Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
4.0
Amenities:
5.0
In short: Rudeness that has never been seen before. Neglected interior. Catastrophic state of plumbing and many other shortcomings and problems.
Visited in November 2025 (I can't write whether I lived or rested).
When someone tells you that the hotel works "in normal mode" during the absence of light, know - it's a blatant lie!
But this is not the only problem of this hotel.
Almost everything here is in a neglected state: peeling walls, torn curtains and tulle, doors that don't close, non-working locks (or unreliable ones, such that you can come in the evening and not get into the room), broken window handles, leaking pipes with puddles on the bathroom floor, falling out sockets, electrical wires scattered on the floor, broken furniture and many, many other various shortcomings.
But the worst thing is the frankly rude attitude of the administrator Oksana and the rest of the "staff" towards the vacationers.
Problems started almost immediately.
The lock on the door to the room was spinning and the door would not open. We drew the administrator's attention to this.
Instead of a cheap repair, we were moved to another room, in which the drain of the bathroom faucet was leaking. The administrator and the staff knew about it. A very strange decision.
As soon as they saw a puddle on the floor, they informed the administrator.
They tried to fix the leak, but they couldn't. One of the employees told me - "take a rag and soak it, I have a problem too". Such an attitude....
To this should be added the most important drawback of the Sani hotel - the cold in the rooms. The air conditioners are not powerful enough to heat a deluxe room (we were forced to "stay" with two people due to relocation) and it wasn't even frost yet. Although Ms. Oksana "feels" the temperature, and says that the room is +18 degrees, and it's warm. Thus, we slept with our clothes on.
No one was going to start the generator that was promised during emergency shutdowns. And only after a complaint by phone to the tour operator who made the hotel reservation, they brought fuel and supposedly tried to start the unit. But nothing worked. They promised to call a technician.
In the end, we were also accused of finding fault with everything - with the lock that would not open, with the puddle on the floor that stretched from the wall of the door handle to the very threshold, and with the cold in the room....
In the morning we decided to leave the "Sani", and besides, the water from the shower in the bathroom was flowing and continued to flow (in the evening we were told that it had been repaired).
Ms. Oksana told us - "what's bothering you".
You know, we couldn't even find the words to answer her. THIS IS AWESOME!
Such people should not be allowed anywhere near the service sector.
In my long life, I have never heard or seen anything like this.
By the way, we were fined the cost of one day's accommodation for early departure. So the puddle in the bathroom and the inability to stay in the cold room (due to a non-working generator) are our fault.
I have seen hundreds of hotels in my life, both good and bad, but this hotel is not suitable for rest at all.
Hotel "Sani" is a "DISGUST" of the city of Truskavets! ! !
Visited in November 2025 (I can't write whether I lived or rested).
When someone tells you that the hotel works "in normal mode" during the absence of light, know - it's a blatant lie!
But this is not the only problem of this hotel.
Almost everything here is in a neglected state: peeling walls, torn curtains and tulle, doors that don't close, non-working locks (or unreliable ones, such that you can come in the evening and not get into the room), broken window handles, leaking pipes with puddles on the bathroom floor, falling out sockets, electrical wires scattered on the floor, broken furniture and many, many other various shortcomings.
But the worst thing is the frankly rude attitude of the administrator Oksana and the rest of the "staff" towards the vacationers.
Problems started almost immediately.
The lock on the door to the room was spinning and the door would not open. We drew the administrator's attention to this.
Instead of a cheap repair, we were moved to another room, in which the drain of the bathroom faucet was leaking. The administrator and the staff knew about it. A very strange decision.
As soon as they saw a puddle on the floor, they informed the administrator.
They tried to fix the leak, but they couldn't. One of the employees told me - "take a rag and soak it, I have a problem too". Such an attitude....
To this should be added the most important drawback of the Sani hotel - the cold in the rooms. The air conditioners are not powerful enough to heat a deluxe room (we were forced to "stay" with two people due to relocation) and it wasn't even frost yet. Although Ms. Oksana "feels" the temperature, and says that the room is +18 degrees, and it's warm. Thus, we slept with our clothes on.
No one was going to start the generator that was promised during emergency shutdowns. And only after a complaint by phone to the tour operator who made the hotel reservation, they brought fuel and supposedly tried to start the unit. But nothing worked. They promised to call a technician.
In the end, we were also accused of finding fault with everything - with the lock that would not open, with the puddle on the floor that stretched from the wall of the door handle to the very threshold, and with the cold in the room....
In the morning we decided to leave the "Sani", and besides, the water from the shower in the bathroom was flowing and continued to flow (in the evening we were told that it had been repaired).
Ms. Oksana told us - "what's bothering you".
You know, we couldn't even find the words to answer her. THIS IS AWESOME!
Such people should not be allowed anywhere near the service sector.
In my long life, I have never heard or seen anything like this.
By the way, we were fined the cost of one day's accommodation for early departure. So the puddle in the bathroom and the inability to stay in the cold room (due to a non-working generator) are our fault.
I have seen hundreds of hotels in my life, both good and bad, but this hotel is not suitable for rest at all.
Hotel "Sani" is a "DISGUST" of the city of Truskavets! ! !
Translated automatically from Ukrainian. View original
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- Hotel "Sani" is a "DISGUST" of the city of Truskavets!!!
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