We arrived early in the morning, of course we were told that the check-in would be after 14:00, the staff didn’t give a damn about anything, or you were tired from the road... they wanted money. We did not give, because there is nothing to give!! ! The hotel turned out to be not only 4, but not even 2 !! ! Complete horror!! ! The rooms in the bathroom mold and fungus, all around dirt. And yet, a woman who lived next door told me that she paid for the ticket as for 1 person, and at night a complete stranger was put in to her. Nightmare!! ! I have not seen this yet!!!
The pool is not cleaned at all... the water is muddy, and CHILDREN swam there !! ! The staff has one answer to all the problems of vacationers: EVERYTHING IS WELL WE HAVE, PEOPLE LIVE THE SAME AS SOMETHING. Every day there are scandals of people, and they say that everything is fine!?!!?!!!! ! One man arrived in the morning, and he was only settled into the room late in the evening and was not even allowed to eat. They said there were NO rooms available. It seems that the staff there is needed for furniture, and not for helping people. You can say that there is no beach, on the territory of 40.20 m there are people from four hotels !! ! There were not enough sunbeds, constant scandals....
Not a hotel, but a horror!! !
Rested with my husband in this "hotel" in July, it was our honeymoon.
The tour operator assured us that it was a solid four, with good food. Upon arrival in Aura, we realized that this is not a four, this hotel cannot even be given 2 stars. There is nothing to eat there, for breakfast, lunch and dinner, cold pasta, which is cooked in the morning, is served all day, sometimes seasoned with ketchup (apparently, so as not to stink). You can evaluate the condition of the room from the photos attached to the review, it's HORRIBLE! Everywhere there is mold, dirt, the rooms are not washed, they cannot eliminate the blockage in the bathroom until you start yelling and being indignant, and then the manager at the reception will tell you "why are you littering, but should we wash it? ". They have blockages in all rooms. Once, at our request, we were moved to another room, since ours did not have hot water and the water in the sink did not drain. As a result, the new room had a broken sink covered with mold and a blockage in the bathroom, also covered with mold and fungus. Horror? Let's go further! With us, one woman’s child was bitten by some unknown cockroach, and there was a fungus under the mattress, another girl became ill, but the administrators at the reception flatly refused to provide assistance and did not allow her husband to call an ambulance, took away the phone and cursed. Of course, there is no doctor in this hotel. There is no beach here, as the tour operator assured us. The beach turned out to be the private territory of the Daima hotel, which is a 10-minute walk away.
Conclusion: The administration and employees of this institution are rude, there is no food, fungus, mold and dirt are everywhere. It is better not to fly anywhere at all than to this hotel.
Plus a good DJ, who himself is not enthusiastic about this institution.
ROOM - dirty and not well maintained, for 11 days of staying on vacation in the room, no one was cleaned. towels and bedding were given only at night and then at our request.
FOOD - in our army, soldiers are better fed. The food is mostly grass, you can forget about meat, the chicken was given every other day and then once either for lunch or dinner (which parts of the chicken is also not clear), they basically gave some kind of nuggets or something soy, it’s not possible to eat! The dining room is stuffy, flies fly, the tablecloths are dirty, there are not enough cutlery for everyone, and even then salt is not on every table.
BAR - thank God that he brought whiskey and tequila with him, And then there is nothing to do sober in this hotel. No beer, wine? (a chatterbox, apparently) I wouldn’t treat local drunks - it’s not possible to drink. In general, there is nothing to drink.
STAFF - apparently how they pay and work, what they give out of it and cook, but the staff is generally good, with the exception of individuals. But the service and organization is at the zero level.
SAM KERISH - it is better to relax in Kemer, there is nowhere to go, 4-5 eateries in this village. The level in the cafe is low. Plus, ill-mannered, tactless and annoying Turks, but not all, like everywhere else, there are nice people.
PS. Do not make my mistakes, I came home as if I had not had a rest, vacation down the drain, more negative emotions than positive ones. I want to cry, but thank God I'm already at home,
My wife and I stayed at this hotel from 06/09/2019 to 06/25/2019. When looking for a tour, of course, I took into account its status and relatively low cost! Therefore, I chose this budget option for a vacation! Now I regret that I did not read the previous reviews about this hotel! Everything turned out to be as they wrote, this hotel does not even deserve 3 *, let alone 4 *! I would generally call it a "boarding house", but the conditions there are much better than in this hotel! To all the above comments, I want to add that, among other things, there is also a deception! The tour said free wifi, billiards, darts and gym included! There was absolutely nothing of this, only a dartboard next to the dining room!
The food at the hotel (more precisely, the lack of this food) upset us very much on the first day!
I will update my review later!
While we were at the reception, waiting for check-in, some tourists, seeing our situation, clarified the situation with curiosity and said that such cases constantly occur in this hotel. We also observed the situation that tourists wanted to know about the departure, asked for lists that were not there, and it seems that at the reception they hear about such lists for the first time. In general, it seems that they just came in from the street, they didn’t teach how to work...
Everywhere "srach", I apologize for the expression, there is something similar to a fungus on the doors in the bathroom, the outlet to the sockets in the wall is gnawed (you can’t say otherwise)... The keychain and the one with the name of another hotel...
There is no need to even say that there is no meat, in Turkey this is the norm, we didn’t really count on this. We are not picky at all, but with THIS attitude....There is nothing to eat, the cooks are untidy, the tablecloths are dirty, wrinkled, the tables are draped so that the tables do not look empty. 06/03/19 made a claim, handed over to the guide (he refused to sign it, explaining this by the lack of authority). The guide was able to offer only two options with a surcharge costing from 475 euros. I sent a copy to the travel agent, she, for her part, resolved the issue with Moscow. We refused the option with a surcharge.
During the entire check-in, I did not see a single normally settled. People came, there were no places, they sent them to spend the night in other hotels, for breakfast, lunch, dinner, they brought them to Aura Resort, they usually settled in the next day. During the 8 days of our stay, we saw the chicken three times, and then it was not always cooked, there was no other meat (of course, I don’t count soy semi-finished products and krashennub sausage). It even happened that spoiled food was put on the table, from which not a weak "odor" emanated. The bar is almost empty: no beer, diluted wine, tea and coffee of the same kind, fanta, sprite, well, actually, that's all. There were similar desserts three times: something similar to mannik, moreover, destroyed, and something similar to jelly in cups. Some reviews indicated that there were donuts, I never watched. A lot of vegetables in various combinations, and not all of them are edible. Still lifes were amazing: pasta in tomato paste, decorated with a beet rosette, or pasta in ayran, decorated with an orange peel rosette. The horror is complete, but edible can be found. The beach is about 15 minutes, but a very small area, and for three hotels, on which the territory is not marked. A Turk came from one of the hotels and drove him out of the place, he does not speak Russian and does not understand. When they found out about the wild beach, they began to go there so as not to wag their nerves. Actually, the "wildness" of the beach was the lack of sun loungers (it is located not far from the water park, it takes twice as long to go to the hotel beach, but this did not bother us). Animation is only for children and it is very conditional. In general, there were so many complaints that they most likely will not even finish it until the end of the season. The guide said that the reservation of rooms has been terminated. I highly recommend not going to this hotel if you don't want to ruin your holiday!!! !
Dining room staff in dirty overalls.