Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
3.0
Cleanliness:
2.0
Food:
3.0
Amenities:
4.0
Rested for 10 days.
We chose the hotel only because of the spa complex, because we went with two children, 2 years old and 10 years old.
10 days ago, they transferred money because of the war, they took a trip to Egypt in February, in general, so that the money would not burn.
A lot can be described, but in general it is a complete horror.
There was not enough food for everyone, there were not enough plates, and the staff did not have time to wash them properly. (the dishes are dirty)
In 10 days, we changed the bed and towels once.
We kept the garbage in the closet.
When I was lucky enough to see a cleaning lady somewhere, I unloaded the garbage for them.
We lived in a double suite for UAH 2.950 per day!
There was no refrigerator upon check-in, neither was there a safe
They left a dirty sheet on the child's bed.
Two large towels for 3+1.
On the third day, I found a cleaning lady and took a set of towels.
He moved the safe and the refrigerator himself from another room (the refrigerator turned out not to be a worker), after that the windowsill behind the window became our refrigerator, where baby food and fruit were stored.
In general, there is not enough staff, there is not enough food for the so-called "buffet table", the same food almost always, the dishes are dirty, the rooms are not cleaned and there is still not what is in the description.
In the spa complex, saunas partially work and are not heated as they describe, with cleaning similarly.
In general, this is a short description of this hotel!
For such money, I do not recommend anyone to stay there even for a day!
Just avoid this hotel!!
The management of the hotel has long been indifferent to the service, food and cleanliness!!
And the staff doesn't want to, even if they want to, but they don't have time.. .
We chose the hotel only because of the spa complex, because we went with two children, 2 years old and 10 years old.
10 days ago, they transferred money because of the war, they took a trip to Egypt in February, in general, so that the money would not burn.
A lot can be described, but in general it is a complete horror.
There was not enough food for everyone, there were not enough plates, and the staff did not have time to wash them properly. (the dishes are dirty)
In 10 days, we changed the bed and towels once.
We kept the garbage in the closet.
When I was lucky enough to see a cleaning lady somewhere, I unloaded the garbage for them.
We lived in a double suite for UAH 2.950 per day!
There was no refrigerator upon check-in, neither was there a safe
They left a dirty sheet on the child's bed.
Two large towels for 3+1.
On the third day, I found a cleaning lady and took a set of towels.
He moved the safe and the refrigerator himself from another room (the refrigerator turned out not to be a worker), after that the windowsill behind the window became our refrigerator, where baby food and fruit were stored.
In general, there is not enough staff, there is not enough food for the so-called "buffet table", the same food almost always, the dishes are dirty, the rooms are not cleaned and there is still not what is in the description.
In the spa complex, saunas partially work and are not heated as they describe, with cleaning similarly.
In general, this is a short description of this hotel!
For such money, I do not recommend anyone to stay there even for a day!
Just avoid this hotel!!
The management of the hotel has long been indifferent to the service, food and cleanliness!!
And the staff doesn't want to, even if they want to, but they don't have time.. .
Translated automatically from Ukrainian. View original
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