I don't like to write things like this, but my visit to Grand Hyatt Dubai exceeded all the norms. And of course, I am obliged to convey all this to travelers so that they do not consider this hotel to stay. The main point was that the hotel forgot to congratulate me on my birthday (the first hotel in the world! And it has 5 stars).
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I don't like to write things like this, but my visit to Grand Hyatt Dubai exceeded all the norms. And of course, I am obliged to convey all this to travelers so that they do not consider this hotel to stay.
The main point was that the hotel forgot to congratulate me on my birthday (the first hotel in the world! And it has 5 stars).
What happened in the room: slippers and toothbrushes only upon request at the reception (What? Is it 3 stars or what? ) you feel like a beggar for your own money. There is no coffee machine. The towels are all worn out and hard, and it is clear that they have been used since the very construction of the hotel (it seems 19 years old), the air conditioner whistles at different speeds, the refrigerator does not cool. Usually in 5-star hotels branded cosmetics are exhibited. Here you will have to use a cheap replacement. There is no shoehorn, The closet in the dressing room is broken and the shelves are falling apart, My bathrobe once turned out to be stained, The scales do not work, the shelf in the bathroom is broken, the shower constantly breaks and does not hold. I had to buy a screwdriver and twist it myself every day to wash myself. It was embarrassing to talk about it every time at the reception.
Food: Of course, we understand that due to COVID-19 there are some restrictions in the form of glass partitions and the staff is forced to serve food individually. But. . . When you say that you need more of something and they stare at you, that you are kind of arrogant. . . Or when they put a burnt piece of chicken on you, and you ask to replace it with a normal one. . . They tell you 3 times that it is also a chicken. . . and in the end, those who are dissatisfied change this unfortunate piece for you... Of course, it's great that the waiters try to keep an eye on your table and promptly clean the dishes, but when you show a person with your whole appearance that you don’t want to talk... or ask 500 times if you need more juice... Dear, food at the hotel has turned into psychological masochistic trips... When you go and you understand in advance that they will get you there from all sides.
If you stay at a hotel for 1-3 days, then everything is fine with food, but on the 4th day the same assortment starts to get boring... And we lived there for 2 weeks! You can't even imagine how I hate all their food))) And yes! Very important! Well, a very small selection of food! Only exclusively what should be expected at a minimum for 5 stars and not a drop more! And, to be honest, it doesn't taste good. So… keep this moment in mind))) Before that, I lived in another hotel for 3 days and it was a completely different story.
Extras: I decided to take a healthy lifestyle vacation and go to fitness every day. Due to COVID-19 in the gym, which is in the same space as the pool, the doors are open and the gyms themselves are very humid and stuffy. Be careful! You can beat your heart! And how is that? There is no bottled water in the gym! To which I was told that I should take it from the room (Are you serious?! ) and when I decided to clarify, maybe somewhere there you can draw water into a bottle from the room, when it ended, I had to go to the men's locker room, where to go - a technical room, and there, in a dark room with a dubious order, there is a cooler and a couple of plastic cups on a dirty table (or bedside table... I don’t remember what they have there).
Of course, many thanks to the staff who are constantly trying to save the situation and help you in any moments, but it is at least strange that such moments take place and that there are so many of them...
And also . . We decided to eat by the pool... and I understand that 5 stars, food by the pool and all things))) But 2200 rubles for a salad in the form of a plate of chopped cabbage and 3 small shrimps... Are you serious? : )))))) Well, I have something to compare with))) This is even a mockery for hares)))
Special thanks for saving the situation to Asis at the reception and Hasan and Cristy in the restaurant! They really go out of their way to make life easier for guests at this hotel.
It is a pity that such a previously beautiful hotel (I lived in it 18 years ago and watched a completely different story, filled with the ideal and spirit of modern and perfect Dubai)... So it bends and turned into a real 3 stars, but in a big beautiful house.
The main point was that the hotel forgot to congratulate me on my birthday (the first hotel in the world! And it has 5 stars).
What happened in the room: slippers and toothbrushes only upon request at the reception (What? Is it 3 stars or what? ) you feel like a beggar for your own money. There is no coffee machine. The towels are all worn out and hard, and it is clear that they have been used since the very construction of the hotel (it seems 19 years old), the air conditioner whistles at different speeds, the refrigerator does not cool. Usually in 5-star hotels branded cosmetics are exhibited. Here you will have to use a cheap replacement. There is no shoehorn, The closet in the dressing room is broken and the shelves are falling apart, My bathrobe once turned out to be stained, The scales do not work, the shelf in the bathroom is broken, the shower constantly breaks and does not hold. I had to buy a screwdriver and twist it myself every day to wash myself. It was embarrassing to talk about it every time at the reception.
Food: Of course, we understand that due to COVID-19 there are some restrictions in the form of glass partitions and the staff is forced to serve food individually. But. . . When you say that you need more of something and they stare at you, that you are kind of arrogant. . . Or when they put a burnt piece of chicken on you, and you ask to replace it with a normal one. . . They tell you 3 times that it is also a chicken. . . and in the end, those who are dissatisfied change this unfortunate piece for you... Of course, it's great that the waiters try to keep an eye on your table and promptly clean the dishes, but when you show a person with your whole appearance that you don’t want to talk... or ask 500 times if you need more juice... Dear, food at the hotel has turned into psychological masochistic trips... When you go and you understand in advance that they will get you there from all sides.
If you stay at a hotel for 1-3 days, then everything is fine with food, but on the 4th day the same assortment starts to get boring... And we lived there for 2 weeks! You can't even imagine how I hate all their food))) And yes! Very important! Well, a very small selection of food! Only exclusively what should be expected at a minimum for 5 stars and not a drop more! And, to be honest, it doesn't taste good. So… keep this moment in mind))) Before that, I lived in another hotel for 3 days and it was a completely different story.
Extras: I decided to take a healthy lifestyle vacation and go to fitness every day. Due to COVID-19 in the gym, which is in the same space as the pool, the doors are open and the gyms themselves are very humid and stuffy. Be careful! You can beat your heart! And how is that? There is no bottled water in the gym! To which I was told that I should take it from the room (Are you serious?! ) and when I decided to clarify, maybe somewhere there you can draw water into a bottle from the room, when it ended, I had to go to the men's locker room, where to go - a technical room, and there, in a dark room with a dubious order, there is a cooler and a couple of plastic cups on a dirty table (or bedside table... I don’t remember what they have there).
Of course, many thanks to the staff who are constantly trying to save the situation and help you in any moments, but it is at least strange that such moments take place and that there are so many of them...
And also . . We decided to eat by the pool... and I understand that 5 stars, food by the pool and all things))) But 2200 rubles for a salad in the form of a plate of chopped cabbage and 3 small shrimps... Are you serious? : )))))) Well, I have something to compare with))) This is even a mockery for hares)))
Special thanks for saving the situation to Asis at the reception and Hasan and Cristy in the restaurant! They really go out of their way to make life easier for guests at this hotel.
It is a pity that such a previously beautiful hotel (I lived in it 18 years ago and watched a completely different story, filled with the ideal and spirit of modern and perfect Dubai)... So it bends and turned into a real 3 stars, but in a big beautiful house.
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This is the only hotel located in the center of Dubai, which has its own territory. This hotel has a large pool area. The pools are also heated. And the big pool has a section for kids and also has a separate pool for toddlers. There are slides. Very beautiful territory, inside the hotel (there are such tropics), behind the hotel (there are fountains).
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This is the only hotel located in the center of Dubai, which has its own territory. This hotel has a large pool area. The pools are also heated. And the big pool has a section for kids and also has a separate pool for toddlers. There are slides. Very beautiful territory, inside the hotel (there are such tropics), behind the hotel (there are fountains). Well, it's an awesome area. But the truth is, everything is very expensive. There are few Russians here, which is very good. The Internet in the hotel was, not to say that it was excellent, but it was quite enough.
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If you are looking for a hotel to relax, feel free to advise Grand Hyatt 5*. The hotel is fully consistent with its stars, at a very affordable price. The rooms delight with excellent repair, comfort and beautiful views of the city. The food didn't disappoint either. The buffet was just bursting with an abundance of dishes.
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If you are looking for a hotel to relax, feel free to advise Grand Hyatt 5*. The hotel is fully consistent with its stars, at a very affordable price. The rooms delight with excellent repair, comfort and beautiful views of the city. The food didn't disappoint either. The buffet was just bursting with an abundance of dishes. The hotel has an excellent refrigerated pool, sunbeds, umbrellas, towels and pillows are already at the ready for all guests. Such attention is very nice, well done.
Review from — vOtpusk.ru
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First impression. A huge hotel complex, inside it resembled a VIP terminal at the airport or a paid waiting room at the station: a large lobby area is zoned for recreation areas, restaurants, a winter garden, the design was once expensive, like gold, but now it has lost its relevance and looks out of date.
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First impression. A huge hotel complex, inside it resembled a VIP terminal at the airport or a paid waiting room at the station: a large lobby area is zoned for recreation areas, restaurants, a winter garden, the design was once expensive, like gold, but now it has lost its relevance and looks out of date.
Standard number. Very spacious (compared to other hotels), panoramic windows, no balcony, windows do not open. The room has a standard set for a 5-star hotel: bathrobes, slippers, iron, ironing board, shampoo / gel, apples, water, tea, coffee.
Territory. It boasts its park area with lawns, trees, slides, pools (which is rare for a strict city hotel).
wifi. Free in rooms and throughout the territory.
Nutrition. The hotel has several restaurants and bars mostly inside the main building. The dinner buffet had a choice: cherry tomatoes, arugula, king prawns, salmon, lamb, 2 types of ocean view, taki-maki-yaki (a selection of Japanese dishes), papaya, strawberries, pineapples (compared to other 5 star hotels, this is had the largest selection of food).
Location. Transfer to the city beach free of charge according to the schedule. The nearest metro station is 10-15 minutes walk. Taxi to Dubai Mall 30-40 dirhams ($10-12).
Standard number. Very spacious (compared to other hotels), panoramic windows, no balcony, windows do not open. The room has a standard set for a 5-star hotel: bathrobes, slippers, iron, ironing board, shampoo / gel, apples, water, tea, coffee.
Territory. It boasts its park area with lawns, trees, slides, pools (which is rare for a strict city hotel).
wifi. Free in rooms and throughout the territory.
Nutrition. The hotel has several restaurants and bars mostly inside the main building. The dinner buffet had a choice: cherry tomatoes, arugula, king prawns, salmon, lamb, 2 types of ocean view, taki-maki-yaki (a selection of Japanese dishes), papaya, strawberries, pineapples (compared to other 5 star hotels, this is had the largest selection of food).
Location. Transfer to the city beach free of charge according to the schedule. The nearest metro station is 10-15 minutes walk. Taxi to Dubai Mall 30-40 dirhams ($10-12).
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Was in this hotel in August during a study tour for employees of travel agencies. The hotel is chic. Tall multi-storey building with beautiful grounds. There are several pools here: one outdoors, another indoor, tennis court, even golf courses!!! You can safely go here with children. They will have fun here.
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Was in this hotel in August during a study tour for employees of travel agencies.
The hotel is chic. Tall multi-storey building with beautiful grounds.
There are several pools here: one outdoors, another indoor, tennis court, even golf courses!!!
You can safely go here with children. They will have fun here. After all, there are already 2 children's pools (heated), water slides, a children's mini-club, there is also a playground. Why not a children's paradise!
Internet here is paid.
Alas!
The rooms are very very very large with a beautiful view that will take your breath away in Dubai. How did we not live on the ground floor!
I would recommend this hotel more for tourists traveling to the UAE for business purposes. Well, perhaps for families with children.
The hotel is chic. Tall multi-storey building with beautiful grounds.
There are several pools here: one outdoors, another indoor, tennis court, even golf courses!!!
You can safely go here with children. They will have fun here. After all, there are already 2 children's pools (heated), water slides, a children's mini-club, there is also a playground. Why not a children's paradise!
Internet here is paid.
Alas!
The rooms are very very very large with a beautiful view that will take your breath away in Dubai. How did we not live on the ground floor!
I would recommend this hotel more for tourists traveling to the UAE for business purposes. Well, perhaps for families with children.
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I rested with my son (11 years old) from March 24-31.2012. We were in Dubai for the first time. There are many impressions and all positive. To begin with, I have never regretted that I chose Grand Hyatt Dubai. Picked up for a child, for a family holiday you can’t imagine better. At the beginning of the review, I want to thank the hotel staff, first of all, a HUGE THANK YOU to Eray from the reception.
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I rested with my son (11 years old) from March 24-31.2012. We were in Dubai for the first time. There are many impressions and all positive. To begin with, I have never regretted that I chose Grand Hyatt Dubai. Picked up for a child, for a family holiday you can’t imagine better. At the beginning of the review, I want to thank the hotel staff, first of all, a HUGE THANK YOU to Eray from the reception. Thanks buddy. Helped with the check-in and everyday assisted with any issues. At the reception after three o'clock in the afternoon there is a Russian-speaking staff. Lyudmila and Katerina also helped whenever possible. The hotel is just fantastic, not every such level in Dubai can be a competitor. Put five points everywhere. According to the service: the room was cleaned twice a day, the bathroom has a separate cabin, a washbasin covered with marble slabs for two people, soap, shampoo, bathrobes and towels - everything changed and was added every day. Fruit and water were also brought to the room every day. About the hotel: starting from the hall, you find yourself in a fairy tale, I can say this with confidence because I have never been in the same five before. Inside is a small botanical garden. . There is a fitness complex, a separate room with treadmills and another room with weight machines. The equipment is new modern. There is also a spa center, but I didn’t have a chance to go there because children under 16 years old are not allowed to enter, and I didn’t want to go without a child. On the territory: everything is chic, especially since this is a city hotel. Cleanliness is perfect, everything is thought out to the smallest detail. There is even a pool for little peanuts - it is very shallow and specially covered from the sun. The rest of the pools with a depth of half a meter to two meters. There have never been any problems with sunbeds, they are covered with clean terry towels and, if desired, put a large umbrella. I really liked the service near the pool, when they give small terry towels, which are soaked in ice water with mint flavor. In the heat, it's such a buzz that you can't imagine better. Food: All excellent. Starting from fish and ending with dessert (watermelons, melons, etc. ) I laughed a lot when I recalled previous nutrition reviews there. They wrote that everything is monotonous or not very. Well, if you are friends at home EVERY DAY for breakfast, eat two types of fish, several types of meat, fried mushrooms and sausages here, then drink FIVE types of juices and arrange a dessert of ELEVEN baking dishes (cakes, muffins, pies), and after that another and fruit, I think that you will not please anywhere. I repeat once again, to this day only pleasant memories from the rest in the first place in this hotel and Dubai itself. Keep it up!! ! I apologize in advance for not writing about everything. If you have any questions, write, I will be happy to answer. Sergei.
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Without words, everything is cool! Even the heat and strife with your loved one did not prevent you from enjoying Dubai!
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Without words, everything is cool! Even the heat and strife with your loved one did not prevent you from enjoying Dubai!
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Dubai is beautiful in itself! A fairy tale of the East! We spent some time in "Grand Hyatt Dubai" like 5 *, but sunbathing near the outdoor pool is impossible - the flies just ate !!!! ! Does the hotel management not care about this? Can you send them sticky fly tape?
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Dubai is beautiful in itself! A fairy tale of the East! We spent some time in "Grand Hyatt Dubai" like 5 *, but sunbathing near the outdoor pool is impossible - the flies just ate !!!! ! Does the hotel management not care about this? Can you send them sticky fly tape?
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We were at the hotel for New Year's Eve. I can say that the hotel is not bad for a winter holiday or for those who travel to Dubai for work, because. somehow it's not solid to go from a five-star hotel to the city beach, and the pools there are not even bad. The hotel is located in the city center and therefore it does not take very long to get to almost any shopping center.
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We were at the hotel for New Year's Eve. I can say that the hotel is not bad for a winter holiday or for those who travel to Dubai for work, because. somehow it's not solid to go from a five-star hotel to the city beach, and the pools there are not even bad. The hotel is located in the city center and therefore it does not take very long to get to almost any shopping center. As for the service, in principle it is at the level, but when we were Russian-speaking, there was only one boy, and then he always had no time, because. he was busy with the New Year. Regarding this celebration, the guys worked with a bang. In half a day, the hotel lobby was transformed into a luxurious nightclub. Everything at breakfast was pretty tasty. Rooms are spacious and comfortable, though you've actually seen better ones at Taj and Mina A Salam. The rooms have a wire for the Internet, but it is paid here and costs a pretty penny, if I'm not mistaken 1 minute - 1 dirham. But in general, they were satisfied with the rest.
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