Отель хорош, но вопросы к персоналу The hotel is good, but questions to the staff

The interior looks very decent. Large rooms, clean, good linen, appliances, furniture.
But there is a problem with the human factor. The girl at the reception was rude right off the bat, then they mixed up the rooms - we booked two doubles with separate beds, and they gave us two with one large one. They asked to change it - they changed it for men, but not for us women - we decided, apparently, it will do, tea is not a princess - we will tolerate it : )
The restaurant is pretentious and for some reason uncomfortable. It would NOT hurt to hire a decorator for one or two consultations - place flowers here, some picture there or something else, remove floor candelabra from the tables and so on. Since, in general, it has a good repair and good furniture, there are not enough small things.
The food is not very tasty, half of the dishes indicated on the menu are not available, the waiter does not understand wines even at the level of red and white.