Два не приятных момента было. Хотелось бы поделиться There were two bad moments. I would like to share

We arrived in the evening, and we were settled in a room for one night until 13.00 the next day. After we were settled in our rooms until the end of the vacation. There was a headache. Well, it’s like they went through the check-in procedure twice, and by the way, they didn’t help with things the second time, but there were a lot of them, plus there was a stroller... I had to collect and disassemble things several times, with a 1.7-year-old baby, it’s very inconvenient. 4 more people flew with us, our family. Their situation was the same. This is the first not pleasant moment. About the second later) The food is good, they were not hungry, and even for a child there was: milk porridge in the morning, mashed potatoes, stewed vegetables, soups, pasta, rice, baked meat and fish, buns. Baking at the highest level! ) The pizza was delicious and was every evening. The coffee in the coffee shop is very tasty! And the hookah is terrible, yes, cheap, but it doesn’t even pull and stretch for $ 2) There was always enough. The room was cleaned every day. Checked with tips and without. For $ 1 they twisted flowers from a towel, that's the whole difference) the sea, the pools are all good. Transfer to the sea with air conditioning, every 30 minutes free of charge. children's pools are 30.40, 50 cm. Very pleased) the slides were super fun for the whole family) In general, everything is fine, BUT... when we left, we came to the reception in advance and informed about the departure, and for ourselves we also found out in detail what time transfer will be. Check out was at 3.00 at night. We were told you can eat at the restaurant. We arrived and there was not even hot water for tea. There was practically nothing to eat either. There was no staff... in short, we didn’t eat or drink... and the most unpleasant thing is that they didn’t even collect dry food for us, takewei....???? on the way to the airport, our bus collected people from all hotels and EVERYTHING They were with dry rations! VERY SORRY... the very fact that the hotel did not bother. WE ARE WITH A LITTLE CHILD. the conclusion is that the receptionists don’t give a damn about their guests !! ! and by the way, we had to grow a crib and really insist that they bring it to us! and remind them to go to them...
reception is very bad. . .