Воровство!!!! Theft!!!!

Good afternoon everyone! ! Rested in the "Paradise" company of 3 women and a child of 6 years. We arrived at 10 am. The first impression when we got off the bus was good - the territory is large, neat, well-groomed. Arriving at the reception to check into the rooms, we were told that according to European standards, the check-in will be at 1400, wait. Suitcases can be left in the same place under the stairs in a common pile. At 1400, a crowd of all the arrivals gathered (there were a lot of us that day) and they began to give out the keys, shouting their names and putting on bracelets for everyone (just like in Europe). We had a 3 bed room with an extra bed. (The room is 22 square meters - this is together with a shower and a toilet). When we came to the room, we realized that if we put another bed there, then there would simply be nowhere to go (although the administrator insistently assured us otherwise), so we decided to refuse and sleep on a large bed for the three of us (there was enough space for us). At first we ate at the cafe "Borsch",
then we went to the neighboring "Vinnitsa" - it's tastier and cheaper, the dishes are hot, and not cooled down like in "Borscha". In "Vinnitsa" probably more than half of the vacationers from "Paradise" ate. Therefore, in "Borscha" it was always free and the morning dishes remained for dinner. On the 3rd day, we bought an excursion to Odessa (it saved us)... In the morning, as usual, we went to the beach but returned to the room early, it was not yet 11 am (to get ready by 1400). And then a “surprise” was waiting for us, we realized that we had someone! They began to check the bags - one was smeared with blood, when I looked at my suitcase I saw that the combination lock was broken, the suitcase was also smeared with blood (the thief got hurt when he broke the lock with my manicure scissors - he also broke them) no money! We've been robbed!! ! More precisely me, the rest did not have time because we arrived early. Management was immediately called. In general, the door was opened with a key (a neighbor saw this), when we walked along the corridor, we also met with the one
who robbed us, so they asked us to show us the recording from the camera at the entrance to the building, so that my neighbor and I could identify him and show the police. They agreed to show us the recording, they looked for it for a very long time (although we told them the exact time), then they called us to look and... exactly 3 minutes when the thief went down the stairs disappeared (time jumps exactly 3 minutes). From the other camera, the exact time that we named, where you can also see the thief, was never shown to us (we decided we just didn’t have time to cut it out). The actions of the administration - and no, no apologies, NOTHING, they even laughed at us and that's it. Yes, and their behavior and attitude to everything led us to the conclusion that they also steal (not by themselves, of course, but not without their help). They didn’t write an application, they were just afraid, we still had to live there for a week. The rest was spoiled and not even by the robbery itself (I understand it happens to everyone), but by the attitude of the employees.

An employee of the travel agency through which we traveled supported and helped us in every possible way (thank you very much to Irina). She asked to write a statement addressed to the director of the company with a description of everything that had happened. And she said that the director of "Paradise" did not even know what had happened. Only after that Igor spoke to us (he introduced himself as the director). It turns out that he is aware of everything and they even wrote a statement to the police (I wonder on whose behalf) and provided the police with a photo of the thief (And who identified him ?? ) and the case is under control of some boss - his very good friend! In general, as compensation, we were offered food in their cafe - we refused, because there were less than two days left to rest and we didn’t eat at their place. “Thank you”! As for the rest, the rooms were cleaned only if you ask, and then not the first time. The bed is changed on the 5th day, after being reminded and asked for the sixth.
Check-out at 12 o'clock and again a day with suitcases on the street or in the lobby of the main building. Service is all according to European standards!!!
I understand that others liked their vacation in Paradise, many go there for several years in a row. We will also remember it for a long time, but not with pleasant impressions, but vice versa.