Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
5.0
Cleanliness:
6.0
Food:
8.0
Amenities:
6.0
Settlement and number:
Arrived at night, settled quickly. Although the travel agent promised a room on the first line, we were given a room on the second line of the hotel at the very end. We promised that the bus passes the room every 15 minutes and we can easily get to any part of the hotel (this was not the case, but more on that later).
the room is tidy, everything you need is there. although the reviews wrote that on the second line in the DeLuxe room newer and fresher - maybe compared to yes, but in fact the furniture is old, sad, bathroom tiles, though expensive and branded plumbing - the seams between the tiles are disgustingly smeared, the sink is constantly clogged, and ants came out of the drain in the shower. the audibility from the neighboring rooms is awful. a couple settled down next to each other, who constantly quarreled and shouted wildly both day and night. slept under the TV to somehow block this cry.
In general, you can live, the problems are small but unpleasant.
Cleaning:
We cleaned daily, often changed the bed and towels (we came across a leaky bed and towels with stains, puffs, etc. , then saw how the cleaners throw the dirty bed from the second floor and understood why). cleaned in general well, all sorts of swans and fish twisted from towels. But the bulls from the ashtray on the terrace were thrown directly on the grass near the terrace, and the garbage from the tank was poured into the toilet, not considering that there are items that are not washed away in the toilet)
Food:
Normal. a lot of everything, diverse, for every taste. chicken, beef, fish, many side dishes, soups, cereals, vegetables, salads, fruits, sweets. treated once every 10 days with big tuna and once with crabs, there were very tasty desserts on the Egyptian day. Restaurants A la carte is nothing. The fact that you can eat there for free - all the same as in a shared restaurant.
Service:
Friendly bartenders at the beach and pool bars. really liked my son (3 years). played with him.
at the reception, too, quickly responded to comments. BUT big BUT. one day tourists arrived from Arabia (3 buses). and tourists from the CIS were not allowed into the restaurant until the Arabs ate. Stupidly not allowed into the restaurant, and the Arabs were allowed out of line. if it was just a queue because of the congestion of the hotel, well, it happens - would be silent, and so this discrimination is complete. This is very humiliating.
A similar situation arose when we were waiting for the bus to the beach, the bus came for the Arabs, and we were asked to wait for the next one. and only after the indignation of the people who were waiting for the bus to the beach, a golf cart was taken away. And thinking that we do not understand English, we complained to colleagues that we are very angry (and we did not shout, but calmly asked why many times serve the Arabs, and not us).
Road to the beach:
As I said, they settled us 1 km from the beach, in the far corner, they say we will be more comfortable there with the child and promised a bus that will pass by every 15 minutes. As a result, the bus did not go on what schedule, on average every 30-40 minutes, or even longer. early in the morning on the beach (and we got up at 6, and our neighbors at 5), we had to go on foot, because the bus does not go yet (agree to wait for the bus to go to sea at 8.30, not logical, but at 3 o'clock in the afternoon it's already dark and the water is cold, that is, time on the beach is limited and wanted to get the most).
And now imagine: a child who can not walk for a long time and weighs 16 kg, flippers, tubes, masks, toys, and at lunch and towels (as you can rent only after lunch), 1 km to the sea + more crossing the road - wonderful vacation : (
Beach and sea:
The beach is on several levels. there were always enough sunbeds, and when there were not enough, more were brought at the request.
the pontoon is short, the reef is interesting, we saw a lot of interesting fish, including a small shark, a turtle, a great Napoleon, squid. but with a small child is not very comfortable, as the beach seems to be sandy, but the sea is rocky, slippery. Surgeon fish float on the beach, cutting one girl's leg.
Animation:
Terrible. sluggish and tired girls walk. offer something, but with all my appearance I show that it is not necessary. Normal was the guy on the second line, clockwork and all.
Children's animation is a nightmare. girls do not know how to behave with children, the song sings about some movements, and they show completely different. do not know how to organize children. once we waited for an hour of mini-disco, we were told that right now, another 5 minutes and never spent.
The invited artists in the animation are quite normal, but the organization of their arrival is terrible. Local animators do not strain at all, just walk beautiful and important.
Alcohol:
You will not be able to get a good drink. we didn't come for this, we didn't suffer from it, and the guys complained. beer in small glasses, half a glass of foam, alcohol in cocktails fig, wine only in the restaurant, each time different - got both good and bad. no juices, only powdered drinks. In the restaurant, our orders for alcohol were often forgotten.
Territory:
Big, green, when they arrived - everything was very beautiful, on the fifth day the gardeners cut everything to geometric shapes, it was not bad either. on the second line there are large pools and slides. cozy. Territory of 5.
Bottom line: you can live, but be prepared for the fact that Hilton is just a name.
Arrived at night, settled quickly. Although the travel agent promised a room on the first line, we were given a room on the second line of the hotel at the very end. We promised that the bus passes the room every 15 minutes and we can easily get to any part of the hotel (this was not the case, but more on that later).
the room is tidy, everything you need is there. although the reviews wrote that on the second line in the DeLuxe room newer and fresher - maybe compared to yes, but in fact the furniture is old, sad, bathroom tiles, though expensive and branded plumbing - the seams between the tiles are disgustingly smeared, the sink is constantly clogged, and ants came out of the drain in the shower. the audibility from the neighboring rooms is awful. a couple settled down next to each other, who constantly quarreled and shouted wildly both day and night. slept under the TV to somehow block this cry.
In general, you can live, the problems are small but unpleasant.
Cleaning:
We cleaned daily, often changed the bed and towels (we came across a leaky bed and towels with stains, puffs, etc. , then saw how the cleaners throw the dirty bed from the second floor and understood why). cleaned in general well, all sorts of swans and fish twisted from towels. But the bulls from the ashtray on the terrace were thrown directly on the grass near the terrace, and the garbage from the tank was poured into the toilet, not considering that there are items that are not washed away in the toilet)
Food:
Normal. a lot of everything, diverse, for every taste. chicken, beef, fish, many side dishes, soups, cereals, vegetables, salads, fruits, sweets. treated once every 10 days with big tuna and once with crabs, there were very tasty desserts on the Egyptian day. Restaurants A la carte is nothing. The fact that you can eat there for free - all the same as in a shared restaurant.
Service:
Friendly bartenders at the beach and pool bars. really liked my son (3 years). played with him.
at the reception, too, quickly responded to comments. BUT big BUT. one day tourists arrived from Arabia (3 buses). and tourists from the CIS were not allowed into the restaurant until the Arabs ate. Stupidly not allowed into the restaurant, and the Arabs were allowed out of line. if it was just a queue because of the congestion of the hotel, well, it happens - would be silent, and so this discrimination is complete. This is very humiliating.
A similar situation arose when we were waiting for the bus to the beach, the bus came for the Arabs, and we were asked to wait for the next one. and only after the indignation of the people who were waiting for the bus to the beach, a golf cart was taken away. And thinking that we do not understand English, we complained to colleagues that we are very angry (and we did not shout, but calmly asked why many times serve the Arabs, and not us).
Road to the beach:
As I said, they settled us 1 km from the beach, in the far corner, they say we will be more comfortable there with the child and promised a bus that will pass by every 15 minutes. As a result, the bus did not go on what schedule, on average every 30-40 minutes, or even longer. early in the morning on the beach (and we got up at 6, and our neighbors at 5), we had to go on foot, because the bus does not go yet (agree to wait for the bus to go to sea at 8.30, not logical, but at 3 o'clock in the afternoon it's already dark and the water is cold, that is, time on the beach is limited and wanted to get the most).
And now imagine: a child who can not walk for a long time and weighs 16 kg, flippers, tubes, masks, toys, and at lunch and towels (as you can rent only after lunch), 1 km to the sea + more crossing the road - wonderful vacation : (
Beach and sea:
The beach is on several levels. there were always enough sunbeds, and when there were not enough, more were brought at the request.
the pontoon is short, the reef is interesting, we saw a lot of interesting fish, including a small shark, a turtle, a great Napoleon, squid. but with a small child is not very comfortable, as the beach seems to be sandy, but the sea is rocky, slippery. Surgeon fish float on the beach, cutting one girl's leg.
Animation:
Terrible. sluggish and tired girls walk. offer something, but with all my appearance I show that it is not necessary. Normal was the guy on the second line, clockwork and all.
Children's animation is a nightmare. girls do not know how to behave with children, the song sings about some movements, and they show completely different. do not know how to organize children. once we waited for an hour of mini-disco, we were told that right now, another 5 minutes and never spent.
The invited artists in the animation are quite normal, but the organization of their arrival is terrible. Local animators do not strain at all, just walk beautiful and important.
Alcohol:
You will not be able to get a good drink. we didn't come for this, we didn't suffer from it, and the guys complained. beer in small glasses, half a glass of foam, alcohol in cocktails fig, wine only in the restaurant, each time different - got both good and bad. no juices, only powdered drinks. In the restaurant, our orders for alcohol were often forgotten.
Territory:
Big, green, when they arrived - everything was very beautiful, on the fifth day the gardeners cut everything to geometric shapes, it was not bad either. on the second line there are large pools and slides. cozy. Territory of 5.
Bottom line: you can live, but be prepared for the fact that Hilton is just a name.
Translated automatically from Ukrainian. View original
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