We rested at the end of August, and to be honest, the language does not dare to call this vacation a vacation. Check-in: we arrived with a child (who was sick) at 10 am, hellish heat on the street, but inside the so-called "lobby" there is nothing to breathe at all. the air conditioner that stands at the entrance was simply turned off, the rest in the lobby do not work, as attention, they are simply clogged with dirt and dust.
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We rested at the end of August, and to be honest, the language does not dare to call this vacation a vacation. Check-in: we arrived with a child (who was sick) at 10 am, hellish heat on the street, but inside the so-called "lobby" there is nothing to breathe at all. the air conditioner that stands at the entrance was simply turned off, the rest in the lobby do not work, as attention, they are simply clogged with dirt and dust. So they did not agree to settle earlier, the check-in took place strictly by 2-mind and not a minute earlier. Number: we were settled on the 5th floor. , since the elevator works, we were not upset. but when we entered the room and stayed in it for literally 10 minutes, we realized that everything was bad. I’ll start with the bathroom, because the sea is the first place where we go to wash off the salt and sweat (well, why hide it, it’s incredibly hot, and also keep in mind that it’s 700 meters to stomp to the sea), the bathroom looks ok at first glance, but turn on the shower and away we go...
Water and its splashes fly up to the toilet, there is no rug on the floor so as not to kill yourself there, because the tiles on the floor are very slippery, the partition between the shower and the toilet is very small, accordingly, after taking a shower, everything is wet, the hood does not work, that is, I went to the toilet the smell goes through the room, was bought, the moisture went into the room. And last but not least, the hair dryer is especially important for the ladies, we had a very old hair dryer in the bathroom that was short circuiting! and worked with some indefinite frequency, turn it on, it yelled for 15 seconds and turned off ...Bed: it is perhaps the only thing that is more or less ok, but only double, because the second bed has a terrible mattress. Balcony: has 2 chairs, on which later you dry clothes or towels. and one table also serves as a dryer, since the balcony is no longer equipped for this. By the way, on the balcony, be careful, the handrails are loose, the glass is chipped.
The light in the room makes me say about myself separately, in our room the light worked only at the bed, and near the TV, and the switch near the bed fell off as soon as we turned on the light for the first time. FOOD: it is indicated that this is an all-inclusive meal, probably if nothing tasty and varied is included. We stayed here for 8 days, during which time the food was repeated constantly. The food is not tasty, to be honest. seafood is mackerel and a couple of times there was a dorado, thanks for that. We got so that from the first day in the dining room (because the language does not dare to call it a restaurant) there was a flood! just imagine you enter and swim in your shoes to crash into someone. due to the fact that there was a flood, in the rooms in all, in the mornings from 8-8.30 there was no water) woke up and there was no way to even wash. There were three cups of 200 ml of water in the room in the refrigerator) just what you need) You can tell a lot more, but I will sum it up like this, the pool!
this is what attracts children! so, do not take your children to them, they are not cleaned, our family and many more families with children after one visit fell ill with fever and diarrhea. awful, just awful! The sea is the only thing that was super! but this is not the merit of the hotel, as the staff absolutely does not want (yes, yes) does not want to understand you even with an interpreter.
Water and its splashes fly up to the toilet, there is no rug on the floor so as not to kill yourself there, because the tiles on the floor are very slippery, the partition between the shower and the toilet is very small, accordingly, after taking a shower, everything is wet, the hood does not work, that is, I went to the toilet the smell goes through the room, was bought, the moisture went into the room. And last but not least, the hair dryer is especially important for the ladies, we had a very old hair dryer in the bathroom that was short circuiting! and worked with some indefinite frequency, turn it on, it yelled for 15 seconds and turned off ...Bed: it is perhaps the only thing that is more or less ok, but only double, because the second bed has a terrible mattress. Balcony: has 2 chairs, on which later you dry clothes or towels. and one table also serves as a dryer, since the balcony is no longer equipped for this. By the way, on the balcony, be careful, the handrails are loose, the glass is chipped.
The light in the room makes me say about myself separately, in our room the light worked only at the bed, and near the TV, and the switch near the bed fell off as soon as we turned on the light for the first time. FOOD: it is indicated that this is an all-inclusive meal, probably if nothing tasty and varied is included. We stayed here for 8 days, during which time the food was repeated constantly. The food is not tasty, to be honest. seafood is mackerel and a couple of times there was a dorado, thanks for that. We got so that from the first day in the dining room (because the language does not dare to call it a restaurant) there was a flood! just imagine you enter and swim in your shoes to crash into someone. due to the fact that there was a flood, in the rooms in all, in the mornings from 8-8.30 there was no water) woke up and there was no way to even wash. There were three cups of 200 ml of water in the room in the refrigerator) just what you need) You can tell a lot more, but I will sum it up like this, the pool!
this is what attracts children! so, do not take your children to them, they are not cleaned, our family and many more families with children after one visit fell ill with fever and diarrhea. awful, just awful! The sea is the only thing that was super! but this is not the merit of the hotel, as the staff absolutely does not want (yes, yes) does not want to understand you even with an interpreter.
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• traveled 9 months ago
If you do NOT want to ruin your vacation, do not even look towards this "4 * hotel". Maximum "2*". Why this hotel was assigned 4 * - remained a mystery. This is not a budget four, it's a complete horror. I do not understand where the positive reviews come from, the impression that they are written by the employees of this "hotel".
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If you do NOT want to ruin your vacation, do not even look towards this "4 * hotel". Maximum "2*". Why this hotel was assigned 4 * - remained a mystery. This is not a budget four, it's a complete horror. I do not understand where the positive reviews come from, the impression that they are written by the employees of this "hotel". Now in order. The hotel is small, on 5 floors. Upon entering the hotel, I was immediately embarrassed that the lobby was stuffy, the air conditioning there was very conditional. Internet is free in the lobby, but it is almost not pulling. There is a paid, good, works throughout the hotel 12 dollars for 7 days. They settled us on the 5th floor. This is the last floor, during the day you will not be saved by air conditioning, which blows very weakly. The room is small with one double and one single bed, a small balcony where there is nowhere to hang swimwear and towels, because there are no fixtures.
W/C: There are no doors or walls in the "shower cubicle" except for one partition near the toilet, so everything is wet as a result. There are no shelves for soap / shampoo either, so you have to reach for the washbasin every time to take / put soap supplies. Shampoo, soap, shower gel and one set of towels were waiting for us upon arrival!!! ! for three persons. Yes, a day of going to the reception did not bring any result. Cleaning ....there is none, they take out the garbage, they don’t even always put toiletries, I have to catch the maid and ask for them, so I don’t even stop at cleanliness, apparently this is also not included in the concept of this hotel. Pool: outwardly clean, but around all the sunbeds, which are few, are occupied, so we didn’t even go there. The pool with slides never worked. "Cold bar" near the pool - beer, cocktails (complete garbage), cola, sprite, water. This is the whole range.
The second bar had wine and other alcoholic drinks and a constant queue ....On the territory of the hotel, water can only be taken from the bar near the pool, there are no more refrigerators and places with water in the hotel. Water is not in bottles, but in cups like yogurt. Restaurant: it's even funny to write "restaurant", dining room....I won't even describe the breakfast - if you like eggs, then you will be satisfied. For lunch and dinner on the menu: 1 type of soup. 3 types of garnish: vermicelli, porridge, beans, sometimes there was cold incomprehensible potatoes such as boiled circles. Salads: tomatoes + cucumbers, tomatoes + lettuce, blue cabbage, lettuce, eggplant with something; baked peppers, some eggs with sour cream (probably left over from breakfast), and something like adjika; meat chicken pieces fried, chicken baked, fried fish such as herring. Sweets: chocolate cake, several types of manniks. Grapes and apples. This is all that was in this dining room. That is, there is no choice from the word AT ALL.
The food is bland and not tasty. The floor in the dining room is like a skating rink - dirty and greasy, so you have to be very careful when walking. Plates and cutlery are also not clean, so everyone stands and sorts out the dishes in order to take clean ones, well, at least outwardly. Beach ....Go to the beach for 7-10 minutes in the sun, because there is no shade at all, past the market and shops. "Own beach" is a piece of a common beach 4 meters wide, on which there is a very small number of sunbeds and a conditional row of umbrellas that absolutely do not give shade. The sea ...this is not the merits of the hotel, but the sea is warm, clean, the sunset is pebble, so it's better to go in special shoes. Near the "private beach" a pier, which belongs to the territory of another hotel and parking with boats. Also near the "private beach" is a McDonald's kiosk where you can take cola and water. Hotel guide, representative of the travel agency Join UP....
a strange madam, who will impose excursions on you, the answer to questions about problems with the hotel was - well, you yourself chose ....that is, you will not wait for any help from a travel agency representative. Except for the stories that "you need to go on an excursion, " no more information was announced, neither about insurance, nor about help. On the Join UP website, reviews about this hotel are only positive, so you should not trust the reviews on the website of this tour operator, see reviews on other sites. I wish everyone who is going on vacation to NEVER come to this hotel.
W/C: There are no doors or walls in the "shower cubicle" except for one partition near the toilet, so everything is wet as a result. There are no shelves for soap / shampoo either, so you have to reach for the washbasin every time to take / put soap supplies. Shampoo, soap, shower gel and one set of towels were waiting for us upon arrival!!! ! for three persons. Yes, a day of going to the reception did not bring any result. Cleaning ....there is none, they take out the garbage, they don’t even always put toiletries, I have to catch the maid and ask for them, so I don’t even stop at cleanliness, apparently this is also not included in the concept of this hotel. Pool: outwardly clean, but around all the sunbeds, which are few, are occupied, so we didn’t even go there. The pool with slides never worked. "Cold bar" near the pool - beer, cocktails (complete garbage), cola, sprite, water. This is the whole range.
The second bar had wine and other alcoholic drinks and a constant queue ....On the territory of the hotel, water can only be taken from the bar near the pool, there are no more refrigerators and places with water in the hotel. Water is not in bottles, but in cups like yogurt. Restaurant: it's even funny to write "restaurant", dining room....I won't even describe the breakfast - if you like eggs, then you will be satisfied. For lunch and dinner on the menu: 1 type of soup. 3 types of garnish: vermicelli, porridge, beans, sometimes there was cold incomprehensible potatoes such as boiled circles. Salads: tomatoes + cucumbers, tomatoes + lettuce, blue cabbage, lettuce, eggplant with something; baked peppers, some eggs with sour cream (probably left over from breakfast), and something like adjika; meat chicken pieces fried, chicken baked, fried fish such as herring. Sweets: chocolate cake, several types of manniks. Grapes and apples. This is all that was in this dining room. That is, there is no choice from the word AT ALL.
The food is bland and not tasty. The floor in the dining room is like a skating rink - dirty and greasy, so you have to be very careful when walking. Plates and cutlery are also not clean, so everyone stands and sorts out the dishes in order to take clean ones, well, at least outwardly. Beach ....Go to the beach for 7-10 minutes in the sun, because there is no shade at all, past the market and shops. "Own beach" is a piece of a common beach 4 meters wide, on which there is a very small number of sunbeds and a conditional row of umbrellas that absolutely do not give shade. The sea ...this is not the merits of the hotel, but the sea is warm, clean, the sunset is pebble, so it's better to go in special shoes. Near the "private beach" a pier, which belongs to the territory of another hotel and parking with boats. Also near the "private beach" is a McDonald's kiosk where you can take cola and water. Hotel guide, representative of the travel agency Join UP....
a strange madam, who will impose excursions on you, the answer to questions about problems with the hotel was - well, you yourself chose ....that is, you will not wait for any help from a travel agency representative. Except for the stories that "you need to go on an excursion, " no more information was announced, neither about insurance, nor about help. On the Join UP website, reviews about this hotel are only positive, so you should not trust the reviews on the website of this tour operator, see reviews on other sites. I wish everyone who is going on vacation to NEVER come to this hotel.
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Traveled with a 9 year old. I would like to thank the receptionist Znedbek for his understanding and quick check-in. The transfer was delivered to the hotel at 5 am and after a long journey we expected as usual to be settled by 2 pm, but we were immediately put on bracelets, told to take a little walk and after breakfast at 9 am we were immediately taken to our room.
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Traveled with a 9 year old. I would like to thank the receptionist Znedbek for his understanding and quick check-in. The transfer was delivered to the hotel at 5 am and after a long journey we expected as usual to be settled by 2 pm, but we were immediately put on bracelets, told to take a little walk and after breakfast at 9 am we were immediately taken to our room. The room is quite decent on the 3rd floor, clean with a large balcony, snow-white beds, everything in the room was provided from towels, water to fruit delivery to the room. The pools all worked, they were clean, but on the third day of our stay, there were interruptions in the supply of water to the slides in the children's pool, which we no longer liked and the slides practically did not work for a week, and the mood was already spoiled for the child. As for the food, it was varied, a lot of vegetables, meat dishes for lunch and dinner regularly ...turkey, chicken, liver, nuggets, beef was a couple of times, fish in stock, but as for fruits ...
it's trash!! ! At the height of the season, and fruits other than apples and oranges - zero! The first week they gave watermelon, then only at the bar and only at lunch! At the bar, the bartenders are not always friendly, special thanks to the bartender Abdullah, who always offered drinks with a smile and brought them to the table. Animation for children and adults is enough. . not boring! Music until 23.00 then everyone turns off, the beach is terrible, it is not cleaned, the vacationers themselves did not clean up the garbage after themselves, the eternal shortage of sun loungers. In general, there were good impressions from the rest, since the magnificent sea compensated for all the shortcomings, and if you are traveling for the sake of the sea and improve your child’s health, then do not pay attention to these shortcomings and do not spoil your vacation and unforgettable impressions of parachuting, banana boating, yachting, etc. d.
it's trash!! ! At the height of the season, and fruits other than apples and oranges - zero! The first week they gave watermelon, then only at the bar and only at lunch! At the bar, the bartenders are not always friendly, special thanks to the bartender Abdullah, who always offered drinks with a smile and brought them to the table. Animation for children and adults is enough. . not boring! Music until 23.00 then everyone turns off, the beach is terrible, it is not cleaned, the vacationers themselves did not clean up the garbage after themselves, the eternal shortage of sun loungers. In general, there were good impressions from the rest, since the magnificent sea compensated for all the shortcomings, and if you are traveling for the sake of the sea and improve your child’s health, then do not pay attention to these shortcomings and do not spoil your vacation and unforgettable impressions of parachuting, banana boating, yachting, etc. d.
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• traveled 10 months ago
I will write a review for the first time in my life, I really want to share my impressions of the hotel. Since we were paid from July 10, and we arrived on the 11th, we were accommodated immediately. The room is small, dark, but okay. The floor in the room was never washed, the bedside tables are really dusty.
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I will write a review for the first time in my life, I really want to share my impressions of the hotel.
Since we were paid from July 10, and we arrived on the 11th, we were accommodated immediately. The room is small, dark, but okay. The floor in the room was never washed, the bedside tables are really dusty. Cleaning was called making the bed and changing the towels. Breakfast at the hotel was the same. There is really nothing. Blue boiled eggs, bread fried in an egg, a few tomatoes and cucumbers. Although there were always 4 types of cheese. There were no desserts for breakfast. If you do not count shopping baskets and jam. Lunches in the hotel are more fun, there is meat, fish, rice, sometimes spaghetti, all these dishes were repeated in different variations on different days. Fruits were watermelons and apples all day. Desserts are weak, but they were. Dinner is almost always the same as lunch. But it must come on time, if a little later, you risk being hungry.
Now about the beach. It is a plus to go to the beach in 5 minutes.
On the way to the beach, there is a local market where you can buy anything you want. The hotel does not have its own beach, there are only designated places, there are a maximum of 25 sunbeds, 5 of them are broken and there are no mattresses for another 5. They lie on nothing. Mass of people. There are many cigarette butts that no one removes. There is no bar as such either, more precisely, there is a stall where water is handed out in cups and that's all. Therefore, all other days we went to the city beach, lay on towels on the pebbles, but there were always few people there.
The sea here is perfect, crystal clear, transparent, very warm and gentle. The nature is amazing, the view of the mountains.
On the second day, we noticed that the air conditioner was not working in the room. And this is the most "interesting" thing. I want to note that during the day the temperature in the room warmed up to at least 35 degrees, there was really nothing to breathe. I turned to the reception desk with a request to repair the air conditioner. They promised me three days, but nothing changed. They even brought me a fan!!!!!
! In the evening of the 3rd day in the evening, I approached the general director with the same request, and oh, wonder))) again nothing!! ! On the morning of the 4th day, I asked to move us to another room. We were surprisingly relocated. Apparently, I just got them out with my persistence.
The second room was larger, brighter with a working air conditioner.
Internet. There is no ego in the rooms, there is one in the lobby, but it is very weak and works intermittently. You can buy internet in the room, we did not do this.
Servicing In the bars you can take drinks, beer, they do not make cocktails, at most gin and tonic or whiskey and cola. Everyone is very friendly.
There is animation, yoga, water polo, water aerobics were held, evening shows were held by animators, there were no guest artists. Animators are active and funny.
Summing up, I want to say that we went to the sea, we got it and were 100% satisfied. Only from the sea, everything else leaves much to be desired.
At the reception, I heard constant complaints from other guests, to which no one responded. If not for the story with the air conditioner, which really spoiled 3 days of my vacation, the impression was the best. And yes, we have seen much better and customer-oriented hotels, this one is, let's say, normal. He should grow and develop, but apparently, they don't need that.
Since we were paid from July 10, and we arrived on the 11th, we were accommodated immediately. The room is small, dark, but okay. The floor in the room was never washed, the bedside tables are really dusty. Cleaning was called making the bed and changing the towels. Breakfast at the hotel was the same. There is really nothing. Blue boiled eggs, bread fried in an egg, a few tomatoes and cucumbers. Although there were always 4 types of cheese. There were no desserts for breakfast. If you do not count shopping baskets and jam. Lunches in the hotel are more fun, there is meat, fish, rice, sometimes spaghetti, all these dishes were repeated in different variations on different days. Fruits were watermelons and apples all day. Desserts are weak, but they were. Dinner is almost always the same as lunch. But it must come on time, if a little later, you risk being hungry.
Now about the beach. It is a plus to go to the beach in 5 minutes.
On the way to the beach, there is a local market where you can buy anything you want. The hotel does not have its own beach, there are only designated places, there are a maximum of 25 sunbeds, 5 of them are broken and there are no mattresses for another 5. They lie on nothing. Mass of people. There are many cigarette butts that no one removes. There is no bar as such either, more precisely, there is a stall where water is handed out in cups and that's all. Therefore, all other days we went to the city beach, lay on towels on the pebbles, but there were always few people there.
The sea here is perfect, crystal clear, transparent, very warm and gentle. The nature is amazing, the view of the mountains.
On the second day, we noticed that the air conditioner was not working in the room. And this is the most "interesting" thing. I want to note that during the day the temperature in the room warmed up to at least 35 degrees, there was really nothing to breathe. I turned to the reception desk with a request to repair the air conditioner. They promised me three days, but nothing changed. They even brought me a fan!!!!!
! In the evening of the 3rd day in the evening, I approached the general director with the same request, and oh, wonder))) again nothing!! ! On the morning of the 4th day, I asked to move us to another room. We were surprisingly relocated. Apparently, I just got them out with my persistence.
The second room was larger, brighter with a working air conditioner.
Internet. There is no ego in the rooms, there is one in the lobby, but it is very weak and works intermittently. You can buy internet in the room, we did not do this.
Servicing In the bars you can take drinks, beer, they do not make cocktails, at most gin and tonic or whiskey and cola. Everyone is very friendly.
There is animation, yoga, water polo, water aerobics were held, evening shows were held by animators, there were no guest artists. Animators are active and funny.
Summing up, I want to say that we went to the sea, we got it and were 100% satisfied. Only from the sea, everything else leaves much to be desired.
At the reception, I heard constant complaints from other guests, to which no one responded. If not for the story with the air conditioner, which really spoiled 3 days of my vacation, the impression was the best. And yes, we have seen much better and customer-oriented hotels, this one is, let's say, normal. He should grow and develop, but apparently, they don't need that.
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In Turkey with his wife for the fifth time. And the first time there were problems. It all started with an attempt to put us in a room where water from the air conditioner (condensate) flowed directly onto the floor. The stolnik, which is currently equal to 1.5 American rubles, squeezed in my sweaty hand, did not get out of my pocket to be handed over to the Turkish boy who was rolling the suitcase.
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In Turkey with his wife for the fifth time. And the first time there were problems. It all started with an attempt to put us in a room where water from the air conditioner (condensate) flowed directly onto the floor. The stolnik, which is currently equal to 1.5 American rubles, squeezed in my sweaty hand, did not get out of my pocket to be handed over to the Turkish boy who was rolling the suitcase. Naturally refusing the prospect of drowning at night, without swimming in the sea, they were sent to a room on floor minus one, that is, to the basement. Concrete basement, on the gulf 3 meters from the surface. Thinking that it was too early for my wife and me to go to such depth, we categorically disagreed with the proposal and returned to the administrator. On legitimate claims that the number at the depth of the grave, for a thousand US dollars too expensive, were sent to the organization that sold us the tour. The conversation with the hotel guide, after explaining the situation, for some reason ended with an interruption in telephone communication.
Further, the promise that the situation in the first number provided has been corrected. And a bitter disappointment after 15 minutes, as the condensate from the air conditioner poured out with a vengeance. The next appeal to the administrator did not bode well, as more people came to the reception desk, who wanted to settle immediately. The appearance at the reception of a middle-aged Turkish woman named "Suzanna" and a short inter-female conversation with my wife ended with the issuance of an electronic key to the triple room 514, in which life-giving coolness and peace awaited us. "Life seems to be getting better" I thought, was disappointed by the knock on the door of an attempt to accommodate another "happy family" in our room. My exit from the room in funny shorts with the inscription "i'm coming..!! ! settled the last differences. Further, the description of the rest is not interesting, since it proceeded calmly and without excesses.
pros
- All the same, it's food. The kitchen workers did not lose face.
Everything was relatively tasty. Three to four meat dishes and one fish dish were present daily. The feature of the hotel is the preparation of hot dishes right in front of the client, but it also delays the cooking time and increases the queue of the afflicted. Intermediate meals between breakfast and lunch, lunch and dinner including delicious cakes by the children's pool. They even gave ice cream. Salads, appetizers with additional sauces and seasonings. Turkish standard alcohol: beer, red and white dry wine, brandy, vodka, whiskey.
- Children's pool and water slides.
- Great view of the mountains.
Minuses
- In the dining room and in the pool bar there was practically no glass (for alcohol) and faience (for coffee, tea) dishes. Only plastic and cardboard.
- poor or no cultural program. The standard "Children's Disco" with music from a decade ago, as well as "Super Man", "Super Voman" did not impress in any way. Next is the disco.
The main holiday "Turkish Night" consisted of a 40-minute performance "belly dance" to the drums. After "good night kids" you can safely lie down in LYulya.
- on a small beach, 25 percent of the sun loungers are broken and if you don’t come before 8-30 there will be no place for sure.
- the indifference of the staff.
Further, the promise that the situation in the first number provided has been corrected. And a bitter disappointment after 15 minutes, as the condensate from the air conditioner poured out with a vengeance. The next appeal to the administrator did not bode well, as more people came to the reception desk, who wanted to settle immediately. The appearance at the reception of a middle-aged Turkish woman named "Suzanna" and a short inter-female conversation with my wife ended with the issuance of an electronic key to the triple room 514, in which life-giving coolness and peace awaited us. "Life seems to be getting better" I thought, was disappointed by the knock on the door of an attempt to accommodate another "happy family" in our room. My exit from the room in funny shorts with the inscription "i'm coming..!! ! settled the last differences. Further, the description of the rest is not interesting, since it proceeded calmly and without excesses.
pros
- All the same, it's food. The kitchen workers did not lose face.
Everything was relatively tasty. Three to four meat dishes and one fish dish were present daily. The feature of the hotel is the preparation of hot dishes right in front of the client, but it also delays the cooking time and increases the queue of the afflicted. Intermediate meals between breakfast and lunch, lunch and dinner including delicious cakes by the children's pool. They even gave ice cream. Salads, appetizers with additional sauces and seasonings. Turkish standard alcohol: beer, red and white dry wine, brandy, vodka, whiskey.
- Children's pool and water slides.
- Great view of the mountains.
Minuses
- In the dining room and in the pool bar there was practically no glass (for alcohol) and faience (for coffee, tea) dishes. Only plastic and cardboard.
- poor or no cultural program. The standard "Children's Disco" with music from a decade ago, as well as "Super Man", "Super Voman" did not impress in any way. Next is the disco.
The main holiday "Turkish Night" consisted of a 40-minute performance "belly dance" to the drums. After "good night kids" you can safely lie down in LYulya.
- on a small beach, 25 percent of the sun loungers are broken and if you don’t come before 8-30 there will be no place for sure.
- the indifference of the staff.
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Fifth time in Turkey. And the first time there were problems. It all started with an attempt to put us in a room where water from the air conditioner (condensate) flowed directly onto the floor. The stolnik, which is currently equal to 1.5 American rubles, squeezed in my sweaty hand, did not get out of my pocket to be handed over to the Turkish boy who was rolling the suitcase.
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Fifth time in Turkey. And the first time there were problems. It all started with an attempt to put us in a room where water from the air conditioner (condensate) flowed directly onto the floor. The stolnik, which is currently equal to 1.5 American rubles, squeezed in my sweaty hand, did not get out of my pocket to be handed over to the Turkish boy who was rolling the suitcase. Naturally refusing the prospect of drowning at night, without swimming in the sea, they were sent to a room on floor minus one, that is, to the basement. Concrete basement, on the gulf 3 meters from the surface. Thinking that it was too early for my wife and me to go to such depth, we categorically disagreed with the proposal and returned to the administrator.
On legitimate claims that the number at the depth of the grave, for a thousand US dollars too expensive, were sent to the organization that sold us the tour. The conversation with the hotel guide, after explaining the situation, for some reason ended with an interruption in telephone communication.
Further, the promise that the situation in the first number provided has been corrected. And a bitter disappointment after 15 minutes, as the condensate from the air conditioner poured out with a vengeance. The next appeal to the administrator did not bode well, as more people came to the reception desk, who wanted to settle immediately. The appearance at the reception of a middle-aged Turkish woman named "Suzanna" and a short inter-female conversation with my wife ended with the issuance of an electronic key to the triple room 514, in which life-giving coolness and peace awaited us.
"Life seems to be getting better" I thought, was disappointed by the knock on the door trying to put another "happy family" in our room. My exit from the room in funny shorts with the inscription i'm coming..!! ! settled the last differences. Further, the description of the rest is not interesting, since it proceeded calmly and without excesses.
pros
- All the same, it's food. The kitchen workers did not lose face.
Everything was relatively tasty. Three to four meat dishes and one fish dish were present daily. The feature of the hotel is the preparation of hot dishes right in front of the client, but it also delays the cooking time and increases the queue of the afflicted. Intermediate meals between breakfast and lunch, lunch and dinner including delicious cakes by the children's pool. They even gave ice cream. Salads, appetizers with additional sauces and seasonings. Turkish standard alcohol: beer, red and white dry wine, brandy, vodka, whiskey.
- Children's pool and water slides.
- Great view of the mountains.
Minuses
- In the dining room and in the pool bar there was practically no glass (for alcohol) and faience (for coffee, tea) dishes. Only plastic and cardboard.
- poor or no cultural program. The standard "Children's Disco" with music from a decade ago, as well as "Super Man", "Super Voman" did not impress in any way. Next is the disco.
The main holiday "Turkish Night" consisted of a 40-minute performance "belly dance" to the drums. After "good night kids" you can safely lie down in LYulya.
- on a small beach, 25 percent of the sun loungers are broken and if you don’t come before 8-30 there will be no place for sure.
- the indifference of the staff.
On legitimate claims that the number at the depth of the grave, for a thousand US dollars too expensive, were sent to the organization that sold us the tour. The conversation with the hotel guide, after explaining the situation, for some reason ended with an interruption in telephone communication.
Further, the promise that the situation in the first number provided has been corrected. And a bitter disappointment after 15 minutes, as the condensate from the air conditioner poured out with a vengeance. The next appeal to the administrator did not bode well, as more people came to the reception desk, who wanted to settle immediately. The appearance at the reception of a middle-aged Turkish woman named "Suzanna" and a short inter-female conversation with my wife ended with the issuance of an electronic key to the triple room 514, in which life-giving coolness and peace awaited us.
"Life seems to be getting better" I thought, was disappointed by the knock on the door trying to put another "happy family" in our room. My exit from the room in funny shorts with the inscription i'm coming..!! ! settled the last differences. Further, the description of the rest is not interesting, since it proceeded calmly and without excesses.
pros
- All the same, it's food. The kitchen workers did not lose face.
Everything was relatively tasty. Three to four meat dishes and one fish dish were present daily. The feature of the hotel is the preparation of hot dishes right in front of the client, but it also delays the cooking time and increases the queue of the afflicted. Intermediate meals between breakfast and lunch, lunch and dinner including delicious cakes by the children's pool. They even gave ice cream. Salads, appetizers with additional sauces and seasonings. Turkish standard alcohol: beer, red and white dry wine, brandy, vodka, whiskey.
- Children's pool and water slides.
- Great view of the mountains.
Minuses
- In the dining room and in the pool bar there was practically no glass (for alcohol) and faience (for coffee, tea) dishes. Only plastic and cardboard.
- poor or no cultural program. The standard "Children's Disco" with music from a decade ago, as well as "Super Man", "Super Voman" did not impress in any way. Next is the disco.
The main holiday "Turkish Night" consisted of a 40-minute performance "belly dance" to the drums. After "good night kids" you can safely lie down in LYulya.
- on a small beach, 25 percent of the sun loungers are broken and if you don’t come before 8-30 there will be no place for sure.
- the indifference of the staff.
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• 3
• traveled 5 years ago
Good day to all. My wife and child (5 years old) and I came to the TUI UKRAINE office (in Kyiv) and said that we wanted to have a rest in Kemer, Turkey. In this office we were recommended the hotel "Palmet Resort Kiris". We bought a tour from TUI, contract dated 06/15/2019, payment ID through Privatbank: D593-3EE0-8C97-02B82E125888.
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Good day to all. My wife and child (5 years old) and I came to the TUI UKRAINE office (in Kyiv) and said that we wanted to have a rest in Kemer, Turkey. In this office we were recommended the hotel "Palmet Resort Kiris". We bought a tour from TUI, contract dated 06/15/2019, payment ID through Privatbank: D593-3EE0-8C97-02B82E125888.
At the TUI UKRAINE office, we were given a settlement voucher No. 3766783 dated 06/18/2019 and KM insurance No. 3240005 with PJSC "European travel insurance" (that is, we were insured by TUI UKRAINE independently).
Upon arrival at the hotel, we were settled in room 010. In this room, as in other rooms, we found a huge mold (fungus) on all the walls (photo attached). The room from this fungus had a stench and dampness, clothes and floors did not dry out from dampness, the bed was damp. The front desk said there were no other rooms.
Also, with us and from other tourists, there were constant complaints to the hotel administration about the replacement of rooms due to the presence of fungus on the walls.
After staying at the hotel, our girl's health deteriorated sharply, all night (every 10 minutes!!! ) she had vomiting, diarrhea, a sharp pain in her stomach, and a temperature. I'm not saying it's fungus. We at 07 am on 07/04/2019 through the above insurance (+902423102820) asked for medical help. A private doctor arrived, took us to his medical office (somewhere in the private sector), put in drips, prescribed treatment, and took us back to the hotel. I didn’t take ANALYSIS, I didn’t write out a referral for tests. They did not take him to the hospital for admission.
Further, by the evening of 07/04/2019, the child became even worse. We again applied for medical help through the above insurance, another doctor arrived and took us to the Kemer Yasam Hastanesi hospital in a car. At 20:00 on 07/04/2019, the child was hospitalized. We had a return flight at 09.20 on 07/05/2019. When I asked the attending physician if she would be able to fly, he answered no. He said that the diagnosis will be based on the results of all tests.
The child was put on a drip, they took tests (but they didn’t take all the tests that the attending physician wrote to take from the child).
We called the insurance company (+902423102820), informed about hospitalization and the impossibility of tomorrow's flight. About an hour later I got a call back from PJSC "European travel insurance" and was informed that if we do not fly out tomorrow morning and stay in the hospital, the insurance company will not pay (will not cover) us for new plane tickets (for another date) and accommodation of parents in Kemer for the period of inpatient treatment of the child. After our re-informing the operator about the impossibility of departure for health reasons, he replied that they would now call our hospital with which they cooperate and "sort it out". What happened next I will never forget. . .
On 07/05/2019 at 04:00, a group of doctors entered our ward (3rd floor, ward No. 011) and informed us that the blood test was normal, we were discharged, get ready and fly out. I had to fly out with a sick child who had been in the hospital for only 8 hours and on the plane RELATED EVERY 15 minutes! Later, in the blood test, we saw indicators that were outside the reference values. I am sure that the child was not subject to discharge, all the tests were not taken, there was a temperature, pain, vomiting! Upon arrival home, we were taken by an ambulance and now the child was hospitalized in the infectious diseases. They took three tests, one showed a rotavirus infection, the results of other tests (sowing) were told to wait 5 days. Such are the tourist services and the main attitude! After all, they perfectly understood that anything could happen to a child on the road. I think there are enough grounds to file a lawsuit against TUI in court.
At the TUI UKRAINE office, we were given a settlement voucher No. 3766783 dated 06/18/2019 and KM insurance No. 3240005 with PJSC "European travel insurance" (that is, we were insured by TUI UKRAINE independently).
Upon arrival at the hotel, we were settled in room 010. In this room, as in other rooms, we found a huge mold (fungus) on all the walls (photo attached). The room from this fungus had a stench and dampness, clothes and floors did not dry out from dampness, the bed was damp. The front desk said there were no other rooms.
Also, with us and from other tourists, there were constant complaints to the hotel administration about the replacement of rooms due to the presence of fungus on the walls.
After staying at the hotel, our girl's health deteriorated sharply, all night (every 10 minutes!!! ) she had vomiting, diarrhea, a sharp pain in her stomach, and a temperature. I'm not saying it's fungus. We at 07 am on 07/04/2019 through the above insurance (+902423102820) asked for medical help. A private doctor arrived, took us to his medical office (somewhere in the private sector), put in drips, prescribed treatment, and took us back to the hotel. I didn’t take ANALYSIS, I didn’t write out a referral for tests. They did not take him to the hospital for admission.
Further, by the evening of 07/04/2019, the child became even worse. We again applied for medical help through the above insurance, another doctor arrived and took us to the Kemer Yasam Hastanesi hospital in a car. At 20:00 on 07/04/2019, the child was hospitalized. We had a return flight at 09.20 on 07/05/2019. When I asked the attending physician if she would be able to fly, he answered no. He said that the diagnosis will be based on the results of all tests.
The child was put on a drip, they took tests (but they didn’t take all the tests that the attending physician wrote to take from the child).
We called the insurance company (+902423102820), informed about hospitalization and the impossibility of tomorrow's flight. About an hour later I got a call back from PJSC "European travel insurance" and was informed that if we do not fly out tomorrow morning and stay in the hospital, the insurance company will not pay (will not cover) us for new plane tickets (for another date) and accommodation of parents in Kemer for the period of inpatient treatment of the child. After our re-informing the operator about the impossibility of departure for health reasons, he replied that they would now call our hospital with which they cooperate and "sort it out". What happened next I will never forget. . .
On 07/05/2019 at 04:00, a group of doctors entered our ward (3rd floor, ward No. 011) and informed us that the blood test was normal, we were discharged, get ready and fly out. I had to fly out with a sick child who had been in the hospital for only 8 hours and on the plane RELATED EVERY 15 minutes! Later, in the blood test, we saw indicators that were outside the reference values. I am sure that the child was not subject to discharge, all the tests were not taken, there was a temperature, pain, vomiting! Upon arrival home, we were taken by an ambulance and now the child was hospitalized in the infectious diseases. They took three tests, one showed a rotavirus infection, the results of other tests (sowing) were told to wait 5 days. Such are the tourist services and the main attitude! After all, they perfectly understood that anything could happen to a child on the road. I think there are enough grounds to file a lawsuit against TUI in court.
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• 26
I'll try in detail, I chose the hotel carefully, looked through reviews, photos of the hotel, rooms. I knew the resort part of Kirishi, those understanding where I was going. Arrived on May 28 for 7 days, was taken to the hotel at 4-00 in the morning, the hotel employee met at the reception, smiledly issued a card, said where to go.
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I'll try in detail, I chose the hotel carefully, looked through reviews, photos of the hotel, rooms. I knew the resort part of Kirishi, those understanding where I was going. Arrived on May 28 for 7 days, was taken to the hotel at 4-00 in the morning, the hotel employee met at the reception, smiledly issued a card, said where to go. I go in, SHOOOOOOOOOOK, a room without a window, not a working conder, the smell of sewerage is terrible, I was scared to touch the furniture, I leave my suitcase, I go out, apparently the reaction on my face was understandable. Until as if I say: This is a viper, I will not settle. They offer to settle on the basement floor, apparently in the basement. I refuse, they said wait for the next day, we will provide a room on the 3rd floor. I explain that now, where can I rest from the flight. They said there are a lot of sofas in the lobby. Rage, just rage. The next day, the dynamite hotel is on, wait 12-00, then 12-30, the hotel guide Biblioglobus came to the meeting, approached, tried to negotiate, left, the issue was not resolved, I have been in the hotel lobby all this time. The representative of Tez Tour intervened, seeing my condition, they also gave me a room on the 2nd floor, the condition of the room is 20% better, they said there is a window, what else do you need. This is the attitude towards tourists, the state is broken, I understand the money is thrown to the wind, in 2 days the birthday is celebrated in the barracks. About the dining room: the furniture is broken, it is in the basement, there are no glasses, they give out disposable glasses for both coffee and drinks, I am not whimsical in food, so the kitchen is not the main thing for me. Beach: there are sunbeds, but Russia, there is Russia, they run around taking sunbeds at 6 in the morning, they come at 8-00, everything is busy, but there are no people, this is Turkey, baby. I counted the days until the end of my vacation. I appeal to tourists who love comfort, service, you are not here, it's scary really.
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• 11
Chose this hotel because it had a very good price. Check in had to wait 3 hours, but it's not scary. Of course, there were flaws in the room, we had linen and towels in holes, there was a fungus in some places, there was also an old door to the bathroom and it did not close. But in general, it's all tolerable.
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Chose this hotel because it had a very good price. Check in had to wait 3 hours, but it's not scary. Of course, there were flaws in the room, we had linen and towels in holes, there was a fungus in some places, there was also an old door to the bathroom and it did not close. But in general, it's all tolerable. The hotel area is small. Outside the territory there is a road, but it was not particularly noisy. The sea was close, the beach leaves much to be desired. There are all the hotels in a heap. But we just went to the ownerless beach, but it was without sunbeds, but there were almost no people. Internet in the hotel is bad, animation is mediocre, food is also mediocre. The hotel is not for biased tourists, but everything suited us, we were ready for anything.
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• 4
Of course this hotel is in need of renovation. The staff is just the bomb. Food, if evaluated on a 10-point scale, then free points 9. I looked at the reviews on the sites, and this hotel had about 70% of good reviews. The check-in went great. We arrived late at night, somewhere at half past 1, and we were immediately settled.
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Of course this hotel is in need of renovation. The staff is just the bomb. Food, if evaluated on a 10-point scale, then free points 9. I looked at the reviews on the sites, and this hotel had about 70% of good reviews. The check-in went great. We arrived late at night, somewhere at half past 1, and we were immediately settled. I personally did not like the first number, but we were easily changed to the second one without any problems. From the beach 6 minutes walk. The hotel is located in the center of the village, right next to the market, which is very convenient. The yard is completely separated from the street. I really liked this hotel. There is not much movement here, but everything is there and everything is nearby. Animation was the whole day, from 10 to 11 at night, well done guys, whoever wanted, he was involved. But we had no time, as we always traveled and walked by ourselves. The only thing I didn't like was the local vendors. But overall, I am very pleased with my stay at this hotel.
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