We came to the hotel for the 2nd time, last year we were satisfied. This time it started with humiliation when checking in at the reception - indifferent to everything, the intern Zamira did not want to go to a meeting (because of a sore leg, they asked her mother for a room in the central wing) - they gave her mother a room in the far wing and with a view of the wasteland, then we were placed in 2 rooms for the disabled on the 1st floor.
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We came to the hotel for the 2nd time, last year we were satisfied. This time it started with humiliation when checking in at the reception - indifferent to everything, the intern Zamira did not want to go to a meeting (because of a sore leg, they asked her mother for a room in the central wing) - they gave her mother a room in the far wing and with a view of the wasteland, then we were placed in 2 rooms for the disabled on the 1st floor. The offered 40 dollars did not help either, apparently it didn’t seem enough to them (last year they immediately gave 2 worthy numbers for this amount). The disabled rooms overlooked the sewer tower, the whole night the smell of shit was unbearable, the rubber bands of the seal were pouring from the balcony door, everything was broken in the bathroom, and I also drove a cockroach at night !! ! Then the whole day from 8 in the morning we were deceived with the resettlement, and after the intervention of the guide they gave us a suite, although we paid for 2 standard rooms, and they made us sign a paper that we were happy with everything and agreed with everything! In the room for 14 days they cleaned 1 time with a vacuum cleaner, and so all the cleaning consisted in changing towels, and often they forgot to change towels and replenish the minibar, no tip helped !! ! Called the reception - they did not care about it. A separate conversation about food - the first week the menu was still all right, then the meat almost disappeared, only smelly fish and chicken, there were not enough tables for everyone, whole lines lined up for food, the waiters served poorly - they simply ignored, but frankly and for a long time sucked up to the Germans. The air conditioner was shared and worked very badly from time to time. There are not enough sunbeds on the beach, you need to borrow from 6-7 in the morning. $15 towel deposit. Changing a wet towel is a problem. The impression is that the hotel staff, except for the girls from Ukraine, who are doing their internship there, are deeply "drummed" !! ! Our guide Jeyhun from Koral-ODEON rarely appeared at all, deceived us about the conditions of the excursion to Israel on the principle of "shame, not smoke, does not eat out the eyes", answered our claims - other tourists did not tell me, although I personally and others heard how he spoke out about this. Leather shop "Globe" in the hotel: we ordered one, they sewed a complete marriage for us, with different sleeves and a clumsy collar. The Georgian Aleko from their store in Kemer yelled for a long time and tried to sell the marriage, called names, was rude, humiliated and refused to return the deposit, - he brought it to the point that he had to drink sedatives. With great difficulty they returned the deposit, it is good that they did not pay the full amount in advance, as they demanded. I think that for this considerable money there are much more worthy hotels in Turkey!! !
Review from — vOtpusk.ru
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PS: BREAKING FOR SUCKERS! A day before departure, 2 towels disappear from the room during lunch, and 10 minutes before the departure of the bus, a showdown begins with accusations of missing towels. Reimbursed!! ! Or do a search. You demand to call the police, get your camera or photo and start shooting! Sea: 5 (+ nearby, calm; - large pebbles, corals) take slippers; Beach: 4 + (+ your own, small pebbles; - there are few sun loungers and trestle beds, you need to take a place at 7); Cuisine: 4 (+ large selection, delicious; - a little crowded in the dining room, a meager meat menu - one chicken); Service: pipets!! ! - more than 60% of Russians, but you will prefer any Turk or Romanian (the rooms are cleaned every other time, watch the towels, sometimes they are brought from another room, it is useless to complain and begin to take revenge and do small nasty things); Animation Entertainment: 3 (there is a mini disco for children; - boring, monotonous); Alcohol: 2 (+ free from 10 to 23; - local bottling, Bulgarian vodka - sucks, req: tequila or whiskey); Restaurants "a le carte": 4 + (romantic setting, no need to take a seat, fixed menu); Water slides: 4 (one of the few entertainments).
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PS: BREAKING FOR SUCKERS! A day before departure, 2 towels disappear from the room during lunch, and 10 minutes before the departure of the bus, a showdown begins with accusations of missing towels. Reimbursed!! ! Or do a search.
You demand to call the police, get your camera or photo and start shooting!
Sea: 5 (+ nearby, calm; - large pebbles, corals) take slippers;
Beach: 4 + (+ your own, small pebbles; - there are few sun loungers and trestle beds, you need to take a place at 7);
Cuisine: 4 (+ large selection, delicious; - a little crowded in the dining room, a meager meat menu - one chicken);
Service: pipets!! ! - more than 60% of Russians, but you will prefer any Turk or Romanian (the rooms are cleaned every other time, watch the towels, sometimes they are brought from another room, it is useless to complain and begin to take revenge and do small nasty things);
Animation Entertainment: 3 (there is a mini disco for children; - boring, monotonous);
Alcohol: 2 (+ free from 10 to 23; - local bottling, Bulgarian vodka - sucks, req: tequila or whiskey);
Restaurants "a le carte": 4 + (romantic setting, no need to take a seat, fixed menu);
Water slides: 4 (one of the few entertainments).
You demand to call the police, get your camera or photo and start shooting!
Sea: 5 (+ nearby, calm; - large pebbles, corals) take slippers;
Beach: 4 + (+ your own, small pebbles; - there are few sun loungers and trestle beds, you need to take a place at 7);
Cuisine: 4 (+ large selection, delicious; - a little crowded in the dining room, a meager meat menu - one chicken);
Service: pipets!! ! - more than 60% of Russians, but you will prefer any Turk or Romanian (the rooms are cleaned every other time, watch the towels, sometimes they are brought from another room, it is useless to complain and begin to take revenge and do small nasty things);
Animation Entertainment: 3 (there is a mini disco for children; - boring, monotonous);
Alcohol: 2 (+ free from 10 to 23; - local bottling, Bulgarian vodka - sucks, req: tequila or whiskey);
Restaurants "a le carte": 4 + (romantic setting, no need to take a seat, fixed menu);
Water slides: 4 (one of the few entertainments).
Review from — vOtpusk.ru
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The first thing we encountered was that we made an application for laundry services within 3 days, however, after 3 days these services were not provided to us !!!!!! ! The hotel manager smiled and promised that this would be done without taking any action!!!!!!!!!! ! Upon arrival, we were promised a room for the newlyweds, which, again, was not fulfilled, so we spent the entire stay in a standard room.
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The first thing we encountered was that we made an application for laundry services within 3 days, however, after 3 days these services were not provided to us !!!!!! ! The hotel manager smiled and promised that this would be done without taking any action!!!!!!!!!! ! Upon arrival, we were promised a room for the newlyweds, which, again, was not fulfilled, so we spent the entire stay in a standard room. On the last day of rest, our luggage was stolen from the hotel's luggage room, we discovered the loss 15 minutes before departure. The administrator, again with a sweet smile, said that everything would be fixed and that this was a misunderstanding. We were not given a receipt, we were not allowed to view video cameras, but they simply put us on the bus and said that our luggage was waiting for us at the airport. However, there was a completely different suitcase. In further accommodation in order to search for luggage, we were denied!!!! ! As a result, after arriving home, they refused to pay us compensation for 2 weeks due to a lack of documents (the suitcase was not found), and then they put all the blame on us!!!!! ! Dear tourists, think about whether it is worth going to a five-star hotel for such a memorable vacation at the price of one star....... .
Review from — vOtpusk.ru
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Hello. : ) Back in 2008, this hotel was just super, but on May 9 of the same year, a small bunch of our students (sorry) drunk idiots from Moscow drove up and at the reception simply insulted a group of Germans. In the following days on the beach, you had to see what they were up to. day drunk and on mats.
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Hello. : )
Back in 2008, this hotel was just super, but on May 9 of the same year, a small bunch of our students (sorry) drunk idiots from Moscow drove up and at the reception simply insulted a group of Germans. In the following days on the beach, you had to see what they were up to. day drunk and on mats. Even the owner of the hotel repeatedly approached them. Only after talking about the termination of the tour agreement, they calmed down a bit. ours) began to treat our tourists like cattle. You should behave more worthily everywhere, gentlemen! And the attitude will be good towards you.
Back in 2008, this hotel was just super, but on May 9 of the same year, a small bunch of our students (sorry) drunk idiots from Moscow drove up and at the reception simply insulted a group of Germans. In the following days on the beach, you had to see what they were up to. day drunk and on mats. Even the owner of the hotel repeatedly approached them. Only after talking about the termination of the tour agreement, they calmed down a bit. ours) began to treat our tourists like cattle. You should behave more worthily everywhere, gentlemen! And the attitude will be good towards you.
Review from — vOtpusk.ru
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