Rested for 10 days. We chose the hotel only because of the spa complex, because we went with two children, 2 years old and 10 years old. 10 days ago, they transferred money because of the war, they took a trip to Egypt in February, in general, so that the money would not burn. A lot can be described, but in general it is a complete horror.
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Rested for 10 days.
We chose the hotel only because of the spa complex, because we went with two children, 2 years old and 10 years old.
10 days ago, they transferred money because of the war, they took a trip to Egypt in February, in general, so that the money would not burn.
A lot can be described, but in general it is a complete horror.
There was not enough food for everyone, there were not enough plates, and the staff did not have time to wash them properly. (the dishes are dirty)
In 10 days, we changed the bed and towels once.
We kept the garbage in the closet.
When I was lucky enough to see a cleaning lady somewhere, I unloaded the garbage for them.
We lived in a double suite for UAH 2.950 per day!
There was no refrigerator upon check-in, neither was there a safe
They left a dirty sheet on the child's bed.
Two large towels for 3+1.
On the third day, I found a cleaning lady and took a set of towels.
He moved the safe and the refrigerator himself from another room (the refrigerator turned out not to be a worker), after that the windowsill behind the window became our refrigerator, where baby food and fruit were stored.
In general, there is not enough staff, there is not enough food for the so-called "buffet table", the same food almost always, the dishes are dirty, the rooms are not cleaned and there is still not what is in the description.
In the spa complex, saunas partially work and are not heated as they describe, with cleaning similarly.
In general, this is a short description of this hotel!
For such money, I do not recommend anyone to stay there even for a day!
Just avoid this hotel!!
The management of the hotel has long been indifferent to the service, food and cleanliness!!
And the staff doesn't want to, even if they want to, but they don't have time.. .
We chose the hotel only because of the spa complex, because we went with two children, 2 years old and 10 years old.
10 days ago, they transferred money because of the war, they took a trip to Egypt in February, in general, so that the money would not burn.
A lot can be described, but in general it is a complete horror.
There was not enough food for everyone, there were not enough plates, and the staff did not have time to wash them properly. (the dishes are dirty)
In 10 days, we changed the bed and towels once.
We kept the garbage in the closet.
When I was lucky enough to see a cleaning lady somewhere, I unloaded the garbage for them.
We lived in a double suite for UAH 2.950 per day!
There was no refrigerator upon check-in, neither was there a safe
They left a dirty sheet on the child's bed.
Two large towels for 3+1.
On the third day, I found a cleaning lady and took a set of towels.
He moved the safe and the refrigerator himself from another room (the refrigerator turned out not to be a worker), after that the windowsill behind the window became our refrigerator, where baby food and fruit were stored.
In general, there is not enough staff, there is not enough food for the so-called "buffet table", the same food almost always, the dishes are dirty, the rooms are not cleaned and there is still not what is in the description.
In the spa complex, saunas partially work and are not heated as they describe, with cleaning similarly.
In general, this is a short description of this hotel!
For such money, I do not recommend anyone to stay there even for a day!
Just avoid this hotel!!
The management of the hotel has long been indifferent to the service, food and cleanliness!!
And the staff doesn't want to, even if they want to, but they don't have time.. .
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• 9
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Maybe it used to be a beautiful and comfortable hotel, now, unfortunately, everything is in a terrible state, very dirty ...The robes are gray, the collar is rubbed to the holes ...without belts ... The girls at the reception do not respond to all comments at all. . .
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Maybe it used to be a beautiful and comfortable hotel, now, unfortunately, everything is in a terrible state, very dirty ...The robes are gray, the collar is rubbed to the holes ...without belts ...
The girls at the reception do not respond to all comments at all. . .
The girls at the reception do not respond to all comments at all. . .
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• 3
• traveled 3 years ago
Here's how you can describe it) Everything around, from the staff to the uncleaned room, requires immediate replacement. Corps Caesar - absolutely not. The spa water is cold, there are a lot of people, nothing has been restored since 15 years ago. There are 20 people in the jacuzzi at the same time, with a capacity of 10-15.
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Here's how you can describe it) Everything around, from the staff to the uncleaned room, requires immediate replacement.
Corps Caesar - absolutely not.
The spa water is cold, there are a lot of people, nothing has been restored since 15 years ago. There are 20 people in the jacuzzi at the same time, with a capacity of 10-15.
Restaurant - no comments. For dessert - apples grown by local residents. Meat - shabby chicken every day and puree)
The room - everything does not work))) there is no warm water in the tap, no in the shower, the hair dryer is bogged down, under our feet by the time we arrived, an old sausage was waiting for us, not removed from the last or the year before last race. Dust is just everywhere!
A robe is not a robe, but a piece of cloth)
All in all, it's short but true. More can be described, but it will not be fun at all)
Corps Caesar - absolutely not.
The spa water is cold, there are a lot of people, nothing has been restored since 15 years ago. There are 20 people in the jacuzzi at the same time, with a capacity of 10-15.
Restaurant - no comments. For dessert - apples grown by local residents. Meat - shabby chicken every day and puree)
The room - everything does not work))) there is no warm water in the tap, no in the shower, the hair dryer is bogged down, under our feet by the time we arrived, an old sausage was waiting for us, not removed from the last or the year before last race. Dust is just everywhere!
A robe is not a robe, but a piece of cloth)
All in all, it's short but true. More can be described, but it will not be fun at all)
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• 8
A week of stay was enough! Can't describe in two words. Hotel zhlobskaya beauty, srach, a mess. Needed a renovation for a long time. The ceilings are leaking, the doors are all collapsed, it’s scary to call the dining room a restaurant. The tablecloths are all stained, sorry, burped, it would be better if they took them off.
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A week of stay was enough! Can't describe in two words. Hotel zhlobskaya beauty, srach, a mess. Needed a renovation for a long time. The ceilings are leaking, the doors are all collapsed, it’s scary to call the dining room a restaurant. The tablecloths are all stained, sorry, burped, it would be better if they took them off. Food is a different story, if you can call it a Swedish line. The number is generally pipets. The beds are skewed, the curtains are torn, the bedspreads are stained yellow, the towels are gray and spiky. Robe robe for astronauts, not bent, you can cut yourself with it. Well, God bless him, with this number. Spa, if you can call it that. When maintenance work is done there, cleaning and filtering is a secret. Never! My legs were bleeding in the pool, because the tiles were all chipped and beaten. The cure is laughter, Prof. Cat. Lobi bar, he is a security guard, he is also a bartender and he is a footman. 40 UAH coffee, which is impossible not only to drink, even to smell. Much more can be written if the owner, who simply does not exist, paid attention to this. It's a shame to run such a hotel. But the most important thing is the contingent, oh gods, the impression is that you are on the front line, the soldiers of the army, they don’t even take off their uniforms. They walk, sleep, eat in it))). That's it. So if anyone wants to be impressed and recharged, come and relax. Remove these stars, write in red letters boarding house for ATO.
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• 7
We want to say a big thank you for such a wonderful stay at this wonderful hotel. We went on a family vacation. We had a two-room suite, the room was large, spacious, bright and clean. Buffet restaurant, lots of food, great selection of drinks and delicious. We spent many hours in the spa - it's just huge, many saunas and baths, a large variety of pools.
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We want to say a big thank you for such a wonderful stay at this wonderful hotel. We went on a family vacation. We had a two-room suite, the room was large, spacious, bright and clean. Buffet restaurant, lots of food, great selection of drinks and delicious. We spent many hours in the spa - it's just huge, many saunas and baths, a large variety of pools. We will definitely come here and recommend it to everyone. The service here is at the highest level.
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• 3
Rest just wonderful! Good service, friendly staff and a lot of interesting things in the area. Our room was clean and comfortable, cleaned daily. In the restaurant we were waiting for a buffet where there are many dishes for every taste. I also liked everything in the spa, there is where to swim and relax. A big plus in the pool with access to the street.
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Rest just wonderful! Good service, friendly staff and a lot of interesting things in the area. Our room was clean and comfortable, cleaned daily. In the restaurant we were waiting for a buffet where there are many dishes for every taste. I also liked everything in the spa, there is where to swim and relax. A big plus in the pool with access to the street.
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• 5
We stopped for the second time in Geneva, more precisely in the Grand Royal, the choice was made because of the presence of a spa and three meals a day. I just wanted to have a quiet time. But then we were in for a major surprise. It turns out that the hotel has entered into an agreement with some kind of Polish social insurance for the recovery of Polish pensioners.
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We stopped for the second time in Geneva, more precisely in the Grand Royal, the choice was made because of the presence of a spa and three meals a day. I just wanted to have a quiet time. But then we were in for a major surprise. It turns out that the hotel has entered into an agreement with some kind of Polish social insurance for the recovery of Polish pensioners. I have nothing against either pensioners or Poles. But the way these comrades behave is simply incomprehensible to the mind. Anecdotes about the behavior of our abroad, these are just the writings of schoolchildren compared to Hitchcock's stories. In short, queues are just everywhere, constant indignation and swearing with the staff, you feel not in a hotel, but in a nursing home who behave very arrogantly. Eating is a topic for a separate conversation, in the dining room one gets the impression that Mamenko, telling a joke about our people at the buffet, drew a picture in the dining room of GENEVA. I don’t call this place a restaurant, I just probably don’t have enough figurative thinking and imagination for this.
The hotel staff is not at all accustomed to working with such clients, and the managers are all on their side, as long as the hotel is loaded.
You can’t get into the SPA, there are so many grandparents in all the pools that even with a meager imagination, salt pools can be compared with a jar of spicy salted wasashi.
It is frankly felt that the hotel urgently needs a refreshing renovation and a good manager. I was surprised to learn that it is listed as 5 stars, in my opinion, at least two stars are superfluous there.
My impression of visiting the Grand Hotel, Geneva - no more than a tour if you want to keep your health and nerves.
The hotel staff is not at all accustomed to working with such clients, and the managers are all on their side, as long as the hotel is loaded.
You can’t get into the SPA, there are so many grandparents in all the pools that even with a meager imagination, salt pools can be compared with a jar of spicy salted wasashi.
It is frankly felt that the hotel urgently needs a refreshing renovation and a good manager. I was surprised to learn that it is listed as 5 stars, in my opinion, at least two stars are superfluous there.
My impression of visiting the Grand Hotel, Geneva - no more than a tour if you want to keep your health and nerves.
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• 21
We regretted a hundred times that we chose this hotel! Once expensive and pompous furniture, now it looks pathetic and ridiculous against the backdrop of wildly unfriendly staff, the room is cold, the bathroom has dirty tiles, cobwebs and unwashed mirrors, a dirty toilet bowl. Lack of hair dryer and kettle, worn bathrobes and towels, persistent daily smell of tobacco smoke on the floor! Huge room with an empty mini bar)))) large bed (the only plus), an old wardrobe and chest of drawers, a TV and that's it! The lighting is dim, keys and bracelets often degaussed, you had to walk through the passage to the spa, bypassing the drafts.
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We regretted a hundred times that we chose this hotel! Once expensive and pompous furniture, now it looks pathetic and ridiculous against the backdrop of wildly unfriendly staff, the room is cold, the bathroom has dirty tiles, cobwebs and unwashed mirrors, a dirty toilet bowl. Lack of hair dryer and kettle, worn bathrobes and towels, persistent daily smell of tobacco smoke on the floor! Huge room with an empty mini bar)))) large bed (the only plus), an old wardrobe and chest of drawers, a TV and that's it! The lighting is dim, keys and bracelets often degaussed, you had to walk through the passage to the spa, bypassing the drafts. As a result, on the 5th day they got sick. Fortunately, there is a pharmacy right inside! The food is quite tolerable, there is no need to talk about a big variety. True, there was a lot of tension with free tables, it was necessary to fight for places) the treatment is quite good, I would like to note the weak masseuses and the “passage yard” in the rooms for therapeutic baths and mud therapy. Good Italian and Georgian restaurants on site. Healing water, good company, that's all that is remembered with pleasure. Never go there again and would not recommend!
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• 15
• traveled 6 years ago
We drove to the hotel with my husband for 1 day. At the reception, the girls sat indifferent, talking so coldly and quietly that the person who came for the first time does not know where to go next, what to do, etc. An employee of the hotel took us to the room, explaining how to open the room. At first glance, everything looks very royal.
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We drove to the hotel with my husband for 1 day.
At the reception, the girls sat indifferent, talking so coldly and quietly that the person who came for the first time does not know where to go next, what to do, etc.
An employee of the hotel took us to the room, explaining how to open the room.
At first glance, everything looks very royal. But if you look closely, the blanket in the stains, mold near the bathroom, the toilet is not perfectly clean.
Bathrobes were given to us very washed, so unpleasant to the body.
We'd better not go to lunch. The food is DISGUSTING. Mashed potatoes, liver with beans, salads (all of cabbage and carrots) had the smell of other dishes, dry, completely tasteless. Salads are not seasoned with oil or lemon juice ...well, nothing.
In the afternoon we went to the spa. Both injured their toes in the pool. The mosaic peeled off, which was the reason. Half of the saunas did not work.
There was only one small pool with hot water that went outside. The big one was closed for some reason.
In general, the spa is normal, a large selection of pools, warm, cold, salty, etc. , a little too many people, but the hotel is innocent.
Dinner was a little better. Potatoes with dill have just been cooked.
But we were hungry, so we went to a pizzeria in the area, which we duuuuuuuuu already liked.
We did not have time for breakfast, because it is from 8 to 9. In my opinion, an hour is a very short interval. We moved out, went to the fair near the pump room, and had breakfast there.
Finally, we can say that we ate at our own expense.
Next time I would not go to the Royal Grand Hotel 5 *, but would probably only go to the spa.
At the reception, the girls sat indifferent, talking so coldly and quietly that the person who came for the first time does not know where to go next, what to do, etc.
An employee of the hotel took us to the room, explaining how to open the room.
At first glance, everything looks very royal. But if you look closely, the blanket in the stains, mold near the bathroom, the toilet is not perfectly clean.
Bathrobes were given to us very washed, so unpleasant to the body.
We'd better not go to lunch. The food is DISGUSTING. Mashed potatoes, liver with beans, salads (all of cabbage and carrots) had the smell of other dishes, dry, completely tasteless. Salads are not seasoned with oil or lemon juice ...well, nothing.
In the afternoon we went to the spa. Both injured their toes in the pool. The mosaic peeled off, which was the reason. Half of the saunas did not work.
There was only one small pool with hot water that went outside. The big one was closed for some reason.
In general, the spa is normal, a large selection of pools, warm, cold, salty, etc. , a little too many people, but the hotel is innocent.
Dinner was a little better. Potatoes with dill have just been cooked.
But we were hungry, so we went to a pizzeria in the area, which we duuuuuuuuu already liked.
We did not have time for breakfast, because it is from 8 to 9. In my opinion, an hour is a very short interval. We moved out, went to the fair near the pump room, and had breakfast there.
Finally, we can say that we ate at our own expense.
Next time I would not go to the Royal Grand Hotel 5 *, but would probably only go to the spa.
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• 11
We are here for 5 days. We are counting the days until the end of the "pleasant vacation". We look with envy at those who leave. The hotel is similar to "a chronic unpromising patient whose vital activity is supported artificially. " The sign must be changed to "Pioneer camp "Friendship"". The room is not cleaned, towels are not changed, the bed was not changed for 5 days of stay, the garbage is taken out after calling the reception.
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We are here for 5 days. We are counting the days until the end of the "pleasant vacation". We look with envy at those who leave. The hotel is similar to "a chronic unpromising patient whose vital activity is supported artificially. " The sign must be changed to "Pioneer camp "Friendship"". The room is not cleaned, towels are not changed, the bed was not changed for 5 days of stay, the garbage is taken out after calling the reception. This is explained by the fact that the laundress does not cope. Terry bathrobes washed, torn, rusty. Hairdryer and iron asked for a day. Bed linen with head prints and torn. The dining room is a quest party. You have to get a plate, stand in line for canteen food, but that's not all: you have to choose a seat. And it does not mean that the table is cleared, the main thing is that you did it. Cups, forks, spoons you should also find. The staff looks haunted. At the reception, the girls are in a constant stance, ready to defend themselves. In general, save money and nerves.
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• 17
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