I don't understand the great reviews.

Written: 5 december 2019
Travel time: 25 november — 4 december 2019
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 3.0
Cleanliness: 9.0
Food: 4.0
Amenities: 10.0
After reading the reviews, I went to 5 *. And hit... now in order.
We were 3 families, we arrived at the hotel at about 9:30 in the morning, the check-in of 2 families went well at 11:30 we were in the room, the 3rd family was settled at almost 16 o'clock. at check-in, they issued cards, when asked who would lead us, they answered you there and pointed with a finger (I have never seen this in any hotel). Settled in a building overlooking the "garden" fence, and the inner road. To say that the numbers are terrible is to say nothing (I add a photo), our numbers were 264.267, 269. These are not numbers, but sheds. After the indignation, and a showdown, we were moved to a new room (753), this is of course heaven and earth.
The territory is large, clean, well-groomed - here you can't argue with 5.
Pools - everything is fine too, they clean, wash, there are always free sun loungers, there are also 5.

Food - well, not at all 5 *, everything is the same every day, meat and fish (and there are not many of them), all in breadcrumbs made in oil like french fries, 1 time they got on red fish, seafood 0. There is frail frail 4.
The sea is a long pontoon, I was ready for it, but there is no reef to see the fish, it’s only to go to the end, and there’s nothing special to see, for comparison, in the charmillion, the fish swam right off the coast and a lot. The sea is warm - good.
Animation is very weak, in the morning they passed, they passed in the afternoon, they danced by the pool and that's it. No one calls, 1 time they voiced what when, and that's it. Children 10-12 years old have nothing to do at all, there is nothing to do in the kids club, but they are not allowed to play darts, they are not allowed to play water polo. Well, at least there was billiards and table tennis, it saved the situation for the older child - there is also a frail 4.
We were in the children's room 1 time, the children are poking around on their own, who draws, who weaves bracelets - they don’t do anything, they only paint aqua makeup and that’s good - I don’t even appreciate it.
Water park - go head over heels a couple of times, it's no longer interesting.
Mini disco - takes place near the restaurant, even a 2-year-old child got bored on the 4th day - the same thing.
Evening show. The first one we got was wow, the guys with hot dances gave it their all. The dances of the worlds were bright, but without a fuse, the magical show-clowns with tricks were interesting for the children.

We drove from TUI. The hotel guide... also ran into a scam. On the "lost world" tour, everything was great except diving. The guide said that diving is closed, that if you are offered diving from a yacht, do not trust anyone, everyone is from the shore, and only from my yacht, we specially go where we can. As a result, at 4 am we raised the children, instead of 2 promised 3.5 hours, out of the promised 4 hours of the yacht, we drove 30 minutes, swam for 40 minutes - just swam or with masks, 30 minutes came back, and voila, dives it was from the shore, and the yacht was on the other side of the pontoon, this was the dive, according to him, from the yacht. As a result, no diving, no 4 hours of the yacht, since she just stood by for 2 hours, everything else that was included in the excursion plan was excellent.
I didn’t understand the rave reviews about this hotel at all, and even more so to go there 10 times.
The staff initially spoils all the excellent mood by settling in a barn in the presence of good rooms.
Would I still go? NO!
Would you advise? No, for the money it's not worth it.
Translated automatically from Russian. View original