We returned from the hotel on 05/01/2017. I will write immediately answers to questions that interested me, but I did not find answers.
1. If you are going to a standard room with two children - in each room there is a 2-tier bed (and the first tier is one and a half) and a double bed.
2. The entrance to the sea for my little daughter and the games on the shore were absolutely normal, rough sand and she went into the sea without corals.
From a huge lack that spoiled the first impression of the hotel: our group arrived 2.5 hours before check-in, we were placed in the lobby bar, while they put on bracelets, filled out documents, the receptionist approached each family and offered to check in right now in a room with a balcony and a view of the pools, with an additional charge of 10 dollars. PER DAY. If not, then wait until check-in time. When the turn came to us, I told me it didn’t matter where the view would be, the main thing for me was a room with a balcony (to dry swimsuits, towels - they don’t give them out on the beach and by the pool, you need to carry them with you), he retorted that everything is for all rooms with a balcony you need to pay extra $ 10 per day, which is completely contrary to what is written on the hotel website and what they told us at the travel agency. I was driving well-read reviews about the hotel and asked to call the hotel guide Alesya, about which the tourists are very good. respond well. When Ales, a friend from the reception said that we all misunderstood, he just offered us an improved room. As a result, without surcharges, we were given a room Pts. nice, in a quiet location, and of course with a balcony. The family that was seduced and paid the money lived next to us in a room of the same category. If there were any problems, we turned to Alesya, it seems that we came to visit her, and she is very good. Interested to enjoy your vacation. In general, we enjoyed our stay at the hotel.
1. If you are going to a standard room with two children - in each room there is a 2-tier bed (and the first tier is one and a half) and a double bed.
2. The entrance to the sea for my little daughter and the games on the shore were absolutely normal, rough sand and she went into the sea without corals.
From a huge lack that spoiled the first impression of the hotel: our group arrived 2.5 hours before check-in, we were placed in the lobby bar, while they put on bracelets, filled out documents, the receptionist approached each family and offered to check in right now in a room with a balcony and a view of the pools, with an additional charge of 10 dollars. PER DAY. If not, then wait until check-in time. When the turn came to us, I told me it didn’t matter where the view would be, the main thing for me was a room with a balcony (to dry swimsuits, towels - they don’t give them out on the beach and by the pool, you need to carry them with you), he retorted that everything is for all rooms with a balcony you need to pay extra $ 10 per day, which is completely contrary to what is written on the hotel website and what they told us at the travel agency. I was driving well-read reviews about the hotel and asked to call the hotel guide Alesya, about which the tourists are very good. respond well. When Ales, a friend from the reception said that we all misunderstood, he just offered us an improved room. As a result, without surcharges, we were given a room Pts. nice, in a quiet location, and of course with a balcony. The family that was seduced and paid the money lived next to us in a room of the same category. If there were any problems, we turned to Alesya, it seems that we came to visit her, and she is very good. Interested to enjoy your vacation. In general, we enjoyed our stay at the hotel.
Translated automatically from Russian. View original
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