Отвратительный сервис Disgusting service

I chose the hotel based on reviews, through a travel agency, the operator JoinUp! .

There are a lot of emotions and mostly negative, but I will try to objectively state all the pros and cons:

+ At the airport they meet, quickly deliver.
+ The hotel is not killed, the rooms are good, the territory is well-groomed and clean.
+ If you check in early, they immediately send you breakfast, but don’t let you in until you pay extra
+ there are really a lot of pools and slides, but mainly for children 5+, slides for adults and 10+ will be no more than 12.
+ good wifi in the lobby and since the room was on the second floor above the reception - it was also in the room : )
After a €2 tip, the housekeeping guy cleaned every day (although I suspect the towels weren't changed, just folded) and put in 5-6 bottles of water every day.
+ very beautiful sea, especially in the morning. there are a couple of small corrals, in the mornings - the fish swim.


- From the start, the boorish and familiar attitude of the JoinUp employees! .
- Reception staff is the most disgusting and negative experience in my life. They don't even raise their heads from the computer, they don't smile, an arrogant tone. They react to you only if you speak English and there is metal in your voice, and determination in your eyes.
- Breakfast is just disgusting - paper ham, plastic cheese, stale, darkened lettuce, half-baked pancakes.
- they came up with a system that you can only take an iron in the morning from 8 to 10 for 30 minutes, but in general use paid services. But after only 3 hours of constant reminders and mentions by the hotel manager, the iron was conquered : )
- the hotel is not near the sea - 15 minutes walk, there is a shuttle. Chaise lounges, mattresses and a bar in a nightmarish condition - dirt and unsanitary conditions.
- despite the fact that lunches and dinners are better, the food is cheap - french fries, a couple more types of potatoes, pasta (namely mcaroni, not pasta ... ), pizza ...
- hygiene and sanitation...
Especially in the so-called beach bars.
- disgusting, rude attitude of the staff
- impudent and unpleasant hotel guide Mohammed Ali.
Seafood lunch - a couple of last year's stale shrimp and undercooked chicken and rice.

In general, I won’t go even for the sake of the sea ...Well, or go to an expensive Ultra All Inclusive hotel, if this helps in some way.