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Upon arrival at the hotel, we were told that the shower in our room, which we booked, was broken. They offered to cancel the reservation of that room and take another one for 500 r more expensive.
Upon arrival at the hotel, we were told that the shower in our room, which we booked, was broken. They offered to cancel the reservation of that room and take another one for 500 r more expensive.
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Continuation of the question.
But the fact is that the cancellation of the reservation was paid. We noted, but it seems that nothing was written off. The hotel manager said that if they take something off, he will return this amount.
Can the hotel administrators remove the cancellation fee after I check out.
After all, I essentially have no evidence that they themselves asked to cancel the reservation.
But the fact is that the cancellation of the reservation was paid. We noted, but it seems that nothing was written off. The hotel manager said that if they take something off, he will return this amount.
Can the hotel administrators remove the cancellation fee after I check out.
After all, I essentially have no evidence that they themselves asked to cancel the reservation.
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answered 6 years ago
