Хотите унижения? Вам в Перлыну! Сервис уровня «дно» Do you want humiliation? You in Perlyna! Bottom level service

So, first things first.
A friend got married a couple of weeks ago. All visiting guests lived in Perlyn. A banquet was also ordered from them.
Rooms and area.
The territory is beautiful and clean, fresh air and pine trees everywhere. There is a nice outdoor swimming pool on the banks of the Dnieper.
The rooms are also large and clean, but they lack basic things that you won't immediately pay attention to. There is no safe, there is no shoehorn, and there is nothing to wipe it with. There is not even soap in the bathroom (perhaps only in our room it was like that). It is also not clear what the builders were smoking when the building was erected. There is such beauty around, and in most rooms the windows are located at a height of 1.8 meters from the floor and there is no balcony. You feel like you're in a basement.
Service.

Everything would be fine, we are not particularly picky, but when communication began with the staff, we realized that the service was a complete bottom. Everything is designed to squeeze as much money out of you as possible, with the understanding that a self-respecting person will never return. Moreover, elementary things that can be presented differently are done and said in such a way as to put you in an awkward position and make you feel like a bum. It feels like all the guests owe something to the staff. With everything. Only a couple of adequate waiters met.
The bride and groom arrived, asked for passports a little later (it was necessary urgently to the room), they were rudely told that they needed to be given now. Moreover, they know that the whole wedding lives with them and they will not go anywhere. When you check in, they also try to impose a 100 UAH payment for the pool, while mocking you and saying that it will be more expensive later.
My wife and I checked into the room, the card did not work. They brought a girl from the reception, she opened the room with a key, said they would fix it within an hour. What the hell was up there.
After the banquet, we stayed in the summer pavilion for a walk)) There was no longer any service, no one asked for anything, they just sat and drank. An hour later, they started to kick me out and say that we need to turn off the light, we persuaded us to leave 2 lanterns so that it was not so dark, we left it. In the morning, the bride and groom bill for 1700 UAH. Is it that 2 lamps burned so much light in 2 hours? Or how to understand it?
The water ran out, the wife went to the bar to get some. She was answered in an incomprehensible tone that further water was only for money, although no one asked for it for free. Could you have answered well? And then, in a normal institution, when something is over during a banquet, they tell the organizers of the banquet about it, and do not mock the guests.
It's just what happened to us or what we saw. The guests the next day were all discussing this "beautiful hotel".
They also say that they heard the communication of the director or owner with the staff, it is at the same level.
All in all. Outcome. The place is great, but the staff ruins everything. If you mow them all down and take adequate ones, then the place will turn out to be worthy. And now I do not recommend anyone to go there, especially families or order a banquet.