Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
BREAKING HOLIDAY!!!
we chose the Belle Royale hotel and booked LUX rooms for children's autumn holidays 2017 back in September 2017.
2 families arrived in cars with children to rest, as they thought in a picturesque place and a friendly hotel. The road to the hotel after the track is CONTINUOUS PITCHES and KOLDOBINS, the place is clogged, there are no shops or stalls to buy sweets for children.
We were told at the time of booking that the hotel was undergoing partial renovations.
BUT they kept silent that this is a COMPLETE reconstruction after a FIRE !!!
The photos I posted show that construction materials, buckets, paints, boards, a lot of construction debris are scattered all over the territory... We were given the keys to the booked LUX rooms (!!! ) and immediately (without viewing the rooms) were asked to pay in full. Then they led us through the territory between the heaps of garbage to the rooms.
The SHOCK for us was that in one of the rooms it stank VERY STRONGLY of paint. To which, absolutely calmly and indifferently, the hotel administrator said "it's just that this morning they painted the walls in the room, we have repairs"...
SHOCK!! ! how can you sell tours to the hotel with active reconstruction !!!
we came with children to breathe fresh forest air, not construction paint, ride scooters and bicycles, and not step over heaps of building materials !!!
We were further informed that there were no more suites available and could only give our friends (2 parents and 2 children) a standard room. After our indignation, okay, 2 standard rooms on different floors of the back building...
ATTITUDE BOOR, arrogant!!!
we did not want to stay in this "hotel", we called the nearest hotel complex. Belle Royale demanded our money back! We were refunded the cash amount, which we paid an hour ago, BUT, according to the prepayment, we were assured of a refund on a working banking day within 14 days.
LIE!! ! after numerous calls to the hotel administration, after 30 days we were returned 50% of the amount paid, with the words "you received the keys to the room. "
output :
SPOKEN HOLIDAY, HORRIBLE HOTEL, BOOR STAFF and HOLDING THE ROOM KEYS COST 950 UAH !!!
I would not recommend anyone to come to this HORRIBLE place.
we chose the Belle Royale hotel and booked LUX rooms for children's autumn holidays 2017 back in September 2017.
2 families arrived in cars with children to rest, as they thought in a picturesque place and a friendly hotel. The road to the hotel after the track is CONTINUOUS PITCHES and KOLDOBINS, the place is clogged, there are no shops or stalls to buy sweets for children.
We were told at the time of booking that the hotel was undergoing partial renovations.
BUT they kept silent that this is a COMPLETE reconstruction after a FIRE !!!
The photos I posted show that construction materials, buckets, paints, boards, a lot of construction debris are scattered all over the territory... We were given the keys to the booked LUX rooms (!!! ) and immediately (without viewing the rooms) were asked to pay in full. Then they led us through the territory between the heaps of garbage to the rooms.
The SHOCK for us was that in one of the rooms it stank VERY STRONGLY of paint. To which, absolutely calmly and indifferently, the hotel administrator said "it's just that this morning they painted the walls in the room, we have repairs"...
SHOCK!! ! how can you sell tours to the hotel with active reconstruction !!!
we came with children to breathe fresh forest air, not construction paint, ride scooters and bicycles, and not step over heaps of building materials !!!
We were further informed that there were no more suites available and could only give our friends (2 parents and 2 children) a standard room. After our indignation, okay, 2 standard rooms on different floors of the back building...
ATTITUDE BOOR, arrogant!!!
we did not want to stay in this "hotel", we called the nearest hotel complex. Belle Royale demanded our money back! We were refunded the cash amount, which we paid an hour ago, BUT, according to the prepayment, we were assured of a refund on a working banking day within 14 days.
LIE!! ! after numerous calls to the hotel administration, after 30 days we were returned 50% of the amount paid, with the words "you received the keys to the room. "
output :
SPOKEN HOLIDAY, HORRIBLE HOTEL, BOOR STAFF and HOLDING THE ROOM KEYS COST 950 UAH !!!
I would not recommend anyone to come to this HORRIBLE place.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- I do NOT recommend the hotel
- They don't clean up! The rooms are dirty! Prices are too high
- Good hotel, but not ready to solve the problems that arose through their fault
- Magical place to relax! I don’t even know what could be better in the Carpathians
- Not matching the price and quality of service, not 4, but a maximum of 3 stars
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