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They transfer the flight, which is quite inconvenient for me, the loss is 1 day of rest. Who can you contact? Maybe there is a hotline?
After all, the payment was according to the chosen conditions. Can I request a rescheduling of the date with the same time?
Translated automatically from Russian. View original
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14 subscribers  • asked 2019-11-144 years ago
Answers  •  25
аватар helena_fortuna
You can. Where did you buy the tour? Just keep in mind that when forming a tour, this factor is also taken into account.
And, never, full-day tours will equal the cost of tours where departures are inconvenient.
аватар kh.dreamtour
Charters have the right to reschedule for 24 hours ((( This information is always written in the contract and in your air tickets
аватар klichko
Join having fun?
You pay for the nights. The loss of a day in charter flights is the default. I pay 50 bucks for good flights. If they transfer, no one will return anything either. But the chances of flying normally are many times greater. TO is always right, the client is a potential victim. As has been said many times, either the regular season, or be ready!
аватар Vika284
Everything is possible for money
If the tour is fully/partially paid, 100% rebooking surcharge
and most importantly, the airline should have several charter flights from this one that day to the destination airport, there were places on the flights
Rebooking to another charter flight, even if the same airline may cost more than buying a ticket for a regular flight
Rebooking a charter flight from another airline also for money
аватар klichko
never, full-day tours will equal the cost of tours where departures are inconvenient.
=======
You are mistaken, often at the same price, but sometimes good flights are cheaper. TO forms prices according to other criteria and a priori lays the transfer. And where there is a surcharge for departures, there MOT immediately pays for an expensive corridor, and not a "hole" in the flight schedule
аватар Vika284
There is a one-way price with good prices, but there is not such a good price
As it may be for rebooking to another flight (if the tour has already been fully paid) an additional charge of $ 250, there may be an additional charge of $ 40
What is the probability in this case, if the tour is paid and they want to change the departure time, that the surcharge will be $40, $100, $250 or there will be no possibility to change the departure time at all
Once I paid extra initially in the process of booking the Azur tour tour from Anex, but the flight was postponed, the money (surcharge) was returned
After UIA first then Windrose began to postpone flights and delay, of course, not as critical as Sky up and Bravo + affiliated flights, I see no reason to pay for a convenient time.
In Turkey, Greece, Tunisia I buy a ticket for regular flights in most cases, and I choose tours to Egypt where Windrose and UIA airlines. Anex with their Azur only if the price of the tour surprises.
аватар travelsita
Practically useless. We bought a tour with a departure at 12-30, then moved to 16-30, the day before departure the transfer was at 19-30 (a taxi was ordered at this time), and when we arrived in Boryspil, the departure was 21-30. Actually took off at 22-20. One day - "down the drain." Charters can transfer up to a day.
аватар klichko
Once I paid extra initially in the process of booking the Azur tour tour from Anex, but the flight was postponed, the money (surcharge) was returned
===========
Anex does not consider refunds. You want to pay, you want to take stupid sorties for nothing. But flights with a surcharge are extremely rarely postponed, and then max hour + - Campaign generous agent returned the money to you from his own pocket
and Egypt tours choose where Windrose and UIA airlines. Anex with their Azur only if the price of the tour surprises
==========
Messed up with join. Whereas Anex has been surprising for a long time with an exclusive on Sunrise. But what difference does it make which hotel, if there is a dead UIA and already a messy Tez. Then it’s better to fly with Tui before it starts)
аватар Vika284
In 2017, it returned funds from Anex where Azur was, it was not the agent who returned the funds, but the operator himself. The transfer was 8 hours. All tourist passengers who paid extra for a convenient flight were returned by the operator
there are miserable windrose planes
TUI also has hard jambs, encountered in Tunisia and Turkey
аватар ollennka
This is a charter, baby... Of course, you can demand it, but possible transfers of charters during the day are usually prescribed in the terms of the contract.
аватар Alex714
Everything was written correctly - they can move during the day at their discretion. Complaining is useless. I remember how the UIA flight was canceled, and I found out about it in Suvarnabhumi at check-in, thank you for feeding and settling for the night and instead of a direct flight I was sent to Boryspil with a connecting flight, I was late for work for two days, it’s good that I got into position , and on a written appeal to the Airline - received in the likeness: "thank you for your appeal, we will contact you."
Regarding the surcharge for a convenient flight with Azur, I “dabbled” with it when I flew for a week (seven nights), now I tapped on the calculator and decided to “fire” all these surcharges, but it’s better to pay for 8-10 nights and not worry about playing the lottery with lost days, otherwise with delays-transfers, once I got to a late arrival - early departure = two days down the drain, it’s better to overpay at least for the night (the main thing is to choose so that the overpayment difference is proportional, for example, I consider the price of a night: divide the amount per week by 7= normal supplement per night
аватар Veter.Peremen-Nadezhda.Kurganskaya
Greetings
Complaining to someone is useless
The tour operator has the right to change the departure time during the departure date (that is, a full day of departure).
Moreover, tour operators do this not "out of harm", but for objective reasons. They, in general, do not want to steal the time of your vacation, causing negativity - the hotel is still paid for you in full. It's just that the cheaper the flight, the more likely it is that the airport itself will "move" it, making room for more expensive ones.
You can only rebook a flight at your own expense, and travel agencies usually do this very reluctantly (the charter booking procedure itself is simple, but not standard, travel agency employees are much less familiar with it than with booking full tours).
Most likely, rebooking a flight will be expensive and "with a headache."
My advice: just don't be upset and fly the flight that has already turned out.
аватар Wiland
Fly as is, then upon return, demand compensation from TA if the flight was delayed from 5-6 hours or more
аватар Alex714
By the way, there is such insurance - "from non-departure - flight delays", I didn’t really delve into it, but a friend who flew by sky-up told me that he was paid about three hundred bucks in compensation for flying away instead of morning or evening. Ask if it might fit.
аватар Slav_na
about insurance. bought in joyne. I don’t remember exactly how much they paid (like 200 UAH) - they returned us much more (about 300 bucks). of course, it was a shame for the lost morning (the flight was planned at 0-30 - I love this time - and we arrived almost at noon), but we didn’t even spend 5 minutes at the lobby)))
аватар Elenka08
Alex714, a friend probably did not fly on a charter?
аватар allsafat
YaSlavnaYa wrote everything about insurance against non-departure and flight delays with Join, it’s just that “thrifty” tourists don’t want to pay for it ($ 6.5 per person), and then they whine in groups, “what should we do, we were deceived, we are alone swindlers." You need to understand that in any rebounds, such as Vacation, Tour, etc. the price is shown without insurance against non-departure and delay, this insurance is tightened when booking and the price increases accordingly, and at this moment the cries begin that you are selling me here, crooks, scammers and further down the list, so the travel agent simply removes this insurance, since it is not included in the tour package, and since Join for standard tours (7 nights) often has the lowest price, especially for their hotels, they are always the first in the selection, and the price is lower than other TOs due to the use of low-cost airline companies, type Bravo, Bukovina, Anda.
аватар Slav_na
Elenka08, we flew like a charter. also with the replacement of Zhulyan with Boryspil.
аватар Elenka08
Thank you YaSlavnaYa. I'll know. I never hoped that it was possible on charters
аватар Slav_na
elenka08,
To be honest, we were shocked ourselves. never had a flight delay before. and that time our agent shyly offered, for some reason I agreed - and bingo! )))
better, of course, the jackpot would be, but for starters, this will do :-)
аватар Elenka08
YaSlavnaYa, so how long was the delay in the end? maybe it works from a specific period of *loss*?
аватар Slav_na
Elenka08, I don't remember exactly now. the agent said that even if for an hour.
we were supposed to arrive at 4 o'clock, arrived at about 11, which means 7 o'clock. I tried to find vouchers to clarify - no. probably handed over when receiving insurance.
I did not do everything, so I will not tell you the details
аватар Elenka08
Thank you YaSlavnaYa. An interesting topic, although I remember hearing something once. I will find out))
аватар Alex714
"Alex714, your friend probably didn't fly on a charter?" Just by charter, I flew Skyap, a tour from the famous Joint, last year to Sharm. But here he deliberately purchased this insurance, knowing about it firsthand.
аватар V.Zolot
https://airadvisor.com/ru/zaderzhka-rejsa
My husband and I received the maximum compensation through Air Advisor at 600 euros each minus taxes and company services. They work exactly as they say on their website. But, as of 2018, this did not apply to Egypt and Turkey. Maybe now they have found a compensation mechanism for these areas. Please share information if you don't mind. I'm flying myself in a couple of days and I'm afraid of a flight delay.
Gentlemen, is there any information about delays from Kharkov?
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