Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
2.0
Cleanliness:
4.0
Food:
7.0
What do we expect to get by going to a 4* or even 5* hotel? Comfort and coziness, a room with all amenities, peace and quiet, helpful staff or something else? Each of us has our own requirements for the level of service, but the water in the tap, the cleanliness of the room and the friendliness of the administration - this is something that simply must be.
I went to a conference in the glorious city of Truskavets (Ukraine), where we were accommodated in the Geneva Spa Hotel. On the booking site. whom they proudly name themselves as a 5 star spa hotel. But if this is a five-star level, then I have no words.
Upon arrival, everything started very culturally and friendly: the doorman opens the doors, the paperwork at the reception was fairly quick, and even the porter who took us to our room and delivered the luggage. After a long trip across the country, lack of sleep and general fatigue, I wanted to take a quick shower and sleep for an hour before the conference. But only hot water flowed from the faucet.
A call to the reception and the answer to my complaint: "I will pass it on. " After 10 minutes it stopped going and hot and I already regretted my call. At that time, in another building, there was only cold water in the tap, and the receptionist answered them: “There is an accident in the city and there is no hot water anywhere. ” Excuse me how? That is, she was in the Geneva building, but she was not in the whole city. Some kind of mysticism or did the Chinese warm it in the basement? An hour later, barely warm water went out, but along with it came water from the current toilet tank. Reception call. 30 minutes and no one came. I called again, I explained rudely (because already half of the floor was in the water) and lo and behold, after 10 minutes the plumber came. "Hello, sweetheart! And we weren't expecting you. "
And this statement can be parsed into quotes:
The bright rooms at Royal Geneva Resort & Spa include a minibar, safe and kettle. The bathrooms have underfloor heating, toiletries and a hairdryer. Cozy bathrobes and slippers are provided.
- The minibar to which the price list is glued, but inside which, apart from a musty smell, there is nothing.
- Toiletries at the rate of one tube of 20 ml "Shower Gel" for two, one roll of toilet paper. No, of course, we didn’t come there to spoil, but even in the toilet of a hotel without stars there are always at least two!
“And the towel rack, which fell beautifully on me as soon as I tried to grab a towel. I'm starting to be afraid of hangers.
- Fen. Yes, I confirm, there is a hair dryer, but! But it does NOT work. How? Well, how could thirty-three misfortunes fall on one number at the same time? Only evil and envious competitors did all this on purpose.
And those cozy bathrobes with their belt loops torn off? Yes, because it is the torn loop that gives the dressing gown that native coziness and comfort. Here, slippers - yes, ahh, there are no complaints about them, 47 the trampled size was just right for me.
Considering that about 70 people came to the conference, I learned a lot about decent service. Someone's toilet was not screwed to the floor, someone woke up in the morning from the fact that it was dripping from the ceiling onto the bed, someone's light did not work and the receptionist offered to “move the switch” (c). Someone listened half the night to the builders cutting tiles behind the wall. Someone brought an iron with a broken spout so hard that it was scary to iron it. It’s not interesting to talk about non-opening windows and balconies. Yes, in my room the balcony opened, but everything there is in frozen drops of solution. This is apparently such a design move, but I, stupid, did not appreciate it.
Too bad I didn't get to try out the wardrobe and coat hooks in the bathroom. And not because I had no time. Yes, I would love to, but I did not find them in the room. I looked everywhere, even under the bed.
The hooks in the bathroom are also gone, apparently you need to keep the bathrobe in your hands while you wash.
Yes, what is there, you can immediately in it.
But most of all, I fell in love with the cables sticking out of the ceiling and from the wall, it was good at least they wrapped them with electrical tape. I have become attached to such a non-standard solution with all my heart.
And this amazingly beautiful facade of the building, albeit overlooking the courtyard. Isn't he charming?
And what an amazing process of eviction from this beautiful place. Nowhere and never have I been surrounded by such care and warmth. Upon check-in, each guest was given an electronic room key and an electronic bracelet through which all payments for additional services are made. My neighbor (and part-time colleague) went for a massage, but they don’t evict me, demanding to pay for the service! What is this? What's the point of bracelets? Or is it such a service - whoever left first, pays for the banquet. And what is this 3X5 cm code sheet with the word “Paid” worth, which the reception gives you (upon successful delivery of the room!
) and requires security when leaving the hotel. No one gave me a code sheet, but no one was going to let me out of the hotel either. "Not allowed! said the security guard, shaking the list of guests attached to the clipboard in front of me. I'm back to the administration:
- Girl, I need a password, otherwise there is no way. He's not supposed to!
“Oh, but I can’t write it out for you, according to the instructions it’s not allowed, ” she replies no less indignantly. I draw air into my lungs, otherwise I understand that the blood begins to boil, and I say:
- Then tell him to let him out. I have a bus in 20 minutes and a train in 2 hours. And you have not one, but another!
Then there was some squabbling between this girl, her partner and the guard.
“Let go, ” the girl screams.
“Write a pass, I can’t, I have instructions, ” the guard shouts to her from across the lobby.
“Yes, write out a pass, ” the partner intervenes.
And so in a circle. I intervene, because they bargain until green, and I have transport.
The girl fell under the onslaught and the pass was issued.
The words from the guard who received his coveted leaf of happiness: "Happy journey" sounded like a spit in the back.
127 euros for double occupancy in an economy class room is apparently a worthy price for such a service.
I went to a conference in the glorious city of Truskavets (Ukraine), where we were accommodated in the Geneva Spa Hotel. On the booking site. whom they proudly name themselves as a 5 star spa hotel. But if this is a five-star level, then I have no words.
Upon arrival, everything started very culturally and friendly: the doorman opens the doors, the paperwork at the reception was fairly quick, and even the porter who took us to our room and delivered the luggage. After a long trip across the country, lack of sleep and general fatigue, I wanted to take a quick shower and sleep for an hour before the conference. But only hot water flowed from the faucet.
A call to the reception and the answer to my complaint: "I will pass it on. " After 10 minutes it stopped going and hot and I already regretted my call. At that time, in another building, there was only cold water in the tap, and the receptionist answered them: “There is an accident in the city and there is no hot water anywhere. ” Excuse me how? That is, she was in the Geneva building, but she was not in the whole city. Some kind of mysticism or did the Chinese warm it in the basement? An hour later, barely warm water went out, but along with it came water from the current toilet tank. Reception call. 30 minutes and no one came. I called again, I explained rudely (because already half of the floor was in the water) and lo and behold, after 10 minutes the plumber came. "Hello, sweetheart! And we weren't expecting you. "
And this statement can be parsed into quotes:
The bright rooms at Royal Geneva Resort & Spa include a minibar, safe and kettle. The bathrooms have underfloor heating, toiletries and a hairdryer. Cozy bathrobes and slippers are provided.
- The minibar to which the price list is glued, but inside which, apart from a musty smell, there is nothing.
- Toiletries at the rate of one tube of 20 ml "Shower Gel" for two, one roll of toilet paper. No, of course, we didn’t come there to spoil, but even in the toilet of a hotel without stars there are always at least two!
“And the towel rack, which fell beautifully on me as soon as I tried to grab a towel. I'm starting to be afraid of hangers.
- Fen. Yes, I confirm, there is a hair dryer, but! But it does NOT work. How? Well, how could thirty-three misfortunes fall on one number at the same time? Only evil and envious competitors did all this on purpose.
And those cozy bathrobes with their belt loops torn off? Yes, because it is the torn loop that gives the dressing gown that native coziness and comfort. Here, slippers - yes, ahh, there are no complaints about them, 47 the trampled size was just right for me.
Considering that about 70 people came to the conference, I learned a lot about decent service. Someone's toilet was not screwed to the floor, someone woke up in the morning from the fact that it was dripping from the ceiling onto the bed, someone's light did not work and the receptionist offered to “move the switch” (c). Someone listened half the night to the builders cutting tiles behind the wall. Someone brought an iron with a broken spout so hard that it was scary to iron it. It’s not interesting to talk about non-opening windows and balconies. Yes, in my room the balcony opened, but everything there is in frozen drops of solution. This is apparently such a design move, but I, stupid, did not appreciate it.
Too bad I didn't get to try out the wardrobe and coat hooks in the bathroom. And not because I had no time. Yes, I would love to, but I did not find them in the room. I looked everywhere, even under the bed.
The hooks in the bathroom are also gone, apparently you need to keep the bathrobe in your hands while you wash.
Yes, what is there, you can immediately in it.
But most of all, I fell in love with the cables sticking out of the ceiling and from the wall, it was good at least they wrapped them with electrical tape. I have become attached to such a non-standard solution with all my heart.
And this amazingly beautiful facade of the building, albeit overlooking the courtyard. Isn't he charming?
And what an amazing process of eviction from this beautiful place. Nowhere and never have I been surrounded by such care and warmth. Upon check-in, each guest was given an electronic room key and an electronic bracelet through which all payments for additional services are made. My neighbor (and part-time colleague) went for a massage, but they don’t evict me, demanding to pay for the service! What is this? What's the point of bracelets? Or is it such a service - whoever left first, pays for the banquet. And what is this 3X5 cm code sheet with the word “Paid” worth, which the reception gives you (upon successful delivery of the room!
) and requires security when leaving the hotel. No one gave me a code sheet, but no one was going to let me out of the hotel either. "Not allowed! said the security guard, shaking the list of guests attached to the clipboard in front of me. I'm back to the administration:
- Girl, I need a password, otherwise there is no way. He's not supposed to!
“Oh, but I can’t write it out for you, according to the instructions it’s not allowed, ” she replies no less indignantly. I draw air into my lungs, otherwise I understand that the blood begins to boil, and I say:
- Then tell him to let him out. I have a bus in 20 minutes and a train in 2 hours. And you have not one, but another!
Then there was some squabbling between this girl, her partner and the guard.
“Let go, ” the girl screams.
“Write a pass, I can’t, I have instructions, ” the guard shouts to her from across the lobby.
“Yes, write out a pass, ” the partner intervenes.
And so in a circle. I intervene, because they bargain until green, and I have transport.
The girl fell under the onslaught and the pass was issued.
The words from the guard who received his coveted leaf of happiness: "Happy journey" sounded like a spit in the back.
127 euros for double occupancy in an economy class room is apparently a worthy price for such a service.
Translated automatically from Russian. View original
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