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Booking: The host asks to cancel the booking. What to do?
Booked an apartment with free cancellation. A couple of days before the deadline for free cancellation, I received an email from the owner asking them to cancel the reservation due to renovations. The fact is that for such an amount on the same dates I will not find similar housing. What to do: say, let him do the cancellation, or complain to Bukin? And what do I benefit from this?
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Answers • 9
Contact Booking, "show" the letter from the owner, you will be offered replacement options or compensation when booking on your own through Booking.
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answered 4 years ago
Well wow requests from the hotel! In no case do not cancel yourself, file a complaint with Booking.
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answered 4 years ago
ollennka, This is not a hotel, but apartments. I encountered this a couple of times. Be sure to report everything to Booking!!!
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answered 4 years ago
Well, from the devices, what's the difference. Found when to start repairs!
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answered 4 years ago
Most likely, the owner is cunning. I think he needs to accommodate some old friends, or raise the tariff for these dates.
I wouldn't cancel. Most likely, you will check into a hotel and live. And there will be no repairs.
He can cancel your reservation from his side. But he will have such problems with Booking that he will decide to postpone his repairs.
I wouldn't cancel. Most likely, you will check into a hotel and live. And there will be no repairs.
He can cancel your reservation from his side. But he will have such problems with Booking that he will decide to postpone his repairs.
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answered 4 years ago
Contact Booking, attaching evidence (letter from the owner). Perhaps they will give you a discount and book you the same option at a reasonable price.
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answered 4 years ago
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