Do not expect that at the reception you will be met, explained, taken to the room or SPA. We are deeply disappointed!
I meet this for the first time. The receptionist Olga did not look up from her phone, she was rude, and after she was asked to introduce herself, she ran out from behind the counter and started pushing us so that we would not have time to photograph her.
No complaint book!
The hotel website promises one thing, but in fact - the opening of the SPA - does not match the promises.
Quarantine rules are not respected at the entrance, masks are not required to be worn !! !
I meet this for the first time. The receptionist Olga did not look up from her phone, she was rude, and after she was asked to introduce herself, she ran out from behind the counter and started pushing us so that we would not have time to photograph her.
No complaint book!
The hotel website promises one thing, but in fact - the opening of the SPA - does not match the promises.
Quarantine rules are not respected at the entrance, masks are not required to be worn !! !
Translated automatically from Russian. View original
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