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Who traveled through the travel agency APL Travel (Kyiv)?
Good afternoon!
I am very concerned about the reliability of the APL Travel operator.
While talking on the phone everything was ok. And today I visited their office for the first time and the behavior of their employee did not inspire confidence at all. Who traveled with them? Who has experience?
I am very concerned about the reliability of the APL Travel operator.
While talking on the phone everything was ok. And today I visited their office for the first time and the behavior of their employee did not inspire confidence at all. Who traveled with them? Who has experience?
Translated automatically from Russian. View original
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Answers • 4
We went twice with APL Travel, but only from Donetsk. What can I tell you? The level of training of specialists leaves much to be desired. The question naturally arises, why then did you go with them a second time? Yes, it’s just that these trips were to Turkey and Egypt, I chose the hotel myself, everything is relatively clear with the trip itself. I would not trust them with a trip to some country that is not clear to me, because I did not receive any information from the agent. You have a good choice.
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3.5
answered 12 years ago
Thanks for the answer! You reassured me a little - you went. And then I was already sure that I was another victim of scammers. I signed the application, and then went out and began to analyze the behavior of their employee in the Kiev office and thought that this was me! And I have no excuse...
Let's see how they continue to behave. If I refuse the application ... It's better not to go anywhere than to pay money for being "thrown" ...
Thanks again for your answer!
Let's see how they continue to behave. If I refuse the application ... It's better not to go anywhere than to pay money for being "thrown" ...
Thanks again for your answer!
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½
answered 12 years ago
We booked a Caribbean cruise from New York through this travel agency and, unfortunately, faced a huge number of problems and shortcomings that I would like to warn other tourists about.
Already at the stage of negotiations and preparation, we received a negative experience - information was reported out of time and reacted slowly (as a result, the deadlines for free ordering additional services on the cruise were missed), we received a lower category of cabin without warning, etc.
The flight to New York was organized via Zurich with a 1.5 hour connection 1 day before the vessel left the port. As a result, due to the delay of the first flight, we were late for the connection. We were lucky, because we managed to take the last 2 seats on another flight on the same day, if we didn’t have time, we would have lost not only a day in New York, but also would have been late for the cruise. A competent agency should approach planning tours and booking air tickets in the winter more carefully.
In New York, before and after the cruise, they were left to their own devices, no program, transfers about
Already at the stage of negotiations and preparation, we received a negative experience - information was reported out of time and reacted slowly (as a result, the deadlines for free ordering additional services on the cruise were missed), we received a lower category of cabin without warning, etc.
The flight to New York was organized via Zurich with a 1.5 hour connection 1 day before the vessel left the port. As a result, due to the delay of the first flight, we were late for the connection. We were lucky, because we managed to take the last 2 seats on another flight on the same day, if we didn’t have time, we would have lost not only a day in New York, but also would have been late for the cruise. A competent agency should approach planning tours and booking air tickets in the winter more carefully.
In New York, before and after the cruise, they were left to their own devices, no program, transfers about
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answered 8 years ago
Disgusting organization of the tour in Santorini. Worst trip in 10 years of traveling and visiting 25 countries. Instead of the promised good standard, disgusting hotels with a rusty shower and a leaky sink in the room! I had to sleep with a suitcase on the same bed so as not to get things dirty! Plus, the agency bought the flight back from the wrong city, which was originally announced. At the request to change the ticket, they ignored me, I bought a return ticket and hotel accommodation for 1 day with my own money so as not to sleep on the street - and I was not even compensated for my mistake! This is the most rude customer service I have ever had in my life! I am terribly frustrated and will not recommend this agency to anyone!
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2
answered 6 years ago