Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
8.0
Cleanliness:
8.0
Food:
8.0
Amenities:
5.0
I returned from this hotel recently and decided to leave my review while the memories are fresh:
Pros - the staff (this is their biggest plus, they are all young and smiling, I can’t help but mention Vika from the dining room, special human thanks to her), cleanliness is almost everywhere, the rooms are clean and relatively fresh, they clean almost every day. Of the masseuses, Diana is the best, she did her job in good faith. My favorite habitat is a salt cave - Relax!!!
Of the staff, the only big minus is the rude and stupid guy from the sauna (I don’t remember his name), this is the one who is taller than the other.
The doctor (Vyacheslavna O) is so-so - quickly, dryly and without much ceremony, we call it “yola verir”.
The food is normal, although you can diversify the menu with beef or something else, given that there are many vacationers from Azerbaijan and Turkmenistan who do not eat pork. By the way, it would be nice if they put separate hoses near the toilet, given the hygiene laws and rules of Muslims who use not only toilet paper.
There are no disposable glasses and straws near the pump room in the hotel - all guests are literally forced to buy these uncomfortable jugs. It was inconvenient for me personally to drink from it, and wherever I didn’t forget it, either in the treatment rooms, or in the dining room, I wondered where I could leave it. And so, because of the jug, I had to go up to the room on the 8th floor, just to drink water, and so 4-5 times a day. I think you won’t make money with these jugs and disposable glasses are not so expensive to save on them. The waters of Naftusya and Marusya differ in taste from the one in the main source, after all imported. It was very cold and it was a long way to go to the spring for water. By the way, when it snowed and it was frosty outside, it was cold in the corridor near the reception and the temperature was slightly different from the street temperature. And imagine that after a warm bath you have to drink water until dinner, and you have to go through a cold reception and a corridor to get to the water, the dining room or your elevator. The result - I caught a cold on the third day. In the rooms where the procedures are carried out (1st floor), it was unbearably cold to lie down without any outerwear. In the impulse therapy room, the wind from the window blew straight into my head, I had to stop without waiting until the end of the procedure. One older man, in my presence, refused treatment there and moved to another hotel - purely because of the cold rooms in the treatment room. Pressomassage (Room 7) - the apparatus is weak, the bags are old, which are crumbling right before our eyes. Some of the staff spoke exclusively Ukrainian, although some spoke and understood Russian very well. I asked again when I did not understand, there were those who spoke stubbornly in Ukrainian. Fortunately, I can already distinguish check (wait) from sneeze, on the first day I thought “why should I sneeze? ”, Thanks to them, and I already understand something in Ukrainian -). It's good if the staff knows several languages, or at least English and/or Russian. This is just world practice.
Also, I had to vacate the room and leave the hotel at 16:00, and not at 12:00, and for this I was charged 960 hryvnias. This is supposedly half the price for the day, along with the procedures, although I only “dined”, that is, I drank tea with lemon and honey-)) and not one procedure. I had to pay for each hour 240 hryvnia, 240!! ! And then they are evicted and wait 4 hours like a homeless person on the street - like this! I mean, if you don't like it, you wouldn't come. And it was in the off-season, where 80% of the rooms were free. I don’t understand, but where is the justice and the vaunted customer-oriented hotel?
These are not my complaints and negatives, but tips and cons that should be worked on. Without them, there will be no development and perfection. I hope you do not treat complaints negatively and I am sure that you will continue to pay attention to each complaint, thanks to which you will be able to communicate with the client more closely and establish contact. And you will take the complaint as a form of feedback that will help you quickly respond to shortcomings in your resort in order to meet the needs of clients.
Dear bosses of the Forest Song, and you also need to remember that only 10% of your customers can express dissatisfaction, and the rest simply will not come to you next time. According to statistics, a satisfied customer will tell about 10 of his friends about you, and an unhappy customer - 20. Therefore, try to resolve the complaint, if possible.
And finally some facts:
• The cost of attracting a new client is 5-10 times higher than the cost of retaining an existing one;
• A 10% increase in customer retention increases company profits by 25-55%.
I hope I did not offend you and was able to convince at least someone to treat each client with care and use complaints as an opportunity to quickly eliminate their shortcomings!
Will I return there? Everything can be!
Pros - the staff (this is their biggest plus, they are all young and smiling, I can’t help but mention Vika from the dining room, special human thanks to her), cleanliness is almost everywhere, the rooms are clean and relatively fresh, they clean almost every day. Of the masseuses, Diana is the best, she did her job in good faith. My favorite habitat is a salt cave - Relax!!!
Of the staff, the only big minus is the rude and stupid guy from the sauna (I don’t remember his name), this is the one who is taller than the other.
The doctor (Vyacheslavna O) is so-so - quickly, dryly and without much ceremony, we call it “yola verir”.
The food is normal, although you can diversify the menu with beef or something else, given that there are many vacationers from Azerbaijan and Turkmenistan who do not eat pork. By the way, it would be nice if they put separate hoses near the toilet, given the hygiene laws and rules of Muslims who use not only toilet paper.
There are no disposable glasses and straws near the pump room in the hotel - all guests are literally forced to buy these uncomfortable jugs. It was inconvenient for me personally to drink from it, and wherever I didn’t forget it, either in the treatment rooms, or in the dining room, I wondered where I could leave it. And so, because of the jug, I had to go up to the room on the 8th floor, just to drink water, and so 4-5 times a day. I think you won’t make money with these jugs and disposable glasses are not so expensive to save on them. The waters of Naftusya and Marusya differ in taste from the one in the main source, after all imported. It was very cold and it was a long way to go to the spring for water. By the way, when it snowed and it was frosty outside, it was cold in the corridor near the reception and the temperature was slightly different from the street temperature. And imagine that after a warm bath you have to drink water until dinner, and you have to go through a cold reception and a corridor to get to the water, the dining room or your elevator. The result - I caught a cold on the third day. In the rooms where the procedures are carried out (1st floor), it was unbearably cold to lie down without any outerwear. In the impulse therapy room, the wind from the window blew straight into my head, I had to stop without waiting until the end of the procedure. One older man, in my presence, refused treatment there and moved to another hotel - purely because of the cold rooms in the treatment room. Pressomassage (Room 7) - the apparatus is weak, the bags are old, which are crumbling right before our eyes. Some of the staff spoke exclusively Ukrainian, although some spoke and understood Russian very well. I asked again when I did not understand, there were those who spoke stubbornly in Ukrainian. Fortunately, I can already distinguish check (wait) from sneeze, on the first day I thought “why should I sneeze? ”, Thanks to them, and I already understand something in Ukrainian -). It's good if the staff knows several languages, or at least English and/or Russian. This is just world practice.
Also, I had to vacate the room and leave the hotel at 16:00, and not at 12:00, and for this I was charged 960 hryvnias. This is supposedly half the price for the day, along with the procedures, although I only “dined”, that is, I drank tea with lemon and honey-)) and not one procedure. I had to pay for each hour 240 hryvnia, 240!! ! And then they are evicted and wait 4 hours like a homeless person on the street - like this! I mean, if you don't like it, you wouldn't come. And it was in the off-season, where 80% of the rooms were free. I don’t understand, but where is the justice and the vaunted customer-oriented hotel?
These are not my complaints and negatives, but tips and cons that should be worked on. Without them, there will be no development and perfection. I hope you do not treat complaints negatively and I am sure that you will continue to pay attention to each complaint, thanks to which you will be able to communicate with the client more closely and establish contact. And you will take the complaint as a form of feedback that will help you quickly respond to shortcomings in your resort in order to meet the needs of clients.
Dear bosses of the Forest Song, and you also need to remember that only 10% of your customers can express dissatisfaction, and the rest simply will not come to you next time. According to statistics, a satisfied customer will tell about 10 of his friends about you, and an unhappy customer - 20. Therefore, try to resolve the complaint, if possible.
And finally some facts:
• The cost of attracting a new client is 5-10 times higher than the cost of retaining an existing one;
• A 10% increase in customer retention increases company profits by 25-55%.
I hope I did not offend you and was able to convince at least someone to treat each client with care and use complaints as an opportunity to quickly eliminate their shortcomings!
Will I return there? Everything can be!
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …