Правда, правда и только правда... The truth, the truth, and only the truth...

We went to rest with a positive attitude. And at first we seemed to be lucky: we turned a blind eye to the fact that the flight was postponed to a later time, did not pay attention to the arrogance of the hotel guides and the frankly boorish behavior of the guide Irina at the information meeting (hissing, grumbling, displeased grunting at people), joyfully bought a couple of proposed entertainment , laughed at the waiters, who ten times in an hour wished their daughter a good appetite and shook the crumbs from the dirty tablecloths, and we got a very beautiful room in the new building. But one evening, in the room, a mirror fell off the wall in the hallway, which was fixed to a very strange mount. The children missed the mirror in a matter of seconds, the roar frightened us all, the fragments scattered throughout the room. The husband, having previously photographed what happened, crawled under the mirror frame and went to the reception with a request to come and clean the room. The children were driven on the bed, we sit and wait. They waited 30 minutes, now I’m already running to the reception and demanding to send someone, they answer me in a rather unpleasant form that there will be someone. In the end, a cleaner came with a vacuum cleaner and, under our strict guidance, collected all the pieces. My husband and I decided not to swear anymore with the hotel, not to spoil our vacation, especially since no one was particularly hurt. But we are naive Russians. . . After 2 (two) days they call from the reception and happily inform me that we owe 50 dollars for the mirror. Went with my husband for a showdown. We approached the hotel guide Irina, and she tells us that these are our problems with the hotel, to which we reasonably notice to her that poorly attached mirrors threaten our safety, and we concluded an agreement with Pegas Tupistik, where we were guaranteed safety. Reluctantly, madam got up, reluctantly reached the reception and arrogantly informed us that she would go to communicate with the hotel management and went to the reception room. He comes out of there and tells us that they are ready to give us a discount of up to 25 dollars. In response to our indignation, he says, but mirrors have not yet fallen into hotels, you are the first and this cannot be. We show her a photo with a mirror, where you can see a very small strip of silicone, on which a heavy mirror in a wooden frame with a height of more than 1.80 was attached, we say that children could have suffered and they owe us this for a stressful situation. Here a Turkish woman comes up and says in Turkish with great contempt: Why is she yelling (about me) why she doesn’t have 25 bucks, then it’s not like going here. (I understand a little Turkish). We tell Irina who else we can talk to, reluctantly reports that there is a hotel manager. She took us to his door and ran away. We waited for him, he turned out to be a quite adequate serious person, though he pretended that he did not speak Russian, called Natasha, looked through the photos and said that it was really the hotel's fault and he apologized to us. From the whole situation, the impression was made: the reception decided to cut some money, the hotel guide did not interfere with them, but helped a little. Well, in the end, Pegasus Tupistik moved the departure time of the plane 12 hours earlier. We were supposed to stay until the evening, and left at 9 am. Too many overlays to consider the rest as normal, if not great. Therefore, we decided for ourselves: next time, no Dumb Horses, with their breeding.