I do not recommend and ask everyone who wants to go to this hotel not to even consider this option! Fraudsters, rude people, irresponsible people who work there brazenly extort money, pretending to be an "elite" hotel. Back in September, two rooms were booked, then in 2!! ! a few days ago, due to the cancellation of the plans, they refused to make a reservation, but it has been a month now that we have not been able to return the funds that were paid for the reservation of these rooms.
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I do not recommend and ask everyone who wants to go to this hotel not to even consider this option! Fraudsters, rude people, irresponsible people who work there brazenly extort money, pretending to be an "elite" hotel. Back in September, two rooms were booked, then in 2!! ! a few days ago, due to the cancellation of the plans, they refused to make a reservation, but it has been a month now that we have not been able to return the funds that were paid for the reservation of these rooms. At first they said that the application was accepted, then they just started to transfer from the reception to the reservation department, then they stopped picking up the phone altogether! No one will give you the numbers of the director, accountant, manager of the institution! When we applied directly to this hotel, we were simply knocked off our feet by the administrator's answers at the reception, you will not get your money back and leave here. Therefore, I urge people never to go to this hotel!
And after reading reviews from other tourists, I realized that this is a "snake", and not only because of the attitude of the working staff, but also the rooms that do not correspond to reality, the spa, which is not a spa at all...and the food, which is and in other cheaper hotels.
And after reading reviews from other tourists, I realized that this is a "snake", and not only because of the attitude of the working staff, but also the rooms that do not correspond to reality, the spa, which is not a spa at all...and the food, which is and in other cheaper hotels.
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I just left this "wonderful" vacation spot and my emotions are running high. In 5 days, they came to terms with everything, with the stench near the dining room, with the room with shabby furniture, with the dirt that is everywhere. The worst thing is when you go into the dining room, and it's scary to touch the table there, the cutlery is also not always clean.
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I just left this "wonderful" vacation spot and my emotions are running high. In 5 days, they came to terms with everything, with the stench near the dining room, with the room with shabby furniture, with the dirt that is everywhere. The worst thing is when you go into the dining room, and it's scary to touch the table there, the cutlery is also not always clean. But they somehow adapted to this. But the most important thing was at the end. We were with three children. Since the hotel does not have family rooms, we took two. We are on the 5th floor, the children are on the third. And today at almost 5 in the morning, a call from the children, we have a flood. A pipe burst, water up to the ankles. Everything floats, suitcases that have been packed, shoes, everything. The man ran to the reception desk, but it doesn't work at night. Thank you for finding the security guard who found the plumber who stopped this horror. The children were taken to their home, and they spent the night on the same bed and couch. Tired, tired, less scared, they waited until the girl came to the reception to describe the whole situation.
Do you think someone reimbursed us? Where is there They didn't even apologize. To the request to call the administrator, the answer was: "I wrote to the administration, there is no answer for an hour. " Seriously? Did you write to the administration? Didn't call directly? What kind of service is this? And if something serious? Who to run to? In a word, anger, despair and disappointment. I was in many countries, it was different, but everything was resolved. However, I did not expect what I received in my country: such ignorance, irresponsibility and negligence.
PS. Do not be fooled by the beautiful photos on the website, everything is far from right there. Everything is run down, dirty and you cannot wait for help in solving any problem.
Do you think someone reimbursed us? Where is there They didn't even apologize. To the request to call the administrator, the answer was: "I wrote to the administration, there is no answer for an hour. " Seriously? Did you write to the administration? Didn't call directly? What kind of service is this? And if something serious? Who to run to? In a word, anger, despair and disappointment. I was in many countries, it was different, but everything was resolved. However, I did not expect what I received in my country: such ignorance, irresponsibility and negligence.
PS. Do not be fooled by the beautiful photos on the website, everything is far from right there. Everything is run down, dirty and you cannot wait for help in solving any problem.
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• 20
Before arriving, I read some disgusting reviews about the hotel, and went with the children in preparation for the worst. But! I was pleasantly surprised at every point. The location of the hotel is convenient, close to the pump room. The territory of the hotel is large, the hotel itself is made in a royal, luxurious style.
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Before arriving, I read some disgusting reviews about the hotel, and went with the children in preparation for the worst. But! I was pleasantly surprised at every point.
The location of the hotel is convenient, close to the pump room. The territory of the hotel is large, the hotel itself is made in a royal, luxurious style. The food is good. The spa is wonderful, there are hydro pools both on the street and in the building. Lots of saunas. Bathed, steamed, rested. There is a children's pool, circles, toys...
Among the shortcomings: the former beauty and pomposity of the hotel requires care. But for your money, a great option.
The location of the hotel is convenient, close to the pump room. The territory of the hotel is large, the hotel itself is made in a royal, luxurious style. The food is good. The spa is wonderful, there are hydro pools both on the street and in the building. Lots of saunas. Bathed, steamed, rested. There is a children's pool, circles, toys...
Among the shortcomings: the former beauty and pomposity of the hotel requires care. But for your money, a great option.
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• 8
now resting in Geneva. Nice clean room. Great SPA - many pools and jacuzzis, different saunas with aroma, pool and jacuzzi outside with sunbeds. Healthy tasty food. Friendly staff. Adequate price. all is well.
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now resting in Geneva. Nice clean room. Great SPA - many pools and jacuzzis, different saunas with aroma, pool and jacuzzi outside with sunbeds. Healthy tasty food. Friendly staff. Adequate price. all is well.
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• 3
I booked this hotel through the PP "Zahid Kurort", I got everything from Andrian, everyone said it was wonderful. The day before the departure, I read nasty reviews and wanted to change the hotel, Andrian asked me to come and marvel at myself, because competitors write reviews. Arriving with the representative of the PP, Marta, I wanted to lose only a day, so I paid, but they told me that I paid everything in advance (22000 hryvnia) and everything will be kind, stink everything in different ways.
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I booked this hotel through the PP "Zahid Kurort", I got everything from Andrian, everyone said it was wonderful. The day before the departure, I read nasty reviews and wanted to change the hotel, Andrian asked me to come and marvel at myself, because competitors write reviews. Arriving with the representative of the PP, Marta, I wanted to lose only a day, so I paid, but they told me that I paid everything in advance (22000 hryvnia) and everything will be kind, stink everything in different ways. I believed, more exhausted, from the train, didn’t sleep at all, children 2 rocks. Ale, on the very first day, I was disappointed by the representatives of the PP, because having paid for All + Spa, I took only 4 cost-free procedures, everything else was paid. The room is big-small, I asked for a day to clean it up and I stood watchful. Їzha dietichna and є small vibіr ale present GUEST STICK!! ! Sin fell ill on rotovirus ((((On the first day we were given a green liver and my mother immediately died, yakіy 62 rocks, and after 5 days my son !!!!
We drank in the likarnyu pid krapelnitsі!! ! Marta from the "Zahid Kurort" PP promised to turn the pennies in 3 days, they were left before the exit and I was with the child in the likarni, but then I kept talking. I quarreled with us, in the hotel everyone listened, but they simply ignored us, and we rejoiced to our feast! Let them all come back, what we suffered 10 times more!! ! At such an important hour, people (from Kiev) are worried about being hit by shelling, they go to correct their nerves for the trap, and the creatures will never get drunk! ! Hey, eat the worms! ! Everything is equal, because nothing comes to them! So from-soon the Judgment of God will be far away!
We drank in the likarnyu pid krapelnitsі!! ! Marta from the "Zahid Kurort" PP promised to turn the pennies in 3 days, they were left before the exit and I was with the child in the likarni, but then I kept talking. I quarreled with us, in the hotel everyone listened, but they simply ignored us, and we rejoiced to our feast! Let them all come back, what we suffered 10 times more!! ! At such an important hour, people (from Kiev) are worried about being hit by shelling, they go to correct their nerves for the trap, and the creatures will never get drunk! ! Hey, eat the worms! ! Everything is equal, because nothing comes to them! So from-soon the Judgment of God will be far away!
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• 24
Yesterday the family visited the spa, to say that we are shocked is an understatement! We can't leave yet! Unsanitary, everything is neglected, all the saunas stink, unreal dirt everywhere, Escherichia coli! The child is sick, has a high temperature, stomach aches! Inappropriate visitors! Be careful!
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Yesterday the family visited the spa, to say that we are shocked is an understatement! We can't leave yet! Unsanitary, everything is neglected, all the saunas stink, unreal dirt everywhere, Escherichia coli! The child is sick, has a high temperature, stomach aches! Inappropriate visitors! Be careful!
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• 20
I chose this hotel because I had been there before! But in September 2022, I regretted that I returned to Geneva again! The rooms are old, they don’t clean them, for five days we were only given shampoos and gels upon arrival, then until the end of the holiday we could not beg for anything, towels are
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I chose this hotel because I had been there before! But in September 2022, I regretted that I returned to Geneva again!
The rooms are old, they don’t clean them, for five days we were only given shampoos and gels upon arrival, then until the end of the holiday we could not beg for anything, towels are not changed, wet gray, bathrobes with holes, there is no water in the rooms!
Restaurant - There was practically no food left hungry and ate in paid cafes, it was disgustingly cooked, there was dirt on the tables, no knives, napkins worth their weight in gold, broken dishes!
SPA - very cold indoors, the water is cold in all the pools, the child in the children's pool pierced his foot with a nail!
The rooms are old, they don’t clean them, for five days we were only given shampoos and gels upon arrival, then until the end of the holiday we could not beg for anything, towels are not changed, wet gray, bathrobes with holes, there is no water in the rooms!
Restaurant - There was practically no food left hungry and ate in paid cafes, it was disgustingly cooked, there was dirt on the tables, no knives, napkins worth their weight in gold, broken dishes!
SPA - very cold indoors, the water is cold in all the pools, the child in the children's pool pierced his foot with a nail!
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• 23
THE AGONY OF GENEVA rested here at the end of August 2022. It's just money for the wind! - rooms: Despite a spacious room (we lived in a standard room) and a nice view from the balcony, it is dirty, the bed smells like vomit. For 4 days, the cleaning lady never showed up. The rooms have old repairs, torn wallpaper, lamps, long nails sticking out of the door, which can easily injure a leg.
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THE AGONY OF GENEVA
rested here at the end of August 2022. It's just money for the wind!
- rooms: Despite a spacious room (we lived in a standard room) and a nice view from the balcony, it is dirty, the bed smells like vomit. For 4 days, the cleaning lady never showed up. The rooms have old repairs, torn wallpaper, lamps, long nails sticking out of the door, which can easily injure a leg. The air conditioner, of course, does not work.
- Food: lack of dishes, utensils, sugar, boiling water...everything! the food is tasteless and monotonous. Products of dubious purity (cold sausages, pearl barley, sliced flabby cucumbers, tasteless meat steamed cutlets and chicken). On the 2nd day, diarrhea began with stomach cramps. No one checks wristbands at the entrance, that is, anyone who came from the street can eat.
- SPA + pool: the water in the pools simply smells, it hasn't changed for a long time, it's green. It is very easy to get injured when entering pools and jacuzzis due to the sharp edges of the tiles.
Of the promised 11 saunas, only 4 or 5 are working. The pool is open on weekdays only from 14:00 to 20:00, which no one warned about. We managed to take towels to the pool only on the 3rd day, because there were simply none. It was not possible to occupy a sunbed in 4 days, because there were too few of them. Pools are not designed for such a crazy number of people. The staff is extremely small.
In a word, very bad sediment from your hotel. As our neighbors on the floor said: "this is not a 3-star hotel, but a black hole. " I will gladly make you an anti-advertisement among my acquaintances. Not even a foot here
rested here at the end of August 2022. It's just money for the wind!
- rooms: Despite a spacious room (we lived in a standard room) and a nice view from the balcony, it is dirty, the bed smells like vomit. For 4 days, the cleaning lady never showed up. The rooms have old repairs, torn wallpaper, lamps, long nails sticking out of the door, which can easily injure a leg. The air conditioner, of course, does not work.
- Food: lack of dishes, utensils, sugar, boiling water...everything! the food is tasteless and monotonous. Products of dubious purity (cold sausages, pearl barley, sliced flabby cucumbers, tasteless meat steamed cutlets and chicken). On the 2nd day, diarrhea began with stomach cramps. No one checks wristbands at the entrance, that is, anyone who came from the street can eat.
- SPA + pool: the water in the pools simply smells, it hasn't changed for a long time, it's green. It is very easy to get injured when entering pools and jacuzzis due to the sharp edges of the tiles.
Of the promised 11 saunas, only 4 or 5 are working. The pool is open on weekdays only from 14:00 to 20:00, which no one warned about. We managed to take towels to the pool only on the 3rd day, because there were simply none. It was not possible to occupy a sunbed in 4 days, because there were too few of them. Pools are not designed for such a crazy number of people. The staff is extremely small.
In a word, very bad sediment from your hotel. As our neighbors on the floor said: "this is not a 3-star hotel, but a black hole. " I will gladly make you an anti-advertisement among my acquaintances. Not even a foot here
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• 25
It all started with the fact that we booked three rooms for three days. It was reported by phone that it is necessary to pay 50% of the amount for the reservation and another 50% upon check-in. We did so. Paid 50% of the amount, but on arrival at the reception said that we must pay another 50% of the balance and another plus 50%.
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It all started with the fact that we booked three rooms for three days. It was reported by phone that it is necessary to pay 50% of the amount for the reservation and another 50% upon check-in. We did so. Paid 50% of the amount, but on arrival at the reception said that we must pay another 50% of the balance and another plus 50%. There was no time to cook. We paid everything they wanted.
We settled for two hours. The queues are terrible. There are only two people at the reception. These people there were responsible for the settlement, for the rooms, for cleaning the rooms, for the money, someone was constantly calling them. In short, it was a pity for these administrators. There are about 30 people in line. Some are being evicted, others are being settled. Those who live constantly complain. Those have broken beds, others don't have towels, others don't have bathrobes, and so on. In short, 2 people are physically unable to serve hundreds of rooms and people. It was just awful.
Then we were finally given a number.
My brother has a broken bed in the room, the towel dryer does not work, the door to the balcony is taped. I have a bed in a very bad condition, the windows are taped. There are no handles for doors and windows (they took one from the maids). Hair drying does not work for parents. Air conditioning panels are additionally ordered at the reception. There are no TV remotes. Maid on one of three floors. One cleaner for about 120 rooms. These girls are poor. This is physically impossible for one person, and they are chased like horses in the field. All our comments were answered that they corrected, but did not correct.
In addition, the heating did not work, and therefore heated by air conditioning. There is no Wi-Fi. And bathrobes for men are very small. We asked for other robes, but we were told that it was good that there were some.
Regarding the condition of sauna pools. Less all good. Four with a minus. There are many points where you need to repair a little.
Other vacationers said that last year the water was warmer, and this year it is colder. On the first day we were faced with the lack of towels in the pool, because there were so many people.
About food. Everything is fine here. There was a lot of food. Choosing good ones.
I also really liked that there was live music every night. He played the piano and violin. Very nice.
Price: 2320 for two per day. In my opinion, the price with such excellent service is too high.
Conclusion: food, music is great. Swimming pool sauna level. The service and condition of the rooms is terrible.
I can't recommend this hotel.
We settled for two hours. The queues are terrible. There are only two people at the reception. These people there were responsible for the settlement, for the rooms, for cleaning the rooms, for the money, someone was constantly calling them. In short, it was a pity for these administrators. There are about 30 people in line. Some are being evicted, others are being settled. Those who live constantly complain. Those have broken beds, others don't have towels, others don't have bathrobes, and so on. In short, 2 people are physically unable to serve hundreds of rooms and people. It was just awful.
Then we were finally given a number.
My brother has a broken bed in the room, the towel dryer does not work, the door to the balcony is taped. I have a bed in a very bad condition, the windows are taped. There are no handles for doors and windows (they took one from the maids). Hair drying does not work for parents. Air conditioning panels are additionally ordered at the reception. There are no TV remotes. Maid on one of three floors. One cleaner for about 120 rooms. These girls are poor. This is physically impossible for one person, and they are chased like horses in the field. All our comments were answered that they corrected, but did not correct.
In addition, the heating did not work, and therefore heated by air conditioning. There is no Wi-Fi. And bathrobes for men are very small. We asked for other robes, but we were told that it was good that there were some.
Regarding the condition of sauna pools. Less all good. Four with a minus. There are many points where you need to repair a little.
Other vacationers said that last year the water was warmer, and this year it is colder. On the first day we were faced with the lack of towels in the pool, because there were so many people.
About food. Everything is fine here. There was a lot of food. Choosing good ones.
I also really liked that there was live music every night. He played the piano and violin. Very nice.
Price: 2320 for two per day. In my opinion, the price with such excellent service is too high.
Conclusion: food, music is great. Swimming pool sauna level. The service and condition of the rooms is terrible.
I can't recommend this hotel.
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• 15
At the reception, the girls Ivanka and Sofia are very polite, friendly, smiling, Nazar is responsible and punctual) The kitchen is excellent, the rooms are tasteful, we really liked it. prosperity to you)
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At the reception, the girls Ivanka and Sofia are very polite, friendly, smiling, Nazar is responsible and punctual) The kitchen is excellent, the rooms are tasteful, we really liked it. prosperity to you)
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