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The tour operator Coral postponed the flight so much later that our vacation begins the next day. Who faced and received compensation?
The tour operator postponed the departure time twice, now the arrival is at 1.00 am, this is a different day, according to the voucher, check-in and a group transfer should be a day earlier.
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Answers • 26
Anex did the same to us. The plane was rescheduled first for 2 hours, then the flight was delayed for 7 hours. We arrived at the hotel the next day at 5 am. We lost almost two-thirds of the day in the hotel and arrived on the voucher for the next day. The fight for compensation began at the airport. Wrote a statement addressed to the airline - the result is zero. During the flight delay, our agency contacted the tour operator with a request to pay for the lost day or postpone the start date of the tour with payment for the day - zero result. Upon arrival at the hotel, we wrote a statement addressed to Anex - zero result. Upon returning home, they once again submitted an application addressed to Anex through the agency - the answer was negative, that is, a refusal. And the last thing - we turned to the company for the protection of passengers in case of a flight delay - Airadvisor. After 3 months of waiting for a response from Asur, the result is zero, we were not even answered.
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1.5
answered 6 years ago
Your voucher and contract indicate the number of nights in the hotel, not the number of days. You will be brought to the hotel, conditionally, at 2 am and you will spend this night in the hotel room. So you have no reason to claim compensation.
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answered 6 years ago
ilika15, thank you, you really did your best! Anex always has transfers, but Coral was chosen as a customer-oriented tour operator ...
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answered 6 years ago
Charters can be transferred within a day. No one will pay compensation. Can provide food and drinks.
I'm posting the link so you can read the airline's extended standard response.
http://www.azurair.ua/azurair/news
I'm posting the link so you can read the airline's extended standard response.
http://www.azurair.ua/azurair/news
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answered 6 years ago
travelsita, it's not about a flight delay, but about moving time in advance, more than 2 days before departure.
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answered 6 years ago
My Windrose moved the departure time this year from 17:00 to 7:00 in the morning
from Coral where the UIA flight in September 2016 was transferred from morning to evening at 19:00 and already at the airport was rescheduled again at 20:30
Azur only bought tickets for their charter without a tour, last year 2017 May, August, September Kyiv-Bodrum was not postponed and was not late
from Coral where the UIA flight in September 2016 was transferred from morning to evening at 19:00 and already at the airport was rescheduled again at 20:30
Azur only bought tickets for their charter without a tour, last year 2017 May, August, September Kyiv-Bodrum was not postponed and was not late
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answered 6 years ago
Coral travel has the worst airport-hotel-airport transfer, in addition, 20 people from our bus on the transfer wrote a general complaint, no one answered us, they simply delete bad and angry posts on facebook
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answered 6 years ago
Vika284, what does "bad transfer" mean? Do you serve a bus with a smaller capacity than necessary?
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answered 6 years ago
a bad transfer is when instead of a maximum of 1.5 hours from the airport to the hotel (by taxi it takes 30 minutes to get to the hotel), you circle the city on a group transfer for more than 3.5 hours
and on the way back the transfer comes for you 40 minutes! before, the fax about the exact time of the transfer does not impress the guide, in the minibus where there are 9 people from other hotels, then you seem to think further and further OK, no not OK! you are brought to the outskirts of the route where there is another minibus with other tourists and in the sun in an open area 20 people wait for about an hour for a big bus, a bus arrives where there are already tourists from another city, but the luggage of tourists from 2 minibuses does not fit, you have to take your suitcases on the bus and put them in the aisle
and on the way back the transfer comes for you 40 minutes! before, the fax about the exact time of the transfer does not impress the guide, in the minibus where there are 9 people from other hotels, then you seem to think further and further OK, no not OK! you are brought to the outskirts of the route where there is another minibus with other tourists and in the sun in an open area 20 people wait for about an hour for a big bus, a bus arrives where there are already tourists from another city, but the luggage of tourists from 2 minibuses does not fit, you have to take your suitcases on the bus and put them in the aisle
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1
answered 6 years ago
Once in Turkey, we were given a minibus for 16 people to leave the hotel. More than 25 people were collected from hotels (including children). Children of all ages, including teenagers, were forced to sit on their parents' laps. The duration of the trip is 1.5 hours Can you imagine what was done on the bus...
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answered 6 years ago
The same! But I have TPG, today I found out that more than a week before departure, the departure time was changed. I even created a thread here. I had 8 days, but in fact it will turn out 6! I have stupidly no words!!!1
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answered 6 years ago
travelsita, you know, an hour and a half with children on their knees on the bus is not as scary as stupidly losing 2 days of rest! I'm so angry, I'm ready to just tear this TPG apart!!!!
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answered 6 years ago
Now it's the Champions League.
Week before and week after.
Lots of things have changed.
Week before and week after.
Lots of things have changed.
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answered 6 years ago
vedrogvozdey, I understand you very much, I didn’t google your topic.
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answered 6 years ago
travelsita is not even tin, but an obscene word
we looked at the hotels of the whole city, and on the way back, for example, a suburban bus with bags in the aisle of the cabin, it’s good that there were no people on folding chairs in the aisle
we looked at the hotels of the whole city, and on the way back, for example, a suburban bus with bags in the aisle of the cabin, it’s good that there were no people on folding chairs in the aisle
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answered 6 years ago
https://www.turpravda.ua/question-75802.html, here is my topic.
helena_fortuna, is there a chance that they will change it again? I have a flight on the third of June.
helena_fortuna, is there a chance that they will change it again? I have a flight on the third of June.
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answered 6 years ago
helena_fortuna no offense, winrose flights changed to mid june, july and august
Well, you know very well that the topic of changing flights has been raised many times on this forum, they change flights, they postpone time, regardless of football
My brother was completely swept away by the airline instead of Kharkiv Airlines now stands Bravo Airways ((((
Well, you know very well that the topic of changing flights has been raised many times on this forum, they change flights, they postpone time, regardless of football
My brother was completely swept away by the airline instead of Kharkiv Airlines now stands Bravo Airways ((((
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answered 6 years ago
vedrogvozdey, we still have the same direction with you, maybe also a hotel)))))
Okay, lucky in another us!)))
Okay, lucky in another us!)))
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answered 6 years ago
There was a topic for a week, a big topic, many answers and examples about the TPG tour operator and about air
lot
https://www.turpravda.ua/eg/question-74752.html?p=1#pagination
UIA quote from expert Alex714 from the topic https://www.turpravda.ua/eg/hurgada/question-74897.html
"PS detain everyone and UIA and Azur and Bravo And Windrose, etc., whoever is lucky, from my practice 4-6 hours of delay are seeds, compared to when UIA canceled the Bangkok-Kiev flight and the airport-hotel hung up for a couple of days next to him, for a couple of days, he knew the city well and how to spend time, unlike packets who spent time at the TV and the window.
lot
https://www.turpravda.ua/eg/question-74752.html?p=1#pagination
UIA quote from expert Alex714 from the topic https://www.turpravda.ua/eg/hurgada/question-74897.html
"PS detain everyone and UIA and Azur and Bravo And Windrose, etc., whoever is lucky, from my practice 4-6 hours of delay are seeds, compared to when UIA canceled the Bangkok-Kiev flight and the airport-hotel hung up for a couple of days next to him, for a couple of days, he knew the city well and how to spend time, unlike packets who spent time at the TV and the window.
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answered 6 years ago