Bad service, you can't imagine a worse room

Written: 23 august 2015
Travel time: 3 — 13 august 2015
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 4.0
Food: 6.0
Amenities: 4.0
This is not a hotel - this is an ordinary ancient boarding house.
We arrived with friends in this wonderful hotel at night, after 00.00. While they were being decorated in a chic building with the pathos name Modern, everything suited us. This is where all the good things ended. We were placed in building 1. The room was just terrible. I've never seen such small twos. 11 squares and this is together with a hallway and a sandush. Yes, yes, it’s a srange, because you can’t call this room in another way. The toilet, sink and shower are in a meter by meter corner. Well, the shower is still loudly said - a watering can nailed to the wall and a drain hole right in the floor, protected by a toilet curtain. It was 30 degrees outside. There was no air conditioning in this room (thanks to the tour operator BG for this) We tried to open the window, but it wasn’t there. Because of the headboard, it opened only 5-10 cm. I had to move the beds so as not to die from the heat. The walls in the room are economically half painted. Oh yes, the window is also a work of art, with a picturesque herbarium between the panes.
Having looked at all this beauty, we were tired and hungry, left our things and went to look for where we could have a bite to eat. Wow, another adventure. It turns out that only a bar is open after 00.00, where only crackers and crackers are eaten. And no one cares that you are tired and want to eat, except for the guard who escorted us to the building. Here he is the only good man in the whole hotel. He didn't let us sleep hungry. The man made a fuss and ordered us food with delivery from Yalta. For which we are very grateful to him.

That's how the hostel welcomed us.
During our stay, we learned that our entire 3rd floor building had 3 fans and 2 kettles. We were lucky with the fans - they were free in the morning, but the kettle must be returned immediately after pouring into a cup.
The cost of living includes the use of a local pump room, but for this you need to get an old-style plastic debit card. Yes, yes, exactly the old model, because the new ones that they gave us for some reason do not work. I had to change. The process of collecting water is just a fairy tale. Of the 3 Krasnikovs, only 1 works. To draw a 1.5 liter bottle, you need to bring the card to the reader 20-25 times, because it dispenses 200 ml at a time, but this is only deducted from the 200 ml card, but in fact deed follows grams of 50 -70.
About food.
You can eat on site either in the canteen (buffet - 400 rubles / person) or in the restaurant. Moreover, you cannot come to the dining room just like that - you wanted to and came. You need to go and order it no later than 2 hours before the start of lunch, not in the dining room, where it would be logical to do this immediately after breakfast, but in the building where the registration took place. In general, if you want to eat - blow uphill.
The restaurant shows a lack of staff and the incompetence of the remaining. Here's how lucky. You can come and everything will be fine, or you can sit at a dirty table for 25 minutes and no one will approach you. And yes, they have a large menu. In fact, half are not available. Ingredients not specified.
Only we got used to this meager service and local customs, just a new surprise. We had a late flight and wanted to extend our stay in the room, to which we were given a rude refusal. Allegedly, these are our problems where we will be until five in the evening, all rooms are occupied or booked. Despite the fact that we were answered this way both at the reception and in the sales department, where, as it turned out, jokers who do not follow their words work.

To the sea, the bar, the beach and the pool, there are no complaints, they worked with a bang.
The conclusion of this review I think will be as follows. This pseudo-service, pseudo-number and their forced smiles are not worth the money.
But there is room to grow
Translated automatically from Russian. View original