Такого отношения я ещё не встречал! I have never seen such an attitude!

Worst customer service place I've ever been to. We settled on August 25th until September 6th, 2013. I got poisoned in the restaurant of this hotel on August 27, at night I was taken by ambulance to the infectious diseases hospital in Odessa. A few days later I realized that I needed treatment and needed to return home. I turned to the hotel manager Tatyana with a request to return the money for 6 days. After conferring with the management at 3 pm on August 30, Tatyana reported that she had received confirmation of the return of money to me. And we went to buy tickets for the evening train. We bought tickets, at 19:00 they specified when and how to get the money, we were told that you would come in before leaving. When at 21:30 we went down for the money, we were told that they had changed their minds and would not return the money to us in accordance with the clause of the contract. Then we drew attention to the shortcomings in the contract: an error in the date of eviction, the header of the contract was not filled out, there was no signature and seal of the organization. They said the contract was invalid. It did not bring any effect and we called the police. The point is to work. Also, during our dispute, the administrator Elena repeated several times that after my poisoning, the sanitary and epidemiological station (SES) called them and said that I needed to be quarantined and treated in the room. But, in order not to raise a fuss, the hotel administration said that they would process it themselves, but they didn’t tell me about the quarantine. Putting the health of the rest of the hotel and restaurant guests at risk, a breakfast buffet is served every morning. During the resolution of our conflict, the director refused to get in touch, the lawyers also sent us to court in absentia. The money is not returned to us.
Now a little about the hotel itself. The buffet (breakfast) has not changed in two weeks not by a gram, it has never been: cereals, scrambled eggs. omelets. Exceptionally - sausages, chicken fillets, pancakes and cheesecakes, and so on for 2 weeks. The rooms seem to be new, but the doors are cardboard - you can hear everything, it's impossible to sleep. The windows must be closed, because either the locals are screaming or the restaurant is working in the courtyard. Two days before departure, a pipe in the bathroom flowed, they don’t actually have an engineering service, and the master drove all day.
And an interesting fact - angry at the hotel, we left without saying anything, so we just left the key in the room and called a taxi, security rushed after us, threatened the driver until our room was checked, did not let him leave. Here is a good place for you!

Here's your "rest", go around this hotel!