleasant surprises. There was a surprise from Grand yavuz hotel - at the request to extend the hotel for 3 hours (because. checkout 7 hours before the plane, and with t 39 ° - this is torture) the staff demanded 40 euros! For 3 hours 40 euros! Although it was a certificate from an airline tour in gratitude for using its services. For 3 hours of extending the room for a girl with t 39 ° on her birthday! If you think that Turkey has good service, hospitality and customer focus, then this is not about Grand yavuz hotel! Worst hotel, worst customer service! Worst part of the trip! had I known this was going to be the case, I would have booked a hotel from the Emirates for money without using the free hotel. Unfortunately booking. com was blocked by the state authorities in Turkey and it was not possible to move to another hotel.
Like
You like
• 1
Show other comments …
