Ночной кошмар после 2-х лет улыбок! Nightmare after 2 years of smiles!

I want to warn everyone right away that this is not even a review, but a story that happened to my family during a vacation in August 2016 at the Taor Karpaty hotel. And it's a pretty scary story. Read on and decide if you need such a vacation! We have been coming to this hotel for 2 years; In fairness, I want to write that all this time we returned to Taor with pleasure, booked in advance, waited for the time of the trip. We know all the staff there and everyone knows us. All previous reviews that praise Taor are valid, people are trying everywhere to create the best conditions for guests to relax. Of course, there are minor remarks about the restaurant, but that's another story.
This time we arrived in Taor in August. According to our preferences, we were settled in our favorite 12 (large) house, which is located by the river. The holiday started off great, although at the beginning we were unlucky with the weather, although later it played an important role in our history.
The large houses on the ground floor have fireplaces and the services of the hotel include lighting the fireplace with the help of the hotel staff. We always use this service because we like to gather in the evening by the fireplace with the whole family. It was cold outside and the heating did not work in the house, the radiators were cold. That evening, as always, we asked to kindle a fireplace for us. A worker came and brought firewood, lit a fireplace for us, it was about 10.30 pm. Our family likes to sit until late in the evening, chat, and this evening we were by the fireplace until midnight, maybe even later. Then, together with the children, they went up to the second floor to the bedroom, after the fireplace died out. We were going to go to bed, the window was open and the wife felt an unpleasant smell, and then the light in the house suddenly turned off. Looking out the window, we saw that the whole Taor was glowing, that is, only we have no light. I went downstairs to see what was the matter, and when I came down the stairs,

then I saw that a wooden lining was burning on the ceiling above the fireplace. There was complete smoke on the first floor, I shouted to the children that the house was on fire and they urgently needed to run out of it. The wife grabbed the children and began to make her way through the acrid smoke, trying to find the front door. The time was about 1 am, I shouted to her to run for help, and he himself began to try to extinguish the house with water. 2 guards and a worker came running, and everyone else was sleeping! At this time, my undressed children and wife knocked on the windows and doors of the reception, but everything was closed and no one opened it, although the lights were on inside! The wife ran naked all over Taor, knocking on all the doors and looking for attendants, but no one opened. At this time, the house had already begun to burn outside, and the guards did not know where the stairs were. At the same time, as it turned out, there are simply no fire hoses, leads for connecting water to put out the fire in Taora!
My wife and I were drawing water from the tap into the kitchen utensils and flooded the ceiling, meanwhile the house burned out and the wall adjacent to the fireplace began to burn. They found a fire extinguisher and put out the fire. Then we were lucky that the house was damp due to rainy weather and it saved. Bottom line: I myself put out the house from the inside. Meanwhile, the girl at the reception continued to sleep, and my children were sitting naked and cold outside! She woke up only from my phone call. She came out sleepy and did not react at all to the cries that our house was on fire! She didn't even ask what was going on and if she needed any help! As it turned out, no one was even going to move us, and the guards sympathized with us, how we would continue to sleep in it. Can you imagine in a house after a fire, in which it is impossible to breathe, there is no light, they wanted to leave us to sleep ? ! I was furious and my wife was stressed. The children were cold and shivering.
Then the sober mind of a technical worker named Victor turned on and he remembered that in the evening people left the 13th house and it was empty. We give special thanks to him! We asked for the keys to it, a sleepy girl gave us a universal key and said that it was from all the houses. 13 the house turned out to be dirty and not cleaned after strangers, but there was nowhere to go. After we found out that there was a cleaned and ready to
a small house to move in, but no one offered it to us. It must have been difficult for the girl at the reception to turn on the computer and see which houses are free, which are clean, which are dirty, in order to help the injured guests! Honey. no one offered us help either, as it turned out there was no doctor on duty in Taore! I'll tell you more, the girl from the reception, after she handed us the key, did not even come to see where we were settled, how they settled, maybe we need something! All the same Victor helped to collect things in the dark and smoke,

he transported the suitcase to another house! The rest were not interested! And the guards told my wife, so that later we would bring them their flashlight to the guard house! They didn't help at all! In the morning everything was much cooler! We woke up in a dirty house, the hotel administration was already at the workplace, but no one came to us. Going out into the street, we saw how they are very quickly and briskly trying to put in order the burnt house 12. They change the burnt lining on the ceiling, wash the curtains, lay new wiring - in general, all the attendants were gathered in a burnt house, and at that time we were sitting in a dirty one and watching it! We didn't care about anyone! We were shocked. At 14:00, new guests were already settled in the burnt house! We took pictures of everything, which was very dissatisfied with the chief engineer, who led the elimination of traces of the fire and went to the hotel administration to talk about
what are they going to do due to the fact that in their hotel in the house there was a faulty burned-out fireplace from which the wiring and the ceiling caught fire. And we might just never wake up again! The hotel administrator Nelya greeted us with such a face as if nothing had happened and the phrase: "Well, yak Vee! Look up! "! It seems that I just watched an interesting movie and she wants me to share my impressions! That was the way it was said! Not a single question about how are you, what are you, like children, how was the night? At the same time, I spoke in a voice hoarse from smoke and coughed! Then Pani Olenka appeared. as they all call her there - the director of the hotel Taor! She told us that she did not know anything about the fire and that she was told that the wiring was smoking and we were "relocated" to another house! And we told her that a lot of children, women, pensioners are constantly resting in the hotel and that their fireplaces are out of order,
no fire alarm. there is no water supply for extinguishing wooden houses (taor is all made of wood), even a large building! There is no medical care, the reception is closed at night (despite the fact that the security booth is 2 meters away), the reception staff is not competent and indifferent! And she was directly told that if sometime something bad happened, then Mrs. Olenka would be in prison! At the same time, in a conversation with her, we learned that there is no connection to the alarm button of the police (this is in our “quiet” time), there is no permanent car belonging to the hotel to take out the injured person! And pregnant women and babies rest in the hotel! To the remark that no one knows where the stairs are and that it would not be bad to fix one at a time on the back of the houses, Mrs. Olenka answered us - it would not look nice! The road to Taor is very bad, and for 9 km you can simply say no! Taor is located in such a place that if you need help, it will be at least in 2 hours!
In general, in such a place and for such money for 4 years it is already possible and necessary to buy a helicopter, or, in extreme cases, an all-terrain vehicle! But all this came to us only when we experienced this nightmare and our minds sobered up! Before that, we, like many others. who come here do not think about it! And now about how it all ended! Our house after reminders was cleaned by 15.00! After we showed our serious intentions that this situation will not just go away, and they will not get off with cava and vodka, and I expressed a desire to communicate with the owner of the hotel about this situation! Pani Olenka said that the owner is abroad, but he knows about this situation and is ready to compensate for all our expenses at the hotel, which we already had, return the money for the accommodation and not take money from us for the rest of the days! We also secured a ban on the use of fireplaces in the entire hotel and were assured that all of them would pass the test!

I want to say hello to the administrator Nele, who was very "very" worried about how we
get home and how my health and promised to call, but alas. And also a special hello to Mrs. Olenka, who on the day of our departure was sitting in a grill bar and when she saw us decided not to bother saying goodbye, apparently she was "very" worried about us! Separate Huge Thanks to all Taor Karpaty employees - waiters, bartenders, Spa workers, gardeners, cleaners, guys from Taor-Kamp, technical workers! They are all wonderful, kind, helpful people!
People - take care of yourself, your loved ones and your health! Plan your vacation right! Sometimes in a beautiful wrapper there can be a rotten filling! Good luck to everyone on your travels!