Отель страшно испортился,от части иза персонала!! The hotel has deteriorated terribly, from part of the staff!!

Good afternoon!
I want to write a detailed review so that people do not waste time, money and nerves in this place!
We are coming to Sirra for the second time! When we arrived for the first time, there was no limit to our delight, we just fell in love with Egypt, thanks to the hotel! And of course, when planning a vacation, we did not want to take risks, we decided to go to a trusted hotel!
Plus, since we are the second time, and our friends are already the third, we had a privilege in the form of a blue card, which allowed early check-in and late check-out!
In general, at 10:00 we arrived at the hotel, at the reception we were met by a “miracle” with a forced smile and a strange gleam in his eyes!
And without even taking our vouchers in hand, this “overseas comrade” reports that we owe him 10 dollars per person (oh, how it is)! We ask:
-for what? -
His answer:
-if you want to check in earlier! -

Let's remind him, about the blue card, about royal privileges, that they say we've already spent money here, so it seems like it's supposed to be with you (everything is honest, such a system), and he says that they say your points burned out, We haven't had you for a year, so it's already 15 with you!
Well, we opened our mouths and went straight to the sofa, and in the back we were told with the same strained smile that the check-in was at 14:00.
Having recovered a little from such hospitality, we decided to go to the gastronation and still clarify about the map, the tour confirmed our guesses and we returned to it again!
And for you to think, he generally started yelling, throwing pieces of paper with a price list where the prices for early check-in are indicated, that there are no free places already, you don’t have to go to me, etc. !
As a result, we waited until 15:00 for our settlements!
But it wasn't the end yet!
My husband and I were accidentally settled in a normal room overlooking the garden, but our friends (who, by the way, made a very good profit in the form of our two-time visit to the Sierra and 3 more people, 11 days of ultra ol. cl. ) in the farthest edge of the hotel overlooking a concrete wall!
To be honest, my friend cried instead of enjoying her vacation! In front of these non-humans, who continued to drive them around the hotel, obviously on purpose, just because they didn’t give $ 20 per person! I will post a photo of this friend who gave orders to mock himself gladly did it over vacationers!
More is better!
Insane Italians who burn fires under the windows and yell until the morning and the administration can’t do anything about it! Dirty toilets in the room, that we had to wash our own toilet and even leave a dollar and a note indicating to wash the toilet! Mosquitoes fly terribly into the rooms ! There are no masks, long curtains do not save, insect repellers cost only 2 for the whole hotel! Bitten zhudko!
It was really cool in the evening, the temperature dropped to 18 degrees, not mounted heaters, not blankets! Sassy waiters who don’t want to do anything! dishes from previous vacationers stand for hours! In the morning it stinks of unwashed Egyptians (do not ask where the associations come from) !!!

There is absolutely no variety of food, in the morning you will eat eggs, beans, maybe (but not the fact) soy sausages of the same kind! We personally saved ourselves with donuts and melon!
Now I want to talk about the restaurants that you can use (for free)!
We had 2 fish and Lebanese cuisine!
What a good restaurant HakunaMatata was, who knows, they closed it!
Instead, now some kind of there, something 21 (name)!
Caesar salad is not like Beijing cabbage that flows, I saw this for the first time, it is seasoned with vinegar, there is a single cracker and two frozen shrimp that break into pieces, spicy fish soup with lime (there is even nothing against the background of everything else) and rice with three of the same frozen shrimp! Here is a restaurant for you! Therefore, we did not dare to go to the second restaurant!
Now about lunch and dinner in the main restaurant, zero variety every day - potatoes or rice, falafel or fish in batter and beef, in the evening chicken and all the same beef! There are no normal sweets sometimes they put their own, such as baklava! only those who came at 18:30 exactly!
Of the benefits, there has always been a melon, dates, guava or pears, grapes and bananas!
In general, the food is terrible and sorry to eat eleven days of old beef and undercooked rice or fried potatoes and chicken from the grill, which is soaked in an incinerator for coals (there are not enough brains to let the coals burn out, and then only fry)!
Now about such services as a free massage 15 minutes, sauna, steam bath, jacuzzi, bowling or skating rink!
My husband and I signed up the next day for a massage at 12:00!
We left earlier from the sea, we came to the SPA, there was nobody at the reception, we sat down waiting for the administrator, there are two women next to us, the administrator comes out, they show him some kind of check and say that we are at 12:00))))) he smiles at them, asks to wait !
We approach, we inform that we were signed up for a free massage, for 12 today !! ! He makes round eyes and says that:
How ?? ? oh sorry, please, there is no massage therapist !!! ))))
Come on tomorrow?
I smoothly close the blinds, I control myself, I say:

how not, if he has registered visitors?????
Well, no, I'm sorry, please come on tomorrow !!!
We refused, it was very unpleasant, and we have a flight tomorrow!
In general, we left without our massage, which is included in the price of the tour!
As for animation and entertainment, it simply doesn’t exist, several young guys and girls of animators walk around the hotel, who, in my opinion, came to relax, hang out, drink, and not work, and we obviously interfered with them, but we must pay tribute to them they tolerated us well))) )? )
And of course, leaving!
In order to stay in the room until 15:00 (I remind you that we have a supposedly bonus program that provides for a late check-out) I had to pay $ 40, for one this amount includes dinner! That is, there are no rooms without money, but there are immediately with dongs!
We didn’t pay, we went to the reception and said that there would be a scandal if they didn’t leave us a room, they reluctantly allowed us to stay until 14:00 in our room!
And our friends, as they had suffered enough, decided not to swear and paid $ 40 for the extension of the number and all gathered in one room so as not to sit on the street!
The last fizichka to wrap these suitcases with a film costs $ 10 for one suitcase)))))))))
What do I want to say!
Do not believe their bonus system is just a lure, it will not work in any case!
You will not enjoy the rest, you will worry and be nervous, you will be tortured until you give back all the money that you brought with you! Oh, and also at the meeting, our guide Omar said that all valuables should be stored in a safe, for the administration does not bear responsibility, so this means that they will be able to take from my room what they want and no one will be punished? In general, draw your own conclusions, we are no longer in this hotel with a foot and we will advise everyone not to go to Sierra ever ! ! !! !