Went with my husband for the holidays and loved it! Check in was quick, the room was clean, bright and comfortable. Breakfasts are incomparable (enough meat dishes, fruits, pastries, pancakes, cheesecakes) and varied. On March 8, guests of the hotel were treated to champagne. Many thanks to the girls from the reception.
… More ▾
Went with my husband for the holidays and loved it! Check in was quick, the room was clean, bright and comfortable. Breakfasts are incomparable (enough meat dishes, fruits, pastries, pancakes, cheesecakes) and varied. On March 8, guests of the hotel were treated to champagne. Many thanks to the girls from the reception. It so happened that during check-out they forgot their sneakers in the hotel room, of course we remembered this on the train))) I was pleasantly surprised when the hotel staff responded responsively to the request to send the sneakers through the new mail. Many human thanks to all the staff of the hotel "Odesskiy Dvorik".
Like
You like
• 2
Show other comments …
Disgusting attitude towards customers. We booked a room for the end of August 3 weeks in advance, and two days before check-in, problems with the hotel began to appear. That is, the hotel began to reject the provided cards (as it turned out later, only credit cards were needed). In connection with the problem, we contacted the hotel staff for clarification, but we were firmly convinced that everything was in order with the card and with our booking.
… More ▾
Disgusting attitude towards customers. We booked a room for the end of August 3 weeks in advance, and two days before check-in, problems with the hotel began to appear. That is, the hotel began to reject the provided cards (as it turned out later, only credit cards were needed).
In connection with the problem, we contacted the hotel staff for clarification, but we were firmly convinced that everything was in order with the card and with our booking. We alerted the hotel staff that we were prepared to pay for the booking if required and asked them to call them back anyway.
The next day, it turned out that the hotel management canceled the reservation and sold the room that we booked, explaining that it was not their fault - these are all the rules of a third-party booking service. That is, we were left without a room the day before arrival.
In connection with the problem, we contacted the hotel staff for clarification, but we were firmly convinced that everything was in order with the card and with our booking. We alerted the hotel staff that we were prepared to pay for the booking if required and asked them to call them back anyway.
The next day, it turned out that the hotel management canceled the reservation and sold the room that we booked, explaining that it was not their fault - these are all the rules of a third-party booking service. That is, we were left without a room the day before arrival.
Like
You like
• 6
From a trip to Odessa there were very ambivalent feelings - a very beautiful city and, as it turned out, a very bad hotel. I'll start in order: 1. For a corporate meeting in Odessa and excellent reviews on booking. com was selected Odessa courtyard. It was agreed with the hotel two weeks before check-in that people would start arriving from 4 am, so we needed an early check-in.
… More ▾
From a trip to Odessa there were very ambivalent feelings - a very beautiful city and, as it turned out, a very bad hotel. I'll start in order:
1. For a corporate meeting in Odessa and excellent reviews on booking. com was selected Odessa courtyard. It was agreed with the hotel two weeks before check-in that people would start arriving from 4 am, so we needed an early check-in. We paid 50% of the room rate for it and received a promise from the hotel that guests can check in from midnight. As a result, those who arrived early had to just sit in the corridor, because, as explained at the reception, for some reason, their early check-in starts at 8 in the morning. What is most interesting is that those who arrived after 8 were also settled at least an hour later, because someone lived in the rooms and they had to be removed.
2. The girls at the reception are frostbitten (I just can’t find another word). It looks like they are sleeping on the go. They cannot give a clear answer to any question.
3.
When settling in, another surprise awaited us - superior double rooms (it was agreed in advance that there should be two SEPARATE beds). And what did we get - one double bed and ...a sofa! Of the 13 rooms booked, there were 6 such "improved" rooms. In principle, it is strange that they did not charge us for the second "free" place on the bed.
4. For some reason, there was only one set of towels in the double room. The second was brought only after another pleasant communication with the reception. Moreover, the towel brought was with traces of lipstick - and again I had to deal with the reception.
5. A separate story is the smell in the room. Despite the fact that smoking is prohibited in the rooms, there is a sign on the table saying that if you want to smoke, just pay an additional 200 UAH. I think someone in front of us did not regret 200 UAH, in the end we had to sleep all night with an open balcony, because it was impossible to breathe.
6.
When leaving, we also had to wait until the room was checked, just like in the old Soviet hotels.
But the hotel has a doorman!
In general, after visiting Odessa, I can say that this is definitely not the last visit, but it is also certain that I will bypass the Odessa courtyard on the tenth road.
1. For a corporate meeting in Odessa and excellent reviews on booking. com was selected Odessa courtyard. It was agreed with the hotel two weeks before check-in that people would start arriving from 4 am, so we needed an early check-in. We paid 50% of the room rate for it and received a promise from the hotel that guests can check in from midnight. As a result, those who arrived early had to just sit in the corridor, because, as explained at the reception, for some reason, their early check-in starts at 8 in the morning. What is most interesting is that those who arrived after 8 were also settled at least an hour later, because someone lived in the rooms and they had to be removed.
2. The girls at the reception are frostbitten (I just can’t find another word). It looks like they are sleeping on the go. They cannot give a clear answer to any question.
3.
When settling in, another surprise awaited us - superior double rooms (it was agreed in advance that there should be two SEPARATE beds). And what did we get - one double bed and ...a sofa! Of the 13 rooms booked, there were 6 such "improved" rooms. In principle, it is strange that they did not charge us for the second "free" place on the bed.
4. For some reason, there was only one set of towels in the double room. The second was brought only after another pleasant communication with the reception. Moreover, the towel brought was with traces of lipstick - and again I had to deal with the reception.
5. A separate story is the smell in the room. Despite the fact that smoking is prohibited in the rooms, there is a sign on the table saying that if you want to smoke, just pay an additional 200 UAH. I think someone in front of us did not regret 200 UAH, in the end we had to sleep all night with an open balcony, because it was impossible to breathe.
6.
When leaving, we also had to wait until the room was checked, just like in the old Soviet hotels.
But the hotel has a doorman!
In general, after visiting Odessa, I can say that this is definitely not the last visit, but it is also certain that I will bypass the Odessa courtyard on the tenth road.
Like
You like
• 1
Worst customer service place I've ever been to. We settled on August 25th until September 6th, 2013. I got poisoned in the restaurant of this hotel on August 27, at night I was taken by ambulance to the infectious diseases hospital in Odessa. A few days later I realized that I needed treatment and needed to return home.
… More ▾
Worst customer service place I've ever been to. We settled on August 25th until September 6th, 2013. I got poisoned in the restaurant of this hotel on August 27, at night I was taken by ambulance to the infectious diseases hospital in Odessa. A few days later I realized that I needed treatment and needed to return home. I turned to the hotel manager Tatyana with a request to return the money for 6 days. After conferring with the management at 3 pm on August 30, Tatyana reported that she had received confirmation of the return of money to me. And we went to buy tickets for the evening train. We bought tickets, at 19:00 they specified when and how to get the money, we were told that you would come in before leaving. When at 21:30 we went down for the money, we were told that they had changed their minds and would not return the money to us in accordance with the clause of the contract. Then we drew attention to the shortcomings in the contract: an error in the date of eviction, the header of the contract was not filled out, there was no signature and seal of the organization. They said the contract was invalid. It did not bring any effect and we called the police. The point is to work. Also, during our dispute, the administrator Elena repeated several times that after my poisoning, the sanitary and epidemiological station (SES) called them and said that I needed to be quarantined and treated in the room. But, in order not to raise a fuss, the hotel administration said that they would process it themselves, but they didn’t tell me about the quarantine. Putting the health of the rest of the hotel and restaurant guests at risk, a breakfast buffet is served every morning. During the resolution of our conflict, the director refused to get in touch, the lawyers also sent us to court in absentia. The money is not returned to us.
Now a little about the hotel itself. The buffet (breakfast) has not changed in two weeks not by a gram, it has never been: cereals, scrambled eggs. omelets. Exceptionally - sausages, chicken fillets, pancakes and cheesecakes, and so on for 2 weeks. The rooms seem to be new, but the doors are cardboard - you can hear everything, it's impossible to sleep. The windows must be closed, because either the locals are screaming or the restaurant is working in the courtyard. Two days before departure, a pipe in the bathroom flowed, they don’t actually have an engineering service, and the master drove all day.
And an interesting fact - angry at the hotel, we left without saying anything, so we just left the key in the room and called a taxi, security rushed after us, threatened the driver until our room was checked, did not let him leave. Here is a good place for you!
Here's your "rest", go around this hotel!
Now a little about the hotel itself. The buffet (breakfast) has not changed in two weeks not by a gram, it has never been: cereals, scrambled eggs. omelets. Exceptionally - sausages, chicken fillets, pancakes and cheesecakes, and so on for 2 weeks. The rooms seem to be new, but the doors are cardboard - you can hear everything, it's impossible to sleep. The windows must be closed, because either the locals are screaming or the restaurant is working in the courtyard. Two days before departure, a pipe in the bathroom flowed, they don’t actually have an engineering service, and the master drove all day.
And an interesting fact - angry at the hotel, we left without saying anything, so we just left the key in the room and called a taxi, security rushed after us, threatened the driver until our room was checked, did not let him leave. Here is a good place for you!
Here's your "rest", go around this hotel!
Like
You like
• 5
I read the reviews of other people, it seems that we are talking about different places. Perhaps we were lucky, and I can’t say anything bad about the hotel staff, they called a taxi, they asked something, they informed us. The room (we had a standard) is cozy and bright. Breakfast buffet, lots to choose from.
… More ▾
I read the reviews of other people, it seems that we are talking about different places. Perhaps we were lucky, and I can’t say anything bad about the hotel staff, they called a taxi, they asked something, they informed us. The room (we had a standard) is cozy and bright. Breakfast buffet, lots to choose from. Well located, right in the center.
Like
You like
• 2
I would like to respond to the previous review: maybe you were in the wrong hotel? According to the points, firstly, the quiet center of Odessa with elite housing near the central park was called a "stinking gateway". The hotel does not have 15 rooms, but more than 25. And finally, you don’t have to go to the beach at all, with all your desire, you won’t be able to walk there in more than 10 minutes.
… More ▾
I would like to respond to the previous review: maybe you were in the wrong hotel? According to the points, firstly, the quiet center of Odessa with elite housing near the central park was called a "stinking gateway". The hotel does not have 15 rooms, but more than 25. And finally, you don’t have to go to the beach at all, with all your desire, you won’t be able to walk there in more than 10 minutes. This is a simple statement of facts, it seems that someone is just leaking black information here.
Like
You like
• -2
Yesterday, 06.06. 11, returned from Odessa. We flew back and forth by plane, so we did not experience all the delights of a daily train ride. The price of a ticket for a plane and a compartment is the same. We really liked Odessa: Primorsky Boulevard, Duke, Potemkin Stairs and of course the Opera House, all this is impressive.
… More ▾
Yesterday, 06.06. 11, returned from Odessa. We flew back and forth by plane, so we did not experience all the delights of a daily train ride. The price of a ticket for a plane and a compartment is the same. We really liked Odessa: Primorsky Boulevard, Duke, Potemkin Stairs and of course the Opera House, all this is impressive. It is very good that the hotel "Gostiny Dvor" is very close. The hotel itself stands in a smelly Odessa gateway, if we didn’t go by taxi, we would walk around for a long time because, not knowing where it is, it’s difficult to find it. The hotel is small, only 15 rooms, but clean and comfortable inside. The room was cleaned every day, towels were also changed every day, they were greedy to put soap and shampoo, they put one piece each, although there were two of us. If you ask, they will bring more. The standard room had one chair, they asked for a day to bring a second one. But we got our way, and they still brought us a chair. A very big disadvantage of this hotel is the audibility, you don’t even need to strain your hearing to hear what they are talking about in the next room, and not only they are talking. . . And in our room there was a boiler, hidden in a closet, which was buzzing all the time. The rest of the hotel made a good impression. Breakfast is not plentiful, but you will not die of hunger. Serves breakfast very pleasant woman named Jasmine. You can contact her with any request. You need to go to this hotel if you want to see the city, because it is far from the sea and you need to take a minibus.
Like
You like
• traveled 13 years ago
I want to note right away - the hotel is normal. Good rooms, spacious, linen + cleaning + furniture - very good. But, unfortunately, the rest was overshadowed by the dishonesty of the hotel management. In order, we were supposed to have a corporate training with our Moscow colleagues. Odessa courtyard was chosen for living.
… More ▾
I want to note right away - the hotel is normal. Good rooms, spacious, linen + cleaning + furniture - very good.
But, unfortunately, the rest was overshadowed by the dishonesty of the hotel management. In order, we were supposed to have a corporate training with our Moscow colleagues. Odessa courtyard was chosen for living. As a result, when the Kyiv part of the guests arrived, we paid immediately for all the booked rooms, including Muscovites. Aerosvit canceled the flight and the Muscovites did not arrive. When I raised the question, return people for 1 day to us money. I didn’t even ask for a refund on the day of arrival - I understand that they were expected and all that... But with a certificate from Aerosvit, in a force majeure situation, the hotel management did not want to part with 9 thousand UAH! It's disgusting and disgusting. We no longer work with the Odessa courtyard - the uncleanliness of the owner is amazing.
But, unfortunately, the rest was overshadowed by the dishonesty of the hotel management. In order, we were supposed to have a corporate training with our Moscow colleagues. Odessa courtyard was chosen for living. As a result, when the Kyiv part of the guests arrived, we paid immediately for all the booked rooms, including Muscovites. Aerosvit canceled the flight and the Muscovites did not arrive. When I raised the question, return people for 1 day to us money. I didn’t even ask for a refund on the day of arrival - I understand that they were expected and all that... But with a certificate from Aerosvit, in a force majeure situation, the hotel management did not want to part with 9 thousand UAH! It's disgusting and disgusting. We no longer work with the Odessa courtyard - the uncleanliness of the owner is amazing.
Like
You like
• 6
Upon arrival in Odessa, my choice immediately fell on this hotel, when you enter a cozy courtyard, your mood immediately rises, a pleasant meeting of the staff maintains a feeling of comfort.
… More ▾
Upon arrival in Odessa, my choice immediately fell on this hotel, when you enter a cozy courtyard, your mood immediately rises, a pleasant meeting of the staff maintains a feeling of comfort.
Like
You like
• -1
• traveled 14 years ago
My husband and I wanted to celebrate New Year 2011 in this cozy and romantic place (judging by the photo on the site)... but we called to book a room and changed our minds))) because. the cost of the room on these days increased by 2 times... and only in this hotel, others called, the price does not change! good luck - such a "beautiful" hotel.
… More ▾
My husband and I wanted to celebrate New Year 2011 in this cozy and romantic place (judging by the photo on the site)... but we called to book a room and changed our minds))) because. the cost of the room on these days increased by 2 times... and only in this hotel, others called, the price does not change! good luck - such a "beautiful" hotel
Like
You like
• 5
Show more »
