Хамский и необязательный персонал Boorish and disrespectful staff

Everything started well. I booked a room on the website and received a confirmation and a reservation number by mail. That's where all the good stuff ended. They called, introduced themselves as from the base, but did not give a name. We were informed that there is no such room category for the selected dates. Offered for almost the same money, but the standard. To clarifying questions about the state of the room, the answer is that all sorts of problems are allowed, since this is the cheapest room. I began to clarify the situation with the number to which the confirmation of the reservation came - I heard a bunch of nonsense, rudeness, etc. They hung up, after the call they refused to introduce themselves, "who are you", "pay for one day, then we'll tell you everything" and so on. The desire to go was gone even in the suite. If such a staff, but for a simple cattle, wants to go to them and carry money, then this is definitely not for me. You choose.