Sofitel Dubai The Palm Resort & Spa 5*– Reviews

UAEDubai
3
Rating 6.010
based on
3 reviews
6.0 Rooms
6.3 Service
6.0 Cleanliness
6.0 Food
6.0 Amenities
Luxury hotel in Polynesian style, opened July 1, 2013. Located in the eastern part of the Palm Jumeirah. The hotel is suitable for a respectable family holiday, including those with children.More →
аватар agent_borabora
First impression. Several buildings distributed throughout the territory. Simple design, eco-style, phytowalls, stone, wood in the interior. Private, stylish, discreet, modern, comfortable. Rooms. There are apartments as a modern hi-tech apartment with the most modern appliances, refrigerator, stove, oven, washing machine. … More ▾ First impression. Several buildings distributed throughout the territory. Simple design, eco-style, phytowalls, stone, wood in the interior. Private, stylish, discreet, modern, comfortable.
Rooms. There are apartments as a modern hi-tech apartment with the most modern appliances, refrigerator, stove, oven, washing machine. The view is only available from 3rd floor and above.
Children's area with special shallow sand pools,
There is a mini market on site.
Beach. Impeccable in cleanliness and view towards Palma.
Nutrition. On the territory of 6 restaurants and 4 bars. The only hotel that allows you to dine in one of the restaurants right in swimsuits. Dinner can be changed to lunch.
The most delicious for lunch was: calambert, brie, dor blue, fish, squid, spinach, grapes.
For club rooms there is a free lounge: alcohol, snacks, laundry - free of charge.
Transfer: to Atlantis - free of charge.
in the Mall of Emirates, Dubai Mall - free of charge.
Deposit: AED 500 (approximately $135) per night per room.
Ideal for those who do not care about a shiny finish in the interior, who appreciate quality, convenience and simple eco-style.
аватар diligen
 •  traveled 10 years ago
Rating 8.0
the hotel is located on Palma, the opening took place on November 14.2013, but the hotel has been operating since July 2013. Very large and green area. Modern rooms. Wi-Fi is free, there is a kids club. Seven outdoor and 6 indoor pools. Half board meals can be changed for tomorrow, lunch or breakfast, dinner. … More ▾ the hotel is located on Palma, the opening took place on November 14.2013, but the hotel has been operating since July 2013. Very large and green area. Modern rooms. Wi-Fi is free, there is a kids club. Seven outdoor and 6 indoor pools. Half board meals can be changed for tomorrow, lunch or breakfast, dinner. Free transfer to all shops three times a day. The hotel has a deposit of 300 to 500 dirhams per day room. Convenient for writing off paid services that tourists use during their stay. In the lobby of the hotel there is a stump made of fresh flowers, which stretches for tens of meters. Very beautiful. The hotel made the most pleasant impression on us. Everyone can rest here.
пно длинной десятки метров из живых цветов в холле гостиницы вид из номера территория отеля территория отеля
аватар suvorov9
 •  traveled 11 years ago
Rating 2.0
Completely ruined holiday, if you can call it a holiday. I'll tell you in order. Arrived in Dubai late at night with a child. 40 minutes waiting for a group transfer to the hotel. It turns out they were waiting for the Russians from our own flight, who apparently celebrated the arrival in duty free. After I started swearing at Teztour and the guide, specifically, who stole us at the airport, he managed to send us to the hotel. … More ▾ Completely ruined holiday, if you can call it a holiday.

I'll tell you in order.

Arrived in Dubai late at night with a child. 40 minutes waiting for a group transfer to the hotel. It turns out they were waiting for the Russians from our own flight, who apparently celebrated the arrival in duty free. After I started swearing at Teztour and the guide, specifically, who stole us at the airport, he managed to send us to the hotel.

In the yawning shimmer of the Dubai skyscrapers that we saw on the way to the palm tree, I drove away the thought "are we done right that we saved $ 1200 by choosing Sofitel, and not Atlantis on the palm tree? ". Turns out we made a big mistake.

They met us without champagne and traditional sweets, as is the case in hotels of this level, but with unpleasant surprises...

The girl at the reception once again confirmed that there is Internet in the Deluxe Palm View room we booked.
Imagine my surprise when I discovered that the Internet simply does not connect on any of our 4 gadgets. After I started explaining to the Pakistani who brought us to the room that we paid crazy money for a tour with a room with internet (180 thousand rubles for 7 nights), he called an engineer. An engineer came and could do nothing. I gave an ultimatum, I need the Internet right now, otherwise your Pakistani mugs will not work here. The engineer left, ostensibly to contact someone who can solve this problem, but he did not fulfill his promise to return. Well, okay, the Internet appeared by itself. It turns out that their Wi-Fi routers need time to automatically reconfigure the IP of our devices to local ones.

I thought I would finally rest the next day, but it was not there. Leaving the building in the morning, I simply could not orient myself and went in the opposite direction from the main building.
I wandered around the territory for about 20 minutes until I came across a map of the hotel. After such wanderings in the heat, the child who was with me just threw a tantrum. The hysteria continued in the restaurant, raising not only the staff, but also other vacationers. By the way, we hardly found a free table and it was not cleaned and there were no appliances. After we put the food on the plates, another unpleasant surprise awaited us, drinks in the restaurant were paid, despite our paid half board type of food. And the prices for 3 glasses of juice, I will say, are not frail 100 dirhams (900 rubles).

Of course, we read reviews about the hotel, which said that there are a lot of sour and spicy dishes. It turned out even worse, our child of all the variety, ate only fruit. Saved by instant oatmeal, which we prudently bought in St. Petersburg. Of course, you are interested in the question about a la carte restaurants.
We booked dinner at one of them, the Steakhouse is called. It must be great to spend 2 hours at dinner, waiting for the waiters to bring it all, but not for us. The child obviously did not like being in one place. Our backbiter, who is 3.5 years old, put on his pants and, as befits in such cases, threw a tantrum. The actions of the waiters, who allegedly tried to flirt with the child, looked more like extorting tips from us than a manifestation of the goodwill and high standards of the Sofitel hotel chain.

By the way, dinner cost us, mind you, 8100 rubles! ! ! And this despite the fact that we did not wait for dessert.

Well, okay, well, I’m all about the sad, I’ll tell you about the number. This is the strength of the hotel - they said, modern style - they repeated. It's hard not to agree, it's a style! French Polynesia is called. But where there is too much design, there is a shortage of comfort.
So in our room, stylish tiles were a source of endless dirt that crawled out of all the cracks, and which could be clearly seen on the corners in the form of stains. Asceticism and luxury - everything is mixed in the deluxe room style dance. in the room there are already 2 LCD TVs and satellite TV, but there is not a single Russian channel. What for, you need it - you say - you came there to watch TV or relax! And you will be absolutely right. But the poor child had to watch cartoons from the iPad. There is a Bosf audio system, who knows what a cool sound oozes out of it, delivering an ear orgasm to the listener. We just couldn't enjoy the sound to the fullest. When you turn on the light in the toilet, one of the speakers whiled away, and it looks like everything will flash and a piece of French Polynesia in distant Dubai will light up with a blue flame. To avoid this, we informed the hotel employee.
Tom, either did not have enough English proficiency to understand my request, or simply forgot. In general, no one fixed the short column for us. So we went to the toilet without light. After the toilet, they washed their hands by turning on the tap, from which water flowed, the temperature of which was slightly lower than the temperature of the lava. Of course, there is no temperature control on the mixer, otherwise it is no longer a style. Saved the second mixer, in which everything is set up as it should. A few words about sockets: they are local here (3 plugs), and a 3-plug socket from a MacBook (USA) is not suitable. Saved by a multi-socket in the center of the living room. This place has 1 outlet of each type: US socket, USB, Euro socket. This is how all our gadgets were charged at night. As a result, in the morning it turns out that we won’t have a camera on the tour, because there simply wasn’t enough space in the sockets for it. Speaking of excursions. Do not buy excursions from a tour operator, they are 1.5-2 times more expensive than in the city.
And the representative of the same Teztour, who holds a mandatory meeting with every tourist from Russia, can only sell these excursions, she (the representative) knows little about the hotel.

Swimming pool. He really is and not alone. But the largest central pool is so small that sometimes you start to wonder where you are: in a St. Petersburg sauna or in a luxury hotel. There is nothing to say about the bay, which is more like a backwater. It’s just that no one swims there: it’s dirty and jellyfish swim.

Sofitel on his website speaks about the care for each guest, which is expressed in the smallest details. Indeed, everything is so. They decided to mock the guests in the smallest detail and with great cynicism by drawing a monstrous plan of the hotel territory and turning these ideas into reality. There is not a single straight path here, winding paths are everywhere.
Sometimes, to get to the neighboring building, you need to make a circle of 100 meters in the heat. Useful for the figure - you say, and you will be right. Walking in circles with a child in your arms is cooler than any fitness. By the way, the stroller for the child had to be taken from home, the hotel does not provide them. There is an option to ride around the territory on minigolf machines, only in 90% of cases these machines are not available and you have to go through these 300-400 meters along the scorched, but stylish desert yourself. Near one of the buildings not far from the central pool, exactly in a straight line to our building, the gate is closed, and around the fence and the inscription "private". Looks like there is a supervip room on the ground floor with a hotel pool and its own private area. Because of this, you have to make a typical circle, bypassing the stupidity of the hotel. Sofitel, mock me, mock me completely!

Entertainment. What entertainment? And, you are talking about these 2 pipes, which are nominally called a water park.
It would be better not to do them at all, what a disgrace?

I've been here 3 nights out of 7 and have already experienced the full power of the advantages of this hotel. Come and you, Sofitel needs your money, and they can rip it off, in an oriental way, on a grand scale!
Разводы грязи на стояке Грязь от плитки на мусорном ведре


avatar Ibeher
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Роскошный отель в полинезийском стиле, открыт 1 июля 2013 года. Расположен в восточной части острова Пальм-Джумейра. Отель подходит для респектабельного семейного отдыха, в том числе с детьми.

Location Отель располагается на искуственном насыпном острове Палм Джумейра. Расстояние от аэропорта г. Дубай составляет 38 км (35 минут езды). Расстояние от аэропорта Аль Мактум — 47 км. Основные достопримечательности — Дубай Молл и Бурж Халифа находятся в 28 км от отеля. Торговый центр Mall of The Emirates в 17 км.
Description of the beach Протяжённость пляжа — 500 м. Бар на пляже: платно. Пляжные полотенца: бесплатно.
  • 1st line
  • private beach
  • sand beach
  • sun loungers  FREE 
  • umbrellas  FREE 
  • beach towels
In a hotel

Круглосуточная стойка регистрации, экскурсионное бюро, услуги консьержа, комната для хранения багажа, факс/ксерокопирование (платно), услуги по глажке одежды (платно), room service: круглосуточно (платно), интернет-кафе (платно), 4 конференц-зала (с оборудованием, на 800 чел.), 1 банкетный зал, магазины, 5 баров, 6 ресторанов — ресторан Manava (завтрак, обед и ужин – шведский стол, можно менять ужин на обед, есть диетическое, безглютеновое и вегетарианское меню), 5 ресторанов a la carte (платно, по резервации: The World Eatery (американская и итальянская кухня), Moana (морепродукты), Porterhouse (гриль и стейки), Hong Loong (китайская кухня), Maui (ресторан на пляже), 7 бассейнов — 6 открытых, 1 крытый в (в SPA-центре, платно), у бассейна полотенца: бесплатно, автобус до торговых центров бесплатно (Dubai Mall, Mall fo Emirates — 4 раза в день).

  • restaurant
  • A la carte restaurant
  • cafe/bar
  • open pool
  • conference hall/banquet hall
  • business center
  • parking  FREE 
  • car rental
  • safe
  • free wi-fi
  • elevator
  • laundry
  • hairdresser/beauty salon
  • doctor
  • facilities for people with disabilities
  • non-smoking rooms
  • currency exchange
  • ATM
  • payment by payment cards
For kids Детский клуб (4–12 лет, с 10:00 до 19:00), 3 открытых детских бассейна, 2 водные горки, детское питание, детский горшок.
  • children's swimming pool
  • playground
  • kids club
  • children's menu in the restaurant
  • children's chairs in the restaurant
  • cot  FREE 
Entertainment and sports Библиотека, массаж платно, мини-гольф платно, теннисный корт бесплатно (с освещением), прокат теннисных ракеток и мячей платно, уроки тенниса платно, баскетбол бесплатно, пляжный футбол бесплатно, дартс платно, водные виды спорта платно.
  • water park and slides
  • tennis court  FREE 
  • volleyball  FREE 
  • basketball playground
  • water activities
  • disco club
  • organization of excursions
  • celebration organization service
Description of rooms

В отеле 361 номер и 182 апартамента. Состоит из главного 6-этажного здания, четырех 2-этажных вилл и трех 7-этажных корпусов.

In the rooms

Ванная комната, халаты и тапочки (бесплатно), фен, косметические принадлежности, индивидуальный кондиционер, спутниковое телевидение, Sound system и станция Ipod dock, телефон, мини-бар платно (бутилированная вода — бесплатно), утюг и гладильная доска (по запросу, бесплатно), набор для приготовления чая и кофе (бесплатно), мини-кухня (в апартаментах), кабельный интернет, Wi-Fi (бесплатно), сейф (бесплатно). Уборка номера: ежедневно, смена белья: ежедневно, room service: круглосуточно (платно).

  • bath / shower
  • hair dryer (not in all rooms)
  • slippers and bathrobe (not in all rooms)
  • safe (not in all rooms)
  • air conditioner
  • cable/satellite TV
  • plasma tv
  • phone (not in all rooms)
  • internet wi-fi (not in all rooms)
  • cable internet (not in all rooms)
  • kitchen / kitchenette (not in all rooms)
  • tea/coffee maker
  • wake-up service (not in all rooms)
  • balcony/terrace (not in all rooms)
The address The Palm Jumeirah, East Crescent Road, Пальма Джумейра, Дубай The Palm Jumeirah, East Crescent Road, 55558 Dubai, UAE
Phones: Tel: +971 44 55 66 77 Fax: +971 44 55 66 70
FAQ
Какой пляж у отеля?
Отель располагается на 1-й пляжной линии. У отеля собственный песчаный пляж. Пляжные полотенца в отеле (бесплатно).
Какие развлечения есть в отеле?
Вы можете прекрасно провести время за игрой в баскетбол. В отеле есть аквапарк или горки, водные развлечения. Танцы-шманцы до утра или как позволит администрация отеля, вот что Вас ждет в Диско-клубе. В отеле присутствует организация экскурсий, упрощает выбор и дает советы специалист по туризму. Служба организации торжеств поможет изысканно отпраздновать годовщину свадьбы, день рождение или любой другой праздник.
Какие возможности для детей есть в отеле?
Отель располагает детским бассейном с небольшой глубиной, детской площадкой с горкой и качелями. Чтобы взрослые могли отдохнуть, детей каждый день развлекает детский клуб. В ресторане есть отдельное детское меню или зона с детским питанием. Детские стульчики для кормления Ваших малышей всегда под рукой.