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Can I get a refund
A month ago, I booked a room in a private hotel. I paid a prepayment. We didn’t draw up any contract. Moreover, there is no information on the hotel website about the cancellation of the reservation and in what terms.
20 days before arrival, we decided to cancel the reservation, as we decided to travel in a larger group and, of course, we need a larger room.
The refusal was accepted, but they refuse to return the advance payment. What should I do?
20 days before arrival, we decided to cancel the reservation, as we decided to travel in a larger group and, of course, we need a larger room.
The refusal was accepted, but they refuse to return the advance payment. What should I do?
Translated automatically from Russian. View original
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Answers • 5
If you are going to the same hotel, then there should be no problems, just the prepayment is transferred to another type of room. If you didn’t draw up an agreement in another, then it will be very difficult to actually return it, since you don’t have any documents on hand. And one more thing, if you made an advance payment by paying a receipt through a bank, then the hotel 100% has a forged contract with you, since they do not have the right to issue an invoice without basing documents. If there is a receipt for payment, send the tax to them.
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answered 11 years ago
About send tax, maybe write in more detail. So I kind of like "in the subject", but still I don't understand what exactly you mean. I doubt very much that the topcaster knows how to do it. And most importantly, most likely there, or in general, entrepreneurial activity is carried out without registration and the prepayment was accepted as a transfer from a private person. It will not be so easy to prove what kind of hotel accommodation services it is. Or is it a sole proprietorship, which is easier, but even here, the agreement was concluded orally, and from here, one can say, they already lived, one can say that they agreed orally and. etc. But it is still necessary to know which entity operates in this hotel and whether he received an advance payment. You need to know who paid and in what way. So, to whom specifically to send the tax, to determine the subject of the predp. Activities are often not so easy in our realities. Second, in what form and where to write or call? Without a trial, even in case of successful complaints to the tax office, the topcaster itself will not return the money - at most - they will charge the hotel for money, and most likely - unofficially unwind for a couple of thousand hryvnias. The tax service will not return the money to the topicaster until he goes to court. Or will not threaten the hotel with complaints and those will be decided on the world.
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answered 11 years ago
Write to whom the prepayment was paid - an individual, an individual entrepreneur, a legal entity. In what way and what did you indicate in the purpose of payment. If there is no written agreement, but the possibility of concluding an oral agreement can be challenged, depending on the subject. Then the issue is resolved according to the laws of Ukraine, and according to them, unproven services are reimbursed (this is very short). But if the date of residence is not indicated in the purpose of the payment, at least or you do not have correspondence on soap with a discussion, but only talked on the phone, then you will prove something. The court, the witnesses are not your way, the amount is ridiculous, most likely. You can intimidate that you will complain, sue, write negative reviews about them everywhere, etc., you can, maybe it will work.
But the surest option now is simply to negotiate for the money to be returned or the dates of the trip to be postponed to another time, etc. You don’t have any trump cards, it seems.
But the surest option now is simply to negotiate for the money to be returned or the dates of the trip to be postponed to another time, etc. You don’t have any trump cards, it seems.
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answered 11 years ago
well, yes. How would you like to know how the payment was made? If it's just a transfer to the card, then you can consider this a charitable contribution to the hotel.
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answered 11 years ago
Well, the topic artist from Russia, in Nikolaevka, they know for sure that you will not sue.
But if you need a bigger room in this hotel, then why are you asking for a refund? More is more expensive, it should be profitable for them, they could increase the prepayment even more.
But if you need a bigger room in this hotel, then why are you asking for a refund? More is more expensive, it should be profitable for them, they could increase the prepayment even more.
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answered 11 years ago
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