Good hotel, terrible administration, everyone is waiting for a tip at every turn

Written: 29 december 2020
Travel time: 20 — 26 december 2020
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 4.0
Cleanliness: 5.0
Food: 5.0
Amenities: 4.0
If you are looking for a place to relax with young children, this hotel is perfect for you. I do not advise everyone else to come here.

Of the announced 5 heated pools, there were only 2 - one for children, one for general. Common - a small pool with artificial waves, in which all a bunch of children and adults.

If you stay in room 3130 and beyond, you can safely ask for a change of room. They are located in the far building, the view from the window overlooks the neighboring buildings (such as garages or warehouses) and the beds there are so creaking that it is almost impossible to sleep at night.


The administration at the reception does not provide any information, and if you ask something, they answer in a tone as if you are obliged to know everything. Upon arrival at the hotel at 7 am told to come at 12, we will be given the keys to the room, on request to provide a schedule of buses to the beach, replied that you know everything when you stay in the room (spoiler - said nothing after check-in).
When we approached after 12, we were told in boorish form, they say come after 14:00, which is not clear.

We were accommodated in room 3231, along with the animators, the general description of these rooms is written above. Immediately at the settlement they saw that the door of the safe was open, but the lock was unscrewed so that the door could not be closed, so the position of the lock can not be changed. Called the reception, sent a man who came scrolled the lock with his key and everything was ok. And all would be nothing, but he just suddenly began to ask for a tip for fixing what should be working anyway. I suspect that they are so special in the hope of free tips.

Room cleaning is good, with floor cleaning. But if you do not leave a tip, they then come, ask if everything is fine and stand waiting at the door until you give something.

Broken dishes are about 25% of the total, so be careful, because the glasses come across with large chips and can be easily cut.
The declared coral reef is not here and close, just a sandy beach and immediately sunk into the water, surrounded by buoys. That is, the beach is no different from our Black Sea.
Unfortunately, our people are gradually making this beach even worse, spitting seed shells right on the sand, climbing into the sea with plastic cups and feeding fish leftovers from chicken, throwing bones into the sea.

Overall impressions are mixed, like cool rooms, with good repair and cool hotel area, very nice and well-groomed. But on the other hand, the administration is rude and insolent staff. They never climbed into the heated pools, through which this hotel was chosen, as they did not want to stand on each other's heads. We came to the conclusion that even in Labranda Tower Bay, where there is less entertainment and not so cool rooms, everything is compensated by the friendly staff and friendly administration. Therefore, we are unlikely to return to this hotel someday.
Translated automatically from Ukrainian. View original