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Departure of the plane from the tour operator Aneks was postponed
Anex, in a letter to the travel agency, offered compensation for the lost day in the amount of $ 50 for two adults + a child. Is there anything else we can do about this situation or is that it?
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Answers • 39
Send Anex with three letters and no longer take tours from him. If you took a tour for 7 days, look at how much it costs 8 days and demand this difference, it will be more than 50 bucks.
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3.5
answered 6 years ago
Not so long ago somewhere here on the forum I found this
“It is surprising that even those who fly frequently are usually unaware that in the event of a delay or cancellation of a flight, the airline is obliged to pay compensation to the passenger in the amount of up to 600 EURO.
And AirAdvisor will help you get rid of the hassle of claiming compensation. http://www.airadvisor.com
All you need is to spend up to 3 minutes filling out an application on their website and the company (specialized lawyers) will do the rest for you. Even the money itself will transfer to your account. They work for a commission from the amount collected, so you pay them nothing and risk nothing."
I copied the text for my girlfriend, but I won’t say where exactly it was written.
“It is surprising that even those who fly frequently are usually unaware that in the event of a delay or cancellation of a flight, the airline is obliged to pay compensation to the passenger in the amount of up to 600 EURO.
And AirAdvisor will help you get rid of the hassle of claiming compensation. http://www.airadvisor.com
All you need is to spend up to 3 minutes filling out an application on their website and the company (specialized lawyers) will do the rest for you. Even the money itself will transfer to your account. They work for a commission from the amount collected, so you pay them nothing and risk nothing."
I copied the text for my girlfriend, but I won’t say where exactly it was written.
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8
answered 6 years ago
The duration of the tour is calculated at night. If you really lost the night, then you have the right to demand more compensation. And if you were supposed to fly out at 4 am, and flew out at 7 pm, that $ 50 is really a goodwill gesture of the tour operator.
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3
answered 6 years ago
Iren48, do not write nonsense. If you do not understand the issue, it is better to be silent, so you will not show your stupidity!
On points: everything that is compensated by the airline, they compensate ONLY for regular flights !!
Secondly, in all contracts from travel agencies they write in black and white that the air carrier can transfer anytime and any way these two flights are without any penalties for themselves!
Remember, charters are for that and charters !!
Let me remind you the other day the plane crashed its wing into a truck at Boryspil airport, of course, now all flights are being shifted and rescheduled, since plane 1 is not in service!
On points: everything that is compensated by the airline, they compensate ONLY for regular flights !!
Secondly, in all contracts from travel agencies they write in black and white that the air carrier can transfer anytime and any way these two flights are without any penalties for themselves!
Remember, charters are for that and charters !!
Let me remind you the other day the plane crashed its wing into a truck at Boryspil airport, of course, now all flights are being shifted and rescheduled, since plane 1 is not in service!
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3
answered 6 years ago
Compensation only through the court, there was a very similar question on the tour of truth, there are links to laws
https://www.turpravda.ua/tr/question-64487.html
https://www.turpravda.ua/tr/question-64487.html
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1
answered 6 years ago
50 for everyone? Or 150 three? We had that the operator compensated only 30 bucks. We disagreed and demanded the difference from the travel agency. Returned 100
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½
answered 6 years ago
Pavel1900 In the Air Code of Ukraine concerns the delay of scheduled and charter flights, paragraph 2 of Article 103 of Section XIII "... The provisions of this section apply to passengers (scheduled and charter flights) .. "
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5
answered 6 years ago
Pavel1900, fi, how rude! But against the background of my stupidity, you were able to show off your mind! :)))
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5.5
answered 6 years ago
We were already offered $51, we had to fly on December 23 at 14.00 from Zaporozhye, the flight was postponed to 2.00 on December 24, we lose one night. The whole of December, planes will fly from Zaporozhye at this time, all flights have been postponed from Wednesday to Thursday and from Saturday to Sunday. Is there anything else we can do.
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answered 6 years ago
We will not demand anything from the agency, it is not their fault. They have never let us down in 10 years.
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½
answered 6 years ago
I can’t understand where the agency has hundreds of them, and all those who booked by early booking will go to torment their agencies. We have a good discount there, I would not want to quarrel with them.
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answered 6 years ago
The agency offers to withdraw the money altogether and fly from the Dnieper from the Tez tour.
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answered 6 years ago
If you have already bought a tour, you will not be able to withdraw money.
Sometimes you need to read what you sign. At least for variety.
Was the flight postponed for the first time in 10 years?
Sometimes you need to read what you sign. At least for variety.
Was the flight postponed for the first time in 10 years?
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½
answered 6 years ago
Anex confirmed the possibility of a refund. I haven't signed anything in ten years. And your sarcasm is not very appropriate.
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2
answered 6 years ago
The departure time was changed more than once, even the city of departure was changed, but the date of departure for the first time, so I ask.
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½
answered 6 years ago
Personally, I can't imagine how you can buy a tour without signing anything.
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1
answered 6 years ago
We also rescheduled the flight from Aneks from 20.00 to 9.00 in the morning of the same day. When we bought the tour, we were immediately warned at the agency that Anex was constantly postponing the departure time. They have it in order. We agreed with this a priori. The tour was also bought by early booking, and two weeks before departure to Spain we were informed that Anex had postponed the return flight. We then dreamed of another day on the beach to appear! However, in the nights we did not lose anything. Accordingly, no one offered us compensation. In general, our girls in the travel agency, with whom we have been friends for 5 years, told us that it is very difficult to solve financial issues with Anex, especially in cases when you want to postpone the date of the tour or refuse the tour altogether.
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answered 6 years ago
We have always feared Join Up, but Anex was no better. And other operators do not fly from Zaporozhye. Here from two evils also have chosen.
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½
answered 6 years ago
Now I really remembered that the only time in many years we were rescheduled for the return flight when we flew by Anex from 19 - 00 to 11 - 00, they stole a day, we flew Joint Up, Pegasus, Tez Tour and Coral Travel, there were no problems, the only time from Joint Up the flight was shifted by 3 hours from 03:05 to 06:00 due to a snowstorm, from Pegasus they sat on the plane for 2 hours and flew instead of 8:00 at 10:00 due to a breakdown of the luggage loader, but this is not critical. Anex rules
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answered 6 years ago
mindguru, it happens. if you know the agent for a long time and dozens of your mutual acquaintances and friends travel from him.
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3
answered 6 years ago
So it is, in January 2009, my sister brought us to this agency, we flew in a big company, and so the following years. Those whom we brought also do not sign anything, we trust our agency (it's like a gynecologist, dentist, insurer ...) Always decent discounts and deferred payments for early bookings.
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1
answered 6 years ago
Why don't you sign it? What about the contract with the travel agency for the purchase of tickets?
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1.5
answered 6 years ago
I, too, have been with one TA for many years, I signed only the first time, now on parole, the girls have helped out more than once on trips, they book all my friends on my parole, everything is on trust, and in which case they are on our side
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1
answered 6 years ago
The author ... judging by her own information, is *super-duper* an experienced and advanced tourist .... and she also decided to ask questions ... there is definitely nothing more to do ...?
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½
answered 6 years ago
Apparently, not a very experienced tourist, since I just found out that I need to sign something. And a lot of time, I'm on sick leave. All experience 3 hotels in Sharm and 2 in Kemer. So do not judge strictly.
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1
answered 6 years ago
You came many years ago to this agency for the first time. And such an employee took your money: "Well, go, I'll send the tickets." And that's it. It can not be. Maybe your sister signs for you, but you didn’t know anything? So the sister is on the percentage of them.
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answered 6 years ago
mishonok, "in which case" you can't prove anything to anyone. There is no agreement!
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answered 6 years ago
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