We chose the hotel on the recommendation of a friend. We booked a two-room suite 7004. In fact, the sofa in the living room is broken, and for a long time, and there is no information about it anywhere (according to the administrator Natalia, it is needed for the picture, for the interior, it was planned that way).
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We chose the hotel on the recommendation of a friend. We booked a two-room suite 7004. In fact, the sofa in the living room is broken, and for a long time, and there is no information about it anywhere (according to the administrator Natalia, it is needed for the picture, for the interior, it was planned that way). We changed the room to 6004 (it has a balcony), we delivered a bed in the living room. The towel dryer does not work, the previous residents hung a rope on the balcony for this. The plaster from the columns is crumbling on the balcony and a birch tree has already grown on it!!! ! The bathrobes for the SPA turned out to be too small. There were no others, so we flew by with water procedures, by the way, the SPA works from 2 pm, since children from the Artek Prykarpattya camp rest in the morning (this is one of the hotel buildings). In the dining room (I can't say that it is a restaurant) the plates are all chipped, we went through 2 stacks to find 2 whole plates. I won't talk about the quality of food and service - it's a trip to the past (the USSR). The iron in the Grand Royal building 1 on 7 floors, its surface is black, because (according to the administrator, Ms. Natali) it can no longer be cleaned. The ironing board was not delivered even after an hour (it was supposed to be brought to the room in 10 minutes). The worst thing is that the room stinks of sewage in 2 bathrooms. It was impossible to sleep even with the windows open. The maids tried to remove the smell with toilet cleaners and air fresheners, but it didn't last long. The husband taped the ventilation hatches with bags, it helped, but we didn't wait for the plumbers to help. In the morning, Ms. Natalia generally stated that for such money (5796 UAH per day) we wouldn't find anything better in Truskavets and the room corresponded to the ordered services. We left the hotel, although they applied penalties to us and didn't return the money for 1 day. I don't recommend this hotel to anyone, because it is not being updated, money is not being invested in repairs, no one thinks about the comfort of vacationers. I don't recommend this hotel to anyone.
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• traveled 3 months ago
Although I read negative reviews. But I like everything. The room is good, warm. The light is always on. The room is cleaned every day. The spa is great. The kitchen is also...I came to reboot, and I succeeded. Thank you for giving people the opportunity to relax in such a difficult time, and not for all the money in the world.
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Although I read negative reviews. But I like everything. The room is good, warm. The light is always on. The room is cleaned every day. The spa is great. The kitchen is also...I came to reboot, and I succeeded. Thank you for giving people the opportunity to relax in such a difficult time, and not for all the money in the world
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Sanatorium GENEVA is like a rotten apple, everything seems fine on the outside, but rotten inside. Room 3x2, instead of beds there are folding beds with mattresses and this is a room of the ACC SPA category, no forks, spoons, glasses, not to mention a refrigerator or hair dryer. The toilet is full of unsanitary conditions, you have to use a bottle to flush the water in the toilet and it doesn't even have a mirror.
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Sanatorium GENEVA is like a rotten apple, everything seems fine on the outside, but rotten inside. Room 3x2, instead of beds there are folding beds with mattresses and this is a room of the ACC SPA category, no forks, spoons, glasses, not to mention a refrigerator or hair dryer. The toilet is full of unsanitary conditions, you have to use a bottle to flush the water in the toilet and it doesn't even have a mirror. Everywhere stinks of rotten fungus. Here is a premium sanatorium, SHAME and SHAME I DO NOT RECOMMEND TO ANYONE!! !
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• 5
I do not recommend and ask everyone who wants to go to this hotel not to even consider this option! Fraudsters, rude people, irresponsible people who work there brazenly extort money, pretending to be an "elite" hotel. Back in September, two rooms were booked, then in 2!! ! a few days ago, due to the cancellation of the plans, they refused to make a reservation, but it has been a month now that we have not been able to return the funds that were paid for the reservation of these rooms.
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I do not recommend and ask everyone who wants to go to this hotel not to even consider this option! Fraudsters, rude people, irresponsible people who work there brazenly extort money, pretending to be an "elite" hotel. Back in September, two rooms were booked, then in 2!! ! a few days ago, due to the cancellation of the plans, they refused to make a reservation, but it has been a month now that we have not been able to return the funds that were paid for the reservation of these rooms. At first they said that the application was accepted, then they just started to transfer from the reception to the reservation department, then they stopped picking up the phone altogether! No one will give you the numbers of the director, accountant, manager of the institution! When we applied directly to this hotel, we were simply knocked off our feet by the administrator's answers at the reception, you will not get your money back and leave here. Therefore, I urge people never to go to this hotel!
And after reading reviews from other tourists, I realized that this is a "snake", and not only because of the attitude of the working staff, but also the rooms that do not correspond to reality, the spa, which is not a spa at all...and the food, which is and in other cheaper hotels.
And after reading reviews from other tourists, I realized that this is a "snake", and not only because of the attitude of the working staff, but also the rooms that do not correspond to reality, the spa, which is not a spa at all...and the food, which is and in other cheaper hotels.
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• 22
I just left this "wonderful" vacation spot and my emotions are running high. In 5 days, they came to terms with everything, with the stench near the dining room, with the room with shabby furniture, with the dirt that is everywhere. The worst thing is when you go into the dining room, and it's scary to touch the table there, the cutlery is also not always clean.
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I just left this "wonderful" vacation spot and my emotions are running high. In 5 days, they came to terms with everything, with the stench near the dining room, with the room with shabby furniture, with the dirt that is everywhere. The worst thing is when you go into the dining room, and it's scary to touch the table there, the cutlery is also not always clean. But they somehow adapted to this. But the most important thing was at the end. We were with three children. Since the hotel does not have family rooms, we took two. We are on the 5th floor, the children are on the third. And today at almost 5 in the morning, a call from the children, we have a flood. A pipe burst, water up to the ankles. Everything floats, suitcases that have been packed, shoes, everything. The man ran to the reception desk, but it doesn't work at night. Thank you for finding the security guard who found the plumber who stopped this horror. The children were taken to their home, and they spent the night on the same bed and couch. Tired, tired, less scared, they waited until the girl came to the reception to describe the whole situation.
Do you think someone reimbursed us? Where is there They didn't even apologize. To the request to call the administrator, the answer was: "I wrote to the administration, there is no answer for an hour. " Seriously? Did you write to the administration? Didn't call directly? What kind of service is this? And if something serious? Who to run to? In a word, anger, despair and disappointment. I was in many countries, it was different, but everything was resolved. However, I did not expect what I received in my country: such ignorance, irresponsibility and negligence.
PS. Do not be fooled by the beautiful photos on the website, everything is far from right there. Everything is run down, dirty and you cannot wait for help in solving any problem.
Do you think someone reimbursed us? Where is there They didn't even apologize. To the request to call the administrator, the answer was: "I wrote to the administration, there is no answer for an hour. " Seriously? Did you write to the administration? Didn't call directly? What kind of service is this? And if something serious? Who to run to? In a word, anger, despair and disappointment. I was in many countries, it was different, but everything was resolved. However, I did not expect what I received in my country: such ignorance, irresponsibility and negligence.
PS. Do not be fooled by the beautiful photos on the website, everything is far from right there. Everything is run down, dirty and you cannot wait for help in solving any problem.
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• 30
Before arriving, I read some disgusting reviews about the hotel, and went with the children in preparation for the worst. But! I was pleasantly surprised at every point. The location of the hotel is convenient, close to the pump room. The territory of the hotel is large, the hotel itself is made in a royal, luxurious style.
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Before arriving, I read some disgusting reviews about the hotel, and went with the children in preparation for the worst. But! I was pleasantly surprised at every point.
The location of the hotel is convenient, close to the pump room. The territory of the hotel is large, the hotel itself is made in a royal, luxurious style. The food is good. The spa is wonderful, there are hydro pools both on the street and in the building. Lots of saunas. Bathed, steamed, rested. There is a children's pool, circles, toys...
Among the shortcomings: the former beauty and pomposity of the hotel requires care. But for your money, a great option.
The location of the hotel is convenient, close to the pump room. The territory of the hotel is large, the hotel itself is made in a royal, luxurious style. The food is good. The spa is wonderful, there are hydro pools both on the street and in the building. Lots of saunas. Bathed, steamed, rested. There is a children's pool, circles, toys...
Among the shortcomings: the former beauty and pomposity of the hotel requires care. But for your money, a great option.
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• 18
now resting in Geneva. Nice clean room. Great SPA - many pools and jacuzzis, different saunas with aroma, pool and jacuzzi outside with sunbeds. Healthy tasty food. Friendly staff. Adequate price. all is well.
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now resting in Geneva. Nice clean room. Great SPA - many pools and jacuzzis, different saunas with aroma, pool and jacuzzi outside with sunbeds. Healthy tasty food. Friendly staff. Adequate price. all is well.
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• 6
I booked this hotel through the PP "Zahid Kurort", I got everything from Andrian, everyone said it was wonderful. The day before the departure, I read nasty reviews and wanted to change the hotel, Andrian asked me to come and marvel at myself, because competitors write reviews. Arriving with the representative of the PP, Marta, I wanted to lose only a day, so I paid, but they told me that I paid everything in advance (22000 hryvnia) and everything will be kind, stink everything in different ways.
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I booked this hotel through the PP "Zahid Kurort", I got everything from Andrian, everyone said it was wonderful. The day before the departure, I read nasty reviews and wanted to change the hotel, Andrian asked me to come and marvel at myself, because competitors write reviews. Arriving with the representative of the PP, Marta, I wanted to lose only a day, so I paid, but they told me that I paid everything in advance (22000 hryvnia) and everything will be kind, stink everything in different ways. I believed, more exhausted, from the train, didn’t sleep at all, children 2 rocks. Ale, on the very first day, I was disappointed by the representatives of the PP, because having paid for All + Spa, I took only 4 cost-free procedures, everything else was paid. The room is big-small, I asked for a day to clean it up and I stood watchful. Їzha dietichna and є small vibіr ale present GUEST STICK!! ! Sin fell ill on rotovirus ((((On the first day we were given a green liver and my mother immediately died, yakіy 62 rocks, and after 5 days my son !!!!
We drank in the likarnyu pid krapelnitsі!! ! Marta from the "Zahid Kurort" PP promised to turn the pennies in 3 days, they were left before the exit and I was with the child in the likarni, but then I kept talking. I quarreled with us, in the hotel everyone listened, but they simply ignored us, and we rejoiced to our feast! Let them all come back, what we suffered 10 times more!! ! At such an important hour, people (from Kiev) are worried about being hit by shelling, they go to correct their nerves for the trap, and the creatures will never get drunk! ! Hey, eat the worms! ! Everything is equal, because nothing comes to them! So from-soon the Judgment of God will be far away!
We drank in the likarnyu pid krapelnitsі!! ! Marta from the "Zahid Kurort" PP promised to turn the pennies in 3 days, they were left before the exit and I was with the child in the likarni, but then I kept talking. I quarreled with us, in the hotel everyone listened, but they simply ignored us, and we rejoiced to our feast! Let them all come back, what we suffered 10 times more!! ! At such an important hour, people (from Kiev) are worried about being hit by shelling, they go to correct their nerves for the trap, and the creatures will never get drunk! ! Hey, eat the worms! ! Everything is equal, because nothing comes to them! So from-soon the Judgment of God will be far away!
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• 38
Yesterday the family visited the spa, to say that we are shocked is an understatement! We can't leave yet! Unsanitary, everything is neglected, all the saunas stink, unreal dirt everywhere, Escherichia coli! The child is sick, has a high temperature, stomach aches! Inappropriate visitors! Be careful!
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Yesterday the family visited the spa, to say that we are shocked is an understatement! We can't leave yet! Unsanitary, everything is neglected, all the saunas stink, unreal dirt everywhere, Escherichia coli! The child is sick, has a high temperature, stomach aches! Inappropriate visitors! Be careful!
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• 27
I chose this hotel because I had been there before! But in September 2022, I regretted that I returned to Geneva again! The rooms are old, they don’t clean them, for five days we were only given shampoos and gels upon arrival, then until the end of the holiday we could not beg for anything, towels are
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I chose this hotel because I had been there before! But in September 2022, I regretted that I returned to Geneva again!
The rooms are old, they don’t clean them, for five days we were only given shampoos and gels upon arrival, then until the end of the holiday we could not beg for anything, towels are not changed, wet gray, bathrobes with holes, there is no water in the rooms!
Restaurant - There was practically no food left hungry and ate in paid cafes, it was disgustingly cooked, there was dirt on the tables, no knives, napkins worth their weight in gold, broken dishes!
SPA - very cold indoors, the water is cold in all the pools, the child in the children's pool pierced his foot with a nail!
The rooms are old, they don’t clean them, for five days we were only given shampoos and gels upon arrival, then until the end of the holiday we could not beg for anything, towels are not changed, wet gray, bathrobes with holes, there is no water in the rooms!
Restaurant - There was practically no food left hungry and ate in paid cafes, it was disgustingly cooked, there was dirt on the tables, no knives, napkins worth their weight in gold, broken dishes!
SPA - very cold indoors, the water is cold in all the pools, the child in the children's pool pierced his foot with a nail!
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• 26
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