A month ago, I booked a room in a private hotel. I paid a prepayment. We didn’t draw up any contract. Moreover, there is no information on the hotel website about the cancellation of the reservation and in what terms. 20 days before arrival, we decided to cancel the reservation, as we decided to travel in a larger group and, of course, we need a larger room. The refusal was accepted, but they refuse to return the advance payment. What should I do?
13 years ago
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3 subscribers 5 answers