The hotel canceled the booking the day before check-in

Written: 22 august 2015
Travel time: 21 august 2015
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Service: 1.0
Disgusting attitude towards customers. We booked a room for the end of August 3 weeks in advance, and two days before check-in, problems with the hotel began to appear. That is, the hotel began to reject the provided cards (as it turned out later, only credit cards were needed).
In connection with the problem, we contacted the hotel staff for clarification, but we were firmly convinced that everything was in order with the card and with our booking. We alerted the hotel staff that we were prepared to pay for the booking if required and asked them to call them back anyway.
The next day, it turned out that the hotel management canceled the reservation and sold the room that we booked, explaining that it was not their fault - these are all the rules of a third-party booking service. That is, we were left without a room the day before arrival.
Translated automatically from Russian. View original