Disgusting policy of the hotel and tour operator Pegasus

Written: 22 february 2009
Travel time: 5 — 16 february 2009
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 6.0
Food: 6.0
Amenities: 8.0
Were in the hotel from 5 to 16 February 2009. People of fine mental organization with weak nerves simply cannot go to the hotel.

SETTLEMENT. In a word, terrible. We were brought to the hotel around 9pm. There were 5 of us in total. Naturally, we wanted to quickly settle in, take a shower and have dinner. But it was not there. As usual, we filled out the questionnaire, after 5 minutes we received the keys to the rooms (5004.5005, 5006). We left the reception, loaded us with our things into a car for four people (the driver was still sitting there : ))) and took us somewhere very far from the sea. The driver tried to communicate with us along the way...However, due to his intellect, apart from "Natasha from Russia" and "I dont like Russians", we heard nothing. Good meeting! I did not remain silent and told him in English everything that I think about his 3rd grade education. We drove for 5-7 minutes (this is at a rather high speed) over some potholes, even the suitcases, somehow loaded mixed with people, flew into the bushes (!!!

) We stopped, turned around, picked it up, shook it off ...In general, it was fun : ) We arrived at the farthest building, past which a 30 cm high curb stretched, and iron bars stuck into it, further 200 m and the runway. To the driver's question "Is it 800 meters from the sea? " We proudly received the answer: "No, it's 1300". No comments. One couple checked in, but the three of us did not even get out of the car and drove back to the reception with the driver.
Arriving there, they politely asked for rooms on the first line, which were paid for. In response, they received: “This is all the first line” (people, look at Concord and Sunrise, which are honestly divided into two lines), “There are no free numbers on the 1st line, only there.
Therefore, settle there, and tomorrow we will try to move you" (Russian girl Natalya) We demanded to provide us with the rooms indicated in the voucher (standard, on the second line of the room ONLY deluxe), to which we heard oath assurances that they are NOT, and tomorrow maybe we will move you in. Pegasus guide Alexander Gongalo (who smelled strongly of wine! ) asked, “Why don’t you like it there? Did you think you will be accommodated with a view of the sea or the pool? What you bought is what you get" (but we didn't buy it! ) and dumped it with a staggering gait, saying that "It can't help. " Meanwhile, the Arab reception staff plus the girl Natasha plus the Pegasus guide put pressure on us, forcing us to settle .
You know, it's hard not to break down if 5-7 people are yelling at you at once, and you are alone. My companions were already about to settle in, and in the morning to sort it out, but no!
Keep in mind, by settling in, you will not prove ANYTHING the next morning, or ever!
A couple of days later, we heard a conversation between two Russians: one settled on the 1st line for 300 bucks, the other bargained for 100. Think for yourself : )

About "friendliness" in relation to you can only be discussed if you stomped to book paid services at the reception. In other cases, you will rarely hear a greeting.

ROOM. You can live. Not great, not even good. For three. The furniture is ancient, the leg of the bed fell off twice, the handle to the bathroom fell off on both sides, the tiles were broken, there was no threshold in the shower, so water spilled all over the bathroom like in a cheap Soviet boarding house. The iron was carried for 3 days and taken away after 2 hours : )

They clean up badly, even for a tip. I'll tell you a story, so be careful.
One day, coming from the beach, I went to take a shower. Some of the towels were folded on the bed (at first I didn’t pay attention, to be honest) I stand to myself, wash ...Knock on the door. Well, I think they will knock - they will leave.
It wasn't there : ) The door opens : ) Imagine the picture: a small and a large towel are folded into some kind of incomprehensible mutant and lie on the bed, there is no handle to the bathroom, there is no lock either. There are NO towels in the bathroom. I stand under the shower with the door open, in the room two Arab men are screwing a leg to the bed. What to do? ! Yell, run to hold the door, swearing, put on a swimsuit? ! WHAT? ! As they say, think for yourself, decide for yourself ...

TERRITORY. There is no greenery on the second line, only buildings around a large pool. Went there to eat and swim in the pool a couple of times. The noise is constant. You live like on a runway (photo of the hotel from the plane window is attached). Although if you like to vibrate on the bed with every plane taking off and landing - that's it. The first area is also not very good, but better. Four swimming pools, all heated.
Dirty, floating hair, branches, Arab women in their layered clothes - it was disgusting to swim.

NUTRITION. My mom liked it, I didn't. Even in treshke it was better. Salads 4-5 types, either with meat, or terribly spicy, or it is not clear what they are made of. Sweet - tinted gelatin in various forms. Fruits - green persimmon (don't try to eat, you will need 2-3 glasses of water, and you won't wait for the waiters), guava (disgusting), tangerines with small seeds, several in a slice (more or less) Sometimes green bananas (if you dare to eat, first run to the pharmacy near the hotel : )

Service in restaurants on the 1st and 2nd line is different. On the second, there is more choice, fewer people and faster waiters. The queue for dinner at 7-8 o'clock reached 20-30 people (photo attached), you have to wait 20-30 minutes to eat for 10.
The waiters are very intrusive: passing by, they ask several times how are you? , Everything is fine? , why so sad? , smiley, smiley!
literally looking into your mouth! 10-20 times a dinner, it starts to get annoying.
In fact, I feel sorry for these people who take away full uneaten plates for Russians, while they themselves eat leftovers (I saw it personally! )

BARS. That's all right. Juice from packages, soft drinks, ice cream, whiskey, rum, martinis and other delights. They pour as much as you ask, they don’t bother with bracelets. I didn’t even put it on when I checked in, no one ever asked : )
By the way, they often get to the bottom of their names and how they are doing. Invented the following answers (if you do not want to communicate). My name is Ahmed, things are extremely wonderful. They will leave right there, checked : )

BEACH. The scoop does not sleep, so you will have to get up early, at 6-7 o'clock: ) Unless, of course, you want to be in a pleasant neighborhood with the "Gkhale from Ukraine": ) The pontoon is normal (it falls apart a little, but compared to hardly counts).
We have seen better corals, but nothing, it will do : ) There is a volleyball court, it can be fun to play if a team is recruited.
Attention!! ! On the beach, the construction of the beach of a neighboring hotel: from 7 am to 5 pm, bulldozers are hollowing out the rock, so you won’t be able to sleep. This noise is very annoying. Tour operators, of course, do not warn about anything. For a relaxing holiday, it is better to choose another hotel. And in general for relaxation : )
Animation takes place on the nearby Concorde Beach. There is also a cool dude Nikita (half Russian), who can teach you how to surf.


ANIMATION. This is the worst thing I have ever seen (I have been in hotels from 3 to 5 * deluxe in many resorts). It would be better if it were not, honestly! During the 10 days of our stay, seven animators changed in the team (just the eighth chef: ) The chief is an Arab, his name is Tiger (who he looks like, determine for yourself, but not a tiger for sure) Knows something in Russian, like come on, come on, let's go in Naama, etc.
From the very beginning, he targets himself a victim from the female population, and if someone from his team tries to just TALK to her, he sends them home. Checked on my own experience and the fate of 2 people : ) A vile type, to be honest. He doesn't know how to work with a team, he looks like an unfunny idiot at evening shows : )))
There are no daily activities at all. Pass only by the pool. Once every couple of days - volleyball (you can take the ball yourself if you want), water aerobics with three cripples, sorry, English grandmothers. Club dancing for 5 minutes. All. After dinner, oriental dances (every two or three days).
The rest of the time, the animators drag themselves to the bar or play billiards with each other.
Evening "shows" are generally tin. They write that the Comedy show is once a week...Ha-ha...Don't believe it, it's there every day : ))) It's either a Nubian, Egyptian or Oriental show ceiling and drumming on drums for $ 3; dancer w...
pulls the men out and teaches them to dance : ))) The following incident was the apotheosis. The dancer, together with the chef, pulled out an English grandfather to dance well over seventy. While he was getting up and leaving his stick to the animator (! ), a whisper went through the hall like "he can't walk. " The tiger shoved him under the arms to the center of the site, and he can’t even stand still, his knees are twitching. The music was immediately cut down, but the sediment remained.
By the way, about music. She's terrible. The "DJ" has one disc from the retro years of the 50-70s. On the second day, you already know what song will be next. In general, no comments. The pool is the same story. There is no music on the beach at all, only swotting all day long.
There are also competitions such as Miss and Mr. Hilton, the best couple. During our stay at the hotel, there were two inadequate Ukrainian pardons (women), who during these competitions crawled on all fours around the hall in skirts pulled up to the waist.

This despite the fact that there were more than half of the Arab families with children in the hall. The animators looked indifferently and quietly mocked.
Animators are trying to breed discos for 40 bucks (Hard Rock, Dolce Vita). Don't get fooled! There the entrance costs 30, plus a taxi for several people will be cheaper. And you need to go there not at one in the morning, as they suggest, but earlier.

CONCLUSION. We made it so that you can go to this hotel either for very little money (this probably does not happen), if you know English very well, if you are ready to be fourth-class people after the British, Germans and Italians, if you like to eat grass for breakfast, lunch and dinner etc

If you have any questions, please email. I post only interesting photos, there are plenty of photoshopped ones on the Internet : )

!! ! IMPORTANT INFORMATION ABOUT PEGAS!! ! PLEASE READ!!!

The task of the Pegasus guides at the hotel (Alexander Gongalo, Oksana Muchkina) is to sell you excursions. When solving problems, they will take the side of the hotel, even if you are right.
It remains only to rely on yourself, your nerves, perseverance and knowledge of English. Any problems in this hotel are only yours and no one else's. They paid the money, they came - that's all. You are now waste material. Pegasus is already processing new suckers and now you don't give a damn about him! Don't get caught!

A warning about the construction appeared on the Pegasus website no later than the day before yesterday after our calls and letters. According to the hotel workers, the construction began so long ago that none of the current workers caught this moment - about 2 years ago.
When we were planning a trip and choosing a hotel, we contacted Pegasus about the second line. They said that they KNOW NOTHING about it (in fact, the second line has been working for almost half a year), they only settle on the first one. To a direct question, is it likely to be settled on the second, they answered NO, only on the first.
You understand, this is a blatant lie. They all know very well!
The recording of this conversation helped us a lot to settle where we paid for.

We went with Pegasus for the first and last time. We will not recommend to anyone! Read this and think if you value your life.

On the way back, we were picked up at 4 am, brought to the airport for an eight-hour flight. We froze for an hour near the check-in desks and miraculously found a representative said that Volgograd airport had been closed due to the weather for 4 days, it would not open in the next two days, and we were going back to the hotels.
It's still okay. We were transported and taken back to the airport at lunchtime. At check-in, we find out that we are flying to Rostov-on-Don. The weather there was not much better, i. e. we did not know if we could land there or not. Several people in the stream of compatriots who were pretty drunk could not have a significant impact.
They flew on a broken-down Carcass instead of a Boeing (well, that's okay too). There was a terrible fog on approach to Rostov (the fire on the wing is not visible!
) It was shaking so much that, God forbid (even over Bermuda it was calm compared to this). And so three times. All this time, I involuntarily recalled the incident with the flight from Anapa to St. Petersburg on the same Carcass. Sat down from the fourth. The crew said that the situation was actually serious. We got off the plane with trembling knees.
So Pegasus almost killed 180 people because of meager savings and bestial attitude towards their customers.

From Rostov they promised to provide a bus to Volgograd. We were waiting for him from 19 pm to 1 am. It turns out that the bus left Volgograd only when they made sure that we had taken off from Sharm. Take a taxi to Volgograd for 20 thousand rubles. - that's too much.
At 8.30 in the morning we arrived in Volgograd on the Pegasovsky bus (I won’t tell how we drove along the icy road, because compared to the sky, the earth was just a paradise)
We missed the train Volgograd - Saratov at 6 in the morning, spent a lot of money on food in Rostov (Pegasus didn’t give food or water for 5-6 hours of waiting), missed a whole working day, but this is nonsense compared to what could happen.


So we paid for the saved 5 thousand rubles, if we flew from Moscow. Thank God, everything worked out. But where is the guarantee that it will cost next time?
Translated automatically from Russian. View original