We were with a 6 year old child. For food, we went to Theodora's restaurant, as we did not take full board. The restaurant is good. The room is wonderful. The bath center is the top of a dream, all the saunas work, the cleanliness is perfect, everything is brand new. I did not even expect that you can visit all the saunas for an infinite amount of time for free.
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We were with a 6 year old child.
For food, we went to Theodora's restaurant, as we did not take full board. The restaurant is good.
The room is wonderful.
The bath center is the top of a dream, all the saunas work, the cleanliness is perfect, everything is brand new. I did not even expect that you can visit all the saunas for an infinite amount of time for free.
Super.
We will visit them again in autumn.
For food, we went to Theodora's restaurant, as we did not take full board. The restaurant is good.
The room is wonderful.
The bath center is the top of a dream, all the saunas work, the cleanliness is perfect, everything is brand new. I did not even expect that you can visit all the saunas for an infinite amount of time for free.
Super.
We will visit them again in autumn.
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• traveled 7 years ago
I would like to describe the story that happened to me in the Chalet Graal medical and diagnostic complex, mind you, the medical one, and not just in the hotel complex. But everything, in order, after my check-in to the room, I found that ashtrays were installed on the balconies, the balconies were fenced off from each other with wooden beams and actually viewed, it was possible to see the neighbors on one side and on the other from many rooms without leaving completely to the balcony.
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I would like to describe the story that happened to me in the Chalet Graal medical and diagnostic complex, mind you, the medical one, and not just in the hotel complex. But everything, in order, after my check-in to the room, I found that ashtrays were installed on the balconies, the balconies were fenced off from each other with wooden beams and actually viewed, it was possible to see the neighbors on one side and on the other from many rooms without leaving completely to the balcony. But this is not the point at all, but the fact that, everyone who goes out to smoke, tobacco smoke immediately spreads to neighboring rooms and people who do not smoke breathe all this. I went to the reception and asked to resolve this issue, but time passed, and I continued to breathe this stench. The issue was not resolved in any way, time passed, three days later I asked to set up a meeting with the administration, with the director or deputy director of the Chalet Graal. First, at the reception, they promised me a meeting with the deputy director (the director was on vacation, as I was told). The next day he was at the "meeting", then he did not appear at all at the time appointed for me, and instead of him the hostess sister came to the meeting, who does not solve these issues. On my demand to speak with someone from the administration, finally, a "lawyer" was invited. At the meeting, after I introduced myself, she did not even deign to introduce herself, who she was and what her name was, which struck me very unpleasantly. Having stated my problem and referring to Law n 4844-VI Article 13 In order to protect citizens from the harmful effects of second-hand tobacco smoke on restricting places for smoking tobacco products, I explained that the installation of ashtrays on balconies is a violation of this law and the administration is responsible for its violation that there should be specially equipped smoking areas, and smoking on the balcony should be prohibited. To which this "lawyer" answered me that smokers have the right to smoke on the balcony, and neither she nor anyone else can protect my rights as a non-smoker. Then I suggested that she draw up an act on the harm caused to my health due to forced inhalation of tobacco smoke and payment of monetary compensation to me. After that, the administration proposed to remove one ashtray from the neighboring balcony, but the problem as a whole was not resolved. Smokers, as they smoked on the balconies and smoke, the smell of tobacco smoke is constantly heard in the room. If you are traveling to enjoy the fresh air, then leave these dreams at home, because you will not have to breathe the amazing air of the Carpathian meadows, but tobacco smoke from neighboring balconies. The vacation is spoiled, whether I will come to rest next time - everything will depend on the decision of the hotel owner of the situation with smoking on the territory of the hotel, outside specially equipped places.
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• 28
I have long dreamed of taking the kids to the Carpathians. The hotel was chosen on the advice of friends. Our expectations did not deceive us. Service at the level. The family is large, but settled without problems. I didn't even expect this to happen. Everything was ordered in advance and went like clockwork.
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I have long dreamed of taking the kids to the Carpathians. The hotel was chosen on the advice of friends. Our expectations did not deceive us. Service at the level. The family is large, but settled without problems. I didn't even expect this to happen. Everything was ordered in advance and went like clockwork. I only thought about it at first, but no one confused anything. I will not talk about the beauties of this region, but I want to say a lot of kind words about the employees. I thought it was only in movies. All are welcoming. I caught myself thinking that we lived here before. The rooms are comfortable and that's nice too. Service 5+, especially in the restaurant. The only drawback is that it is a little expensive, but I want to attribute this drawback, more to my account.
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• 9
Very detailed with minuses that you should pay attention to below. In short: PROS: - the hotel is new, beautiful, modern - small, family oriented (many children) - excellent apartments - good SPA area: clean swimming pool, several types of saunas, gym. Your own beauty salon. They provide towels and bathrobes.
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Very detailed with minuses that you should pay attention to below.
In short:
PROS:
- the hotel is new, beautiful, modern
- small, family oriented (many children)
- excellent apartments
- good SPA area: clean swimming pool, several types of saunas, gym. Your own beauty salon. They provide towels and bathrobes.
- honey. center: almost all equipment is new, many services - salt room, hydrocolonotherapy, physiotherapy, lymphatic drainage, inhalation, mineral baths, underwater massage. Mineral water is brought (Sodovaya, Morshynska, Naftusya - hot and cold) - so you don’t need to go anywhere
MINUSES:
- incompetent, negligent staff in honey. center: "put the monkey behind the Mercedes" - the equipment is modern, but they don't know how to use it. In a word - the collective farm ...Constant confusion over time. Constantly some "negarazdy" and "blunders". Therapist pushes you with a bunch of unnecessary procedures (her job is to extort money)
- food: in general you can find something for everyone, but we had a tantrum every other time because of mayonnaise salads, over-salted dishes, onions and garlic and fried meat / fish. Food is not dietary. Sometimes there were delicious diet meals, but every day you could expect anything.
- an absolute discrepancy between price and quality! The only correspondence is in terms of apartments, otherwise we recommend Rixos (better service, treatment and food, but a long-standing repair) or Mirotel (spa, sports pool, food, new rooms, but also questions about service at a given price)
- the staff is completely inflexible, which on the last day convinced us of the unwillingness to return here again
________
About us: a young couple from Kyiv. Both work for international companies. We know what a good European service is. We lead a healthy lifestyle, so we are picky about food.
About rest: Work is so exhausting that they wanted to calmly and profitably relax their brains and body.
Truskavets was considered to drink water, relax, gain strength. Planning was taken seriously. For 6 months, they began to study options for modern hotels with all-inclusive. Initially, we chose between "Rixos" and "Mirotel", but then we found "Chale Grail" - I liked that the hotel, unlike the previous two, is small, cozy, new, with all amenities and attractive apartments. Our package included accommodation and 3 meals a day. Honey. and SPA services were paid separately (simply recorded on the number and paid off at the end).
Period: 2 weeks, from 2 to 16 January 2016
What's next? A pump room with water (we were brought to the hotel, but sometimes we walked 3 minutes to the pump room). Small mall with a big grocery store. A 15-minute walk from the center - we went for coffee to the Lviv workshop. We walked in the park. In general, with all the procedures, 3 meals a day and daily walks, I didn’t get bored at all.
Hotel: new, tidy, with its own small but beautiful territory (it's probably very cool here in summer), located near the park, 15 minutes walk from the center. The territory is closed and guarded. Quiet and safe.
Inside is very nice, you can see that good new furniture. We were in the New Year period, so we got to really magical scenery, which every now and then created a feeling of a holiday.
There are only 60 rooms in the building, of which there are standard rooms, and there are also apartments (from studios to "royal"). Each of the apartments is unique in its own style. We rented an ordinary double room for the first 3 days (the desired apartment was occupied), and after 3 days we moved to a studio apartment, so I can describe 2 different accommodations.
The room is small and ordinary. Nothing special.
There is not enough space for things (the suitcases were practically in the aisle), so if you came to rest for more than a week, it will be cramped and not at home. But, it is worth noting that all the furniture is new. We had a large enough chest of drawers for things, a kettle with cups and tea, a regular TV. Looking forward to moving into the apartment. We chose the 209th room, it seemed to us the prettiest and most suitable for us from the photo. About 40 sq. m. There is a kitchen with everything you need (dishes, cutlery, board, even pots). Stove, fridge, microwave, kettle. Cooking something elaborate would be difficult, but washing, cutting and quickly bungling something is very convenient. All equipment is expensive and of high quality.
Nearby is a small table and 4 chairs. The kitchen leads into the living room - a plasma TV and a comfortable sofa - in the evenings it was very cool to lie back and watch Discovery, Animal Planet or whatever you found.
The TV hangs on the wall behind which hides a large comfortable bed. Large spacious closet - we were able to put all our things and hide the suitcases. At the entrance there are hangers for outerwear, as well as a large chest of drawers for shoes and other small things.
Bath - large sink, bathroom, large shower, washing machine. Excellent bath. Numerous jars fit. We bought powder - it's great that you could wash it! It was hot, so everything dried quickly. There was also an ironing board in the apartment. And a big balcony. Again in the summer it should be great to sit there in the evening.
Went specially looked at the rooms in Rixos and Mirotel. In this regard, Chale Grail has the best apartments and is somewhat cheaper than standard rooms in the above hotels. We were happy to return to our “home”, I could even work - it was convenient.
Restaurant: the hotel has 1 restaurant - "Teodora" and a bar near it, where you can order coffee and drinks at any time for a fee. The restaurant has a "Swedish line" system, as well as "a la carte". Didn't try a la carte, but looked at the menu. Prices are higher than expensive Kyiv restaurants and the dishes are not very attractive according to the description. Rave.
We ate on the Swedish line according to the schedule - breakfast, lunch, dinner. The restaurant itself is small, but all the visitors were placed, there were no problems. The buffet is not great. An area with a toaster and bread, salads and snacks, soups / cereals, hot, sweet, tea / coffee and drinks.
At our very first meal, we were very surprised, because we arrived at the "treatment and diagnostic" center, where we obviously expected diet food. What killed? Mayonnaise salads. Everywhere onions or garlic (in salads, appetizers, meat). We, for example, absolutely can not onions. Meat/fish fried. Some dishes are frankly oversalted.
We contacted the restaurant manager, as well as the reception. The remarks were made several times. Naturally, excuses began, saying “the restaurant is generally separate from the hotel” (? ? ), or “well, no one complains, we focus on the majority”, etc. But, nevertheless, we noticed changes for the better - we don’t know whether they acted like that, or it’s just not necessary once in a while. There were days when we rejoiced - yes, there were mayonnaise salads, onions and often fried dishes, however, most often there were 1-2 salads suitable for us. Of the appetizers, we usually didn’t like anything because of the garlic / onion / mayonnaise. We got out as best we could - we were looking for something for ourselves. For breakfast, there was almost always a delicious steam omelet, oatmeal and rice milk porridge, oatmeal was sometimes even in 2 types - in milk and in water.
Cottage cheese (homemade, fat) - when we asked for low-fat - they brought us 2 servings without any problems, so almost every day we just asked and they brought us low-fat separately. For lunch, there are always 2 soups - different. Sometimes they were very tasty, sometimes so-so. Meat and fish - almost always there was at least something baked or steamed. But there were also bad days for us (all sorts of fried pigs in the ocean of onions =) ) From the side dishes there were often delicious cereals (barley, buckwheat, corn). But of course we didn’t understand pasta and sausages : )
In general, they are rather disappointed with the food, because they went to a treatment center with diet food and this is not acceptable, besides for such a price. The money we paid was definitely not worth the food. And from the interesting - after numerous complaints, we were taken to talk with the deputy gene. Directors. Do you know what they told us about nutrition? "We're not a health center. "
I had to poke at numerous certificates and “palm branches” in the nomination “medical”, “therapeutic and diagnostic”, “health”, etc. Also, she said that she personally signs the menu and there is always something dietary and something for "majority". However, believe me, for 14 days there were far from always dietary meals.
SPA center: the pool is clean, pleasant, but not big and not sporty. So don't expect to go swimming too much. Rather splash. But when there were no people (usually in the morning) - it was possible to swim a little in one place, where the length is 15 meters.
Nearby is a phyto-bar with teas, fresh juices and oxygen foams, as well as a relaxation area with sunbeds.
Many saunas - Finnish, Roman, Russian, Turkish, infrared.
They give out towels, a bathrobe, there is a locker room (but the shower is terrible there, we went “home” after the pool).
In general, the spa is pleasant.
There is also a gym in a separate annex to the hotel - completely unprofessional, very small. There are only a couple of treadmills and simulators, but there is no barbell! In winter, the temperature did not differ much from the street, so there you need to train in a fur coat and felt boots. The hotel engineer tried to raise the temperature, but alas, he could not ...what a shame. We didn't go to the hall anymore : -)
Honey. Centre:
How it all happens: upon arrival, you go to an appointment with a therapist. She listens to “what hurts you” and what are your goals for your stay and then prescribes treatment. They can do tests and ultrasounds on site. It's not cheap. Therefore, it is better to do only what is necessary. The therapist we got was not very competent, to put it mildly. Both of us have parents who are doctors, so we are not laymen in medicine. I tried to assign a bunch of unnecessary nonsense. What did we do?
- inhalations (the procedure is useful, but only one “mask” worked for them)
- physiotherapy (my husband did muscle relaxation)
- lymphatic drainage apparatus massage - horror and nightmare. An old “suit” and each time another “nurse” “set up” the equipment for me. On the 4th time, when I told this girl how and what to do and we changed my clothes 3 times (because she squeezed my suit to the point of numbness), I freaked out and stopped these procedures. It's a pity, because in itself it is useful. But not here, and even for Kyiv 220 UAH per session.
- speleotherapy (salt room) is a cool thing, but we were constantly confused about the time when we were recorded and a couple of incidents were connected with this
- massages - we incredibly liked the masseur Volodya - that's what we really got high from. Professional with a capital letter.
- Underwater shower-massage is a chic procedure in terms of efficiency, but again, “professionalism” killed me. The staff is completely untrained to do this, so I also stopped these procedures.
- Hydrocolonotherapy - I really wanted to go through it, but the device broke down and in a week (! ) The staff did not bother to call the master (I reminded about this every day)
Every day there were some incidents - the staff in the medical center is so unprofessional. center. But why be surprised here - as we found out, they are paid very little and for 2 years their salaries have not been raised, respectively, there is zero motivation. Incredibly annoying, because there is everything for quality treatment - and the collective farm spoils everything.
Conclusion:
A wonderful hotel with everything you need, European prices, but the staff and service - alas, oh, how far from Europe. Will we come here again? Rather unlikely ...But the water really helped us.
In short:
PROS:
- the hotel is new, beautiful, modern
- small, family oriented (many children)
- excellent apartments
- good SPA area: clean swimming pool, several types of saunas, gym. Your own beauty salon. They provide towels and bathrobes.
- honey. center: almost all equipment is new, many services - salt room, hydrocolonotherapy, physiotherapy, lymphatic drainage, inhalation, mineral baths, underwater massage. Mineral water is brought (Sodovaya, Morshynska, Naftusya - hot and cold) - so you don’t need to go anywhere
MINUSES:
- incompetent, negligent staff in honey. center: "put the monkey behind the Mercedes" - the equipment is modern, but they don't know how to use it. In a word - the collective farm ...Constant confusion over time. Constantly some "negarazdy" and "blunders". Therapist pushes you with a bunch of unnecessary procedures (her job is to extort money)
- food: in general you can find something for everyone, but we had a tantrum every other time because of mayonnaise salads, over-salted dishes, onions and garlic and fried meat / fish. Food is not dietary. Sometimes there were delicious diet meals, but every day you could expect anything.
- an absolute discrepancy between price and quality! The only correspondence is in terms of apartments, otherwise we recommend Rixos (better service, treatment and food, but a long-standing repair) or Mirotel (spa, sports pool, food, new rooms, but also questions about service at a given price)
- the staff is completely inflexible, which on the last day convinced us of the unwillingness to return here again
________
About us: a young couple from Kyiv. Both work for international companies. We know what a good European service is. We lead a healthy lifestyle, so we are picky about food.
About rest: Work is so exhausting that they wanted to calmly and profitably relax their brains and body.
Truskavets was considered to drink water, relax, gain strength. Planning was taken seriously. For 6 months, they began to study options for modern hotels with all-inclusive. Initially, we chose between "Rixos" and "Mirotel", but then we found "Chale Grail" - I liked that the hotel, unlike the previous two, is small, cozy, new, with all amenities and attractive apartments. Our package included accommodation and 3 meals a day. Honey. and SPA services were paid separately (simply recorded on the number and paid off at the end).
Period: 2 weeks, from 2 to 16 January 2016
What's next? A pump room with water (we were brought to the hotel, but sometimes we walked 3 minutes to the pump room). Small mall with a big grocery store. A 15-minute walk from the center - we went for coffee to the Lviv workshop. We walked in the park. In general, with all the procedures, 3 meals a day and daily walks, I didn’t get bored at all.
Hotel: new, tidy, with its own small but beautiful territory (it's probably very cool here in summer), located near the park, 15 minutes walk from the center. The territory is closed and guarded. Quiet and safe.
Inside is very nice, you can see that good new furniture. We were in the New Year period, so we got to really magical scenery, which every now and then created a feeling of a holiday.
There are only 60 rooms in the building, of which there are standard rooms, and there are also apartments (from studios to "royal"). Each of the apartments is unique in its own style. We rented an ordinary double room for the first 3 days (the desired apartment was occupied), and after 3 days we moved to a studio apartment, so I can describe 2 different accommodations.
The room is small and ordinary. Nothing special.
There is not enough space for things (the suitcases were practically in the aisle), so if you came to rest for more than a week, it will be cramped and not at home. But, it is worth noting that all the furniture is new. We had a large enough chest of drawers for things, a kettle with cups and tea, a regular TV. Looking forward to moving into the apartment. We chose the 209th room, it seemed to us the prettiest and most suitable for us from the photo. About 40 sq. m. There is a kitchen with everything you need (dishes, cutlery, board, even pots). Stove, fridge, microwave, kettle. Cooking something elaborate would be difficult, but washing, cutting and quickly bungling something is very convenient. All equipment is expensive and of high quality.
Nearby is a small table and 4 chairs. The kitchen leads into the living room - a plasma TV and a comfortable sofa - in the evenings it was very cool to lie back and watch Discovery, Animal Planet or whatever you found.
The TV hangs on the wall behind which hides a large comfortable bed. Large spacious closet - we were able to put all our things and hide the suitcases. At the entrance there are hangers for outerwear, as well as a large chest of drawers for shoes and other small things.
Bath - large sink, bathroom, large shower, washing machine. Excellent bath. Numerous jars fit. We bought powder - it's great that you could wash it! It was hot, so everything dried quickly. There was also an ironing board in the apartment. And a big balcony. Again in the summer it should be great to sit there in the evening.
Went specially looked at the rooms in Rixos and Mirotel. In this regard, Chale Grail has the best apartments and is somewhat cheaper than standard rooms in the above hotels. We were happy to return to our “home”, I could even work - it was convenient.
Restaurant: the hotel has 1 restaurant - "Teodora" and a bar near it, where you can order coffee and drinks at any time for a fee. The restaurant has a "Swedish line" system, as well as "a la carte". Didn't try a la carte, but looked at the menu. Prices are higher than expensive Kyiv restaurants and the dishes are not very attractive according to the description. Rave.
We ate on the Swedish line according to the schedule - breakfast, lunch, dinner. The restaurant itself is small, but all the visitors were placed, there were no problems. The buffet is not great. An area with a toaster and bread, salads and snacks, soups / cereals, hot, sweet, tea / coffee and drinks.
At our very first meal, we were very surprised, because we arrived at the "treatment and diagnostic" center, where we obviously expected diet food. What killed? Mayonnaise salads. Everywhere onions or garlic (in salads, appetizers, meat). We, for example, absolutely can not onions. Meat/fish fried. Some dishes are frankly oversalted.
We contacted the restaurant manager, as well as the reception. The remarks were made several times. Naturally, excuses began, saying “the restaurant is generally separate from the hotel” (? ? ), or “well, no one complains, we focus on the majority”, etc. But, nevertheless, we noticed changes for the better - we don’t know whether they acted like that, or it’s just not necessary once in a while. There were days when we rejoiced - yes, there were mayonnaise salads, onions and often fried dishes, however, most often there were 1-2 salads suitable for us. Of the appetizers, we usually didn’t like anything because of the garlic / onion / mayonnaise. We got out as best we could - we were looking for something for ourselves. For breakfast, there was almost always a delicious steam omelet, oatmeal and rice milk porridge, oatmeal was sometimes even in 2 types - in milk and in water.
Cottage cheese (homemade, fat) - when we asked for low-fat - they brought us 2 servings without any problems, so almost every day we just asked and they brought us low-fat separately. For lunch, there are always 2 soups - different. Sometimes they were very tasty, sometimes so-so. Meat and fish - almost always there was at least something baked or steamed. But there were also bad days for us (all sorts of fried pigs in the ocean of onions =) ) From the side dishes there were often delicious cereals (barley, buckwheat, corn). But of course we didn’t understand pasta and sausages : )
In general, they are rather disappointed with the food, because they went to a treatment center with diet food and this is not acceptable, besides for such a price. The money we paid was definitely not worth the food. And from the interesting - after numerous complaints, we were taken to talk with the deputy gene. Directors. Do you know what they told us about nutrition? "We're not a health center. "
I had to poke at numerous certificates and “palm branches” in the nomination “medical”, “therapeutic and diagnostic”, “health”, etc. Also, she said that she personally signs the menu and there is always something dietary and something for "majority". However, believe me, for 14 days there were far from always dietary meals.
SPA center: the pool is clean, pleasant, but not big and not sporty. So don't expect to go swimming too much. Rather splash. But when there were no people (usually in the morning) - it was possible to swim a little in one place, where the length is 15 meters.
Nearby is a phyto-bar with teas, fresh juices and oxygen foams, as well as a relaxation area with sunbeds.
Many saunas - Finnish, Roman, Russian, Turkish, infrared.
They give out towels, a bathrobe, there is a locker room (but the shower is terrible there, we went “home” after the pool).
In general, the spa is pleasant.
There is also a gym in a separate annex to the hotel - completely unprofessional, very small. There are only a couple of treadmills and simulators, but there is no barbell! In winter, the temperature did not differ much from the street, so there you need to train in a fur coat and felt boots. The hotel engineer tried to raise the temperature, but alas, he could not ...what a shame. We didn't go to the hall anymore : -)
Honey. Centre:
How it all happens: upon arrival, you go to an appointment with a therapist. She listens to “what hurts you” and what are your goals for your stay and then prescribes treatment. They can do tests and ultrasounds on site. It's not cheap. Therefore, it is better to do only what is necessary. The therapist we got was not very competent, to put it mildly. Both of us have parents who are doctors, so we are not laymen in medicine. I tried to assign a bunch of unnecessary nonsense. What did we do?
- inhalations (the procedure is useful, but only one “mask” worked for them)
- physiotherapy (my husband did muscle relaxation)
- lymphatic drainage apparatus massage - horror and nightmare. An old “suit” and each time another “nurse” “set up” the equipment for me. On the 4th time, when I told this girl how and what to do and we changed my clothes 3 times (because she squeezed my suit to the point of numbness), I freaked out and stopped these procedures. It's a pity, because in itself it is useful. But not here, and even for Kyiv 220 UAH per session.
- speleotherapy (salt room) is a cool thing, but we were constantly confused about the time when we were recorded and a couple of incidents were connected with this
- massages - we incredibly liked the masseur Volodya - that's what we really got high from. Professional with a capital letter.
- Underwater shower-massage is a chic procedure in terms of efficiency, but again, “professionalism” killed me. The staff is completely untrained to do this, so I also stopped these procedures.
- Hydrocolonotherapy - I really wanted to go through it, but the device broke down and in a week (! ) The staff did not bother to call the master (I reminded about this every day)
Every day there were some incidents - the staff in the medical center is so unprofessional. center. But why be surprised here - as we found out, they are paid very little and for 2 years their salaries have not been raised, respectively, there is zero motivation. Incredibly annoying, because there is everything for quality treatment - and the collective farm spoils everything.
Conclusion:
A wonderful hotel with everything you need, European prices, but the staff and service - alas, oh, how far from Europe. Will we come here again? Rather unlikely ...But the water really helped us.
Like
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• 34
Enjoyed water in all forms. Pump-room, swimming pool, baths, underwater massage, etc. The program of treatment and other procedures was very well chosen, there was a good regimen of rest and drinking "Naftusya". Good food, perfect cleanliness, friendly staff. As a result - excellent health and mood. What pleased me especially - the hotel has not become worse since 2012, but vice versa.
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Enjoyed water in all forms. Pump-room, swimming pool, baths, underwater massage, etc. The program of treatment and other procedures was very well chosen, there was a good regimen of rest and drinking "Naftusya". Good food, perfect cleanliness, friendly staff. As a result - excellent health and mood.
What pleased me especially - the hotel has not become worse since 2012, but vice versa. Everything is developing, new programs are being invented, the gym has been moved to a more convenient place and a beautiful summer playground has been made. Initially, the Chalet had a quality renovation and time has no power over it yet, good tiles and Venetian plaster are pleasing to the eye. Lots of beautiful flowers.
Attentive doctors and nurses (nurse Peter magically injects injections). The therapist was very pleased with the printout of recommendations for the future, before leaving.
Decent breakfasts ("buffet"), lunches and dinners were chosen from the menu - everything is delicious and they listen to the wishes. Good spa treatments for the body: body wrap (especially liked with peat), massage.
Attentive and kind staff. It can't be faked - people don't really care if they like their vacation or not. Help, advise, smile. Nice)))
Just one moment - there are too many children of the most noisy age. But what to do with them in the summer... If there was a separate children's pool, everything would be just perfect.
In general, quite unexpectedly for two weeks, we found ourselves in a world of comfort, order and tranquility. If "Chale Grail" continues to improve, we will come with pleasure more than once. For middle-aged couples, tired of extremely intensive work, "Chale Grail" is 100% suitable - you can heal, get prettier, and talk to each other.
What pleased me especially - the hotel has not become worse since 2012, but vice versa. Everything is developing, new programs are being invented, the gym has been moved to a more convenient place and a beautiful summer playground has been made. Initially, the Chalet had a quality renovation and time has no power over it yet, good tiles and Venetian plaster are pleasing to the eye. Lots of beautiful flowers.
Attentive doctors and nurses (nurse Peter magically injects injections). The therapist was very pleased with the printout of recommendations for the future, before leaving.
Decent breakfasts ("buffet"), lunches and dinners were chosen from the menu - everything is delicious and they listen to the wishes. Good spa treatments for the body: body wrap (especially liked with peat), massage.
Attentive and kind staff. It can't be faked - people don't really care if they like their vacation or not. Help, advise, smile. Nice)))
Just one moment - there are too many children of the most noisy age. But what to do with them in the summer... If there was a separate children's pool, everything would be just perfect.
In general, quite unexpectedly for two weeks, we found ourselves in a world of comfort, order and tranquility. If "Chale Grail" continues to improve, we will come with pleasure more than once. For middle-aged couples, tired of extremely intensive work, "Chale Grail" is 100% suitable - you can heal, get prettier, and talk to each other.
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• 9
Pluses: Convenient location, the best in Truskavets!! ! : ) Lovely staff. Good kitchen. Your own spa. Cleanliness is everywhere. We were going to Truskavets for the first time, we did not know the hotel base at all. Many thanks to everyone who helped me in a difficult choice. We arrived in Truskavets at about 10 o'clock, the room was still being cleaned, we were offered to go down to the medical center for now.
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Pluses: Convenient location, the best in Truskavets!! ! : ) Lovely staff. Good kitchen. Your own spa. Cleanliness is everywhere. We were going to Truskavets for the first time, we did not know the hotel base at all. Many thanks to everyone who helped me in a difficult choice. We arrived in Truskavets at about 10 o'clock, the room was still being cleaned, we were offered to go down to the medical center for now. A wonderful nurse and doctor met me at the center, entered our data into the database, and made an appointment with the doctor. I immediately liked the medical center - clean, comfortable, modern. Orchids, sofas for relaxing, a cooler (someone complained that there was none), very friendly and helpful staff. After that, we walked to the source, located literally nearby. We got a studio! Linen, towels and bathrobes are white and clean, furniture allows you to place all things, a new LCD TV, creams, shampoos, cotton swabs, slippers. The maids cleaned well, they were not lazy. The cost of treatment includes one main procedure per day and two additional, gas injections, as I understand it, no one thinks, take as much as you want, in addition to procedures. Appointed: general massage, foot reflex massage, hardware lymphatic drainage, magnetotherapy, pearl and carbon dioxide baths, dry CO, gas injections. I liked everything, everything came up. The drinking regime prescribed by the doctor also came up immediately. Masseurs - professionals, work conscientiously. Gas injections are given by both nurses and a female doctor, the doctor's hand is lighter: ) the procedure, after all, is very painful. You can get to the medical center without going outside. Truskavets and health. I did not expect such a stunning effect from the treatment! Mom has a duodenal ulcer, second-degree diabetes, arthrosis. In two weeks, the knee stopped hurting, which simply interfered with normal walking, sugar dropped to normal, despite the fact that my mother came off there for croissants, sausages, potatoes - all that she never eats at home. The doctor turned out to be right - taking mineral water allows you to do without a special diet. Sugar continued to decline for some time after our return home. The city itself is just amazing! And in architecture, and in nature, and in atmosphere. Very nice to be there. I am sure that we will come to Truskavets more than once.
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• 5
The territory is well-groomed, the delivery of suitcases to the hotel from the main entrance is not thought out. Parking for a car - 25 UAH per day - they earn money on everything. The rooms are different, tastelessly decorated, there is a stink in the closets, a stink in the bathroom. The rooms are not worth the money you pay.
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The territory is well-groomed, the delivery of suitcases to the hotel from the main entrance is not thought out. Parking for a car - 25 UAH per day - they earn money on everything.
The rooms are different, tastelessly decorated, there is a stink in the closets, a stink in the bathroom. The rooms are not worth the money you pay. They asked to put things in order - they just smile, they do nothing for this. Cleaning - C grade, washed towels, hard, no more. They give shower gel, shampoo, conditioner and body wash - pleasant, they don’t steal, because they don’t steal. At the exit, the staff checks the bags.
The restaurant is excellent, the food is delicious. I didn’t like the change of cutlery on the table after those people who ate: they change the napkin, and the cutlery, if left unused, is left for the next customers. For example. at lunch 2 forks and 2 knives are laid out, if the visitor used 2 forks and 1 knife - the remaining knife goes to another customer - it's terrible. The visitor was sitting, excuse me, drooling over his devices and it goes to another client.
Treatment. The mess is full. Therapists are sharpened to put in as many services as possible (and everything is paid) - apparently they are sitting on a rollback. For the same procedure - for example, ozocerite on the legs and arms (they have German paraffin, less toxic) - they charge 100 UAH for each unit, although this is applied at the same time. All procedures are expensive. beautician - cleaning - 480, full massage - 300 UAH, cocktail oxygen foam - a glass of bzdyulin and the seller is never in place - 20 UAH, a teapot of tea in the pool - 250 UAH - fucked up. In the pool, sauna: no one makes sure that after the sauna, visitors take a shower, and then jump into the pool - horror !! ! How much sweat is in that pool!! ! Sanitation once a week... And our people still have the same mentality...
The rooms are different, tastelessly decorated, there is a stink in the closets, a stink in the bathroom. The rooms are not worth the money you pay. They asked to put things in order - they just smile, they do nothing for this. Cleaning - C grade, washed towels, hard, no more. They give shower gel, shampoo, conditioner and body wash - pleasant, they don’t steal, because they don’t steal. At the exit, the staff checks the bags.
The restaurant is excellent, the food is delicious. I didn’t like the change of cutlery on the table after those people who ate: they change the napkin, and the cutlery, if left unused, is left for the next customers. For example. at lunch 2 forks and 2 knives are laid out, if the visitor used 2 forks and 1 knife - the remaining knife goes to another customer - it's terrible. The visitor was sitting, excuse me, drooling over his devices and it goes to another client.
Treatment. The mess is full. Therapists are sharpened to put in as many services as possible (and everything is paid) - apparently they are sitting on a rollback. For the same procedure - for example, ozocerite on the legs and arms (they have German paraffin, less toxic) - they charge 100 UAH for each unit, although this is applied at the same time. All procedures are expensive. beautician - cleaning - 480, full massage - 300 UAH, cocktail oxygen foam - a glass of bzdyulin and the seller is never in place - 20 UAH, a teapot of tea in the pool - 250 UAH - fucked up. In the pool, sauna: no one makes sure that after the sauna, visitors take a shower, and then jump into the pool - horror !! ! How much sweat is in that pool!! ! Sanitation once a week... And our people still have the same mentality...
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• 10
I had a rest in this hotel in March. There are no complaints about the room. We took the King Suite. This is a huge two-story room with a full kitchen and a bunch of new appliances. For food, an excellent buffet with Ukrainian and European cuisine. SPA-5 saunas with a good pool. There is also a pump room with water.
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I had a rest in this hotel in March. There are no complaints about the room. We took the King Suite. This is a huge two-story room with a full kitchen and a bunch of new appliances. For food, an excellent buffet with Ukrainian and European cuisine. SPA-5 saunas with a good pool. There is also a pump room with water. I don’t know about treatment, I came to rest. I also want to note the impeccable service. Advice: you need to go in the low season and take all inclusive. As well as King or Royal Suite rooms.
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• 3
• traveled 10 years ago
Briefly about the pros and cons of this complex. We were greeted warmly, settled quickly without waiting, things were taken away, for a car 25 UAH. per day parking surcharge. The buffet meals are prepared deliciously, although not a very huge choice as in foreign countries, but home-style and tasty. The staff at the restaurant is friendly, they clean up quickly, but in the morning it turned out that many take only breakfast and it will not be possible to find a place right away.
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Briefly about the pros and cons of this complex.
We were greeted warmly, settled quickly without waiting, things were taken away, for a car 25 UAH. per day parking surcharge. The buffet meals are prepared deliciously, although not a very huge choice as in foreign countries, but home-style and tasty. The staff at the restaurant is friendly, they clean up quickly, but in the morning it turned out that many take only breakfast and it will not be possible to find a place right away. The room is cleaned daily and efficiently. Basically, here are the benefits. And then about the cons. Wi-Fi in the room just sucks, constant breaks. As it turned out, no one will warn you that you need to make an appointment with the doctor in advance, and if this is not done, then you can get an appointment in a day. The doctor's approach leaves much to be desired. Without analyzes, the question is what are we complaining about and from this exemplary treatment. After the appointments of the doctor, you will be given the time of visits to the procedures. The spa area is a separate kingdom that is divided into incomprehensible spheres. To achieve the promised 30 degrees of the pool, it took 2 days to listen to incomprehensible conversations from individual departments that either find it difficult to find a common language or are silent about savings. As a result of long conversations, the temperature of the pool was raised to 27. So do not be afraid to make plugs without them, they finally can't do anything. The restaurant is not open until 23, as it is indicated everywhere, but until 22, and then calling at ten to ten in the evening, I wanted to eat pizza, they said everything was closed and, not to find a compromise, they hung up. Appeal to management, record the communication of staff with customers. For such a feint at work, a fine on the move for repeat dismissal. Especially pleased with the exit. I was with children, as always, you will forget the fees even. And we forgot the food for the road, which was packed in the refrigerator. Not having time to go down to the car, the staff took everything and divided it among themselves, it was some kind of scribe, not to come up to say that they had forgotten. The overall impression is good, but the management still needs to work and work, and not relax the rolls. I will also describe the celebration of the 5th anniversary. At the entrance to the restaurant, they printed a piece of paper on A4 saying come, all the staff typed like water in their mouths not a word that it would be even in the evening. As a result, we came, because I love to read everything, and also the family, and then by accident. Live music champagne cake was for us. Before we had time to go out for a walk, the staff grabbed everything and drove to revel. As a result, the 5th anniversary was celebrated by the staff, and not by the guests, which has a very negative effect on the organization, because the institution positions itself as a holiday for the client, and on the holiday he must have been the client himself, but alas, he was not. Lastly, live music in the evening, once a week, not every day. When changing the conditions, do not forget to change your advertisements, this is more like deliberately deceiving the client. Do not skimp on electronic bracelets and a new program yet, issuing a paper invoice is already the last century and not a Swiss vacation.
We were greeted warmly, settled quickly without waiting, things were taken away, for a car 25 UAH. per day parking surcharge. The buffet meals are prepared deliciously, although not a very huge choice as in foreign countries, but home-style and tasty. The staff at the restaurant is friendly, they clean up quickly, but in the morning it turned out that many take only breakfast and it will not be possible to find a place right away. The room is cleaned daily and efficiently. Basically, here are the benefits. And then about the cons. Wi-Fi in the room just sucks, constant breaks. As it turned out, no one will warn you that you need to make an appointment with the doctor in advance, and if this is not done, then you can get an appointment in a day. The doctor's approach leaves much to be desired. Without analyzes, the question is what are we complaining about and from this exemplary treatment. After the appointments of the doctor, you will be given the time of visits to the procedures. The spa area is a separate kingdom that is divided into incomprehensible spheres. To achieve the promised 30 degrees of the pool, it took 2 days to listen to incomprehensible conversations from individual departments that either find it difficult to find a common language or are silent about savings. As a result of long conversations, the temperature of the pool was raised to 27. So do not be afraid to make plugs without them, they finally can't do anything. The restaurant is not open until 23, as it is indicated everywhere, but until 22, and then calling at ten to ten in the evening, I wanted to eat pizza, they said everything was closed and, not to find a compromise, they hung up. Appeal to management, record the communication of staff with customers. For such a feint at work, a fine on the move for repeat dismissal. Especially pleased with the exit. I was with children, as always, you will forget the fees even. And we forgot the food for the road, which was packed in the refrigerator. Not having time to go down to the car, the staff took everything and divided it among themselves, it was some kind of scribe, not to come up to say that they had forgotten. The overall impression is good, but the management still needs to work and work, and not relax the rolls. I will also describe the celebration of the 5th anniversary. At the entrance to the restaurant, they printed a piece of paper on A4 saying come, all the staff typed like water in their mouths not a word that it would be even in the evening. As a result, we came, because I love to read everything, and also the family, and then by accident. Live music champagne cake was for us. Before we had time to go out for a walk, the staff grabbed everything and drove to revel. As a result, the 5th anniversary was celebrated by the staff, and not by the guests, which has a very negative effect on the organization, because the institution positions itself as a holiday for the client, and on the holiday he must have been the client himself, but alas, he was not. Lastly, live music in the evening, once a week, not every day. When changing the conditions, do not forget to change your advertisements, this is more like deliberately deceiving the client. Do not skimp on electronic bracelets and a new program yet, issuing a paper invoice is already the last century and not a Swiss vacation.
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• 11
A big plus of the hotel is its close proximity to the mineral water pump room, about 100 meters away. The complex itself is located on the territory of the resort park, you can always take a walk and breathe fresh air. The medical base is also well represented.
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A big plus of the hotel is its close proximity to the mineral water pump room, about 100 meters away. The complex itself is located on the territory of the resort park, you can always take a walk and breathe fresh air. The medical base is also well represented.
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• 1
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