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russia

First, we paid half of the trips to Turkey for 6 people, then it turned out that 6 people could not fly due to the refusal of their passport (2nd form of admission), then we paid in full for 5 trips and refused 6. For the 6th ticket, we paid half the cost of 20,000 rubles, no one is going to return them to us, and moreover, they are now still asking to pay this ticket in full (to pay another 20,000 rubles) for a person who does not fly with us ??? We have a flight on August 3, and this rigmarole has been going on since the beginning of July ??? What should we do?

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pahomova4

asked 11 years ago

Answers • 7

Answer

Try to find someone among your friends who would fly instead of your person.

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hendo7

answered 11 years ago

Thanks a lot for the replies. Unfortunately, we did not find anyone who wants to take 6th place. And about the room the following: we ordered two triple rooms and are ready to pay for them, but not a complete ticket for 6 people (((

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pahomova4

answered 11 years ago

Notify the tour / agency in writing, against signature, be sure to put the date. Specify the refusal by the presence of a valid reason - (2nd form of admission. Travel restrictions) of the 6th person, noting the date.

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lazy_person

answered 11 years ago

Look... 2 triple rooms are usually double + extra. bed. If you have just such a case, then you should simply change the second room to a double room. If it was 2 full-fledged triple rooms, then you really need to pay for the entire room, even if fewer people live in it. Another question is that you can exchange this triple for a double, but only if the company agrees to this, since under the contract it may not do this.

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Marafetka

answered 11 years ago

If they have already paid in TO, then there are few options, THEN will not return anything. Although I don’t think that they have already paid something to the operator without receiving full payment from you.

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Marafetka

answered 11 years ago

Marafetka, you are right, payment is made upon receipt of the entire amount. But the work to find out the availability of places, reservations, tickets ... was carried out by the tour / agency ... 20 thousand for the 6th trip can be regarded as an advance fee ... You can suggest the tour / agency to include this amount in the search for the best option for 5 tourists...

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lazy_person

answered 11 years ago

Marafetka · Accepted Answer · 2013-07-12T12:48

Почитайте договор и штрафные санкции. Обычно 100% штраф за 3 рабочих дня до начала поездки. Т.е. не попадает под Ваш вопрос никак. Другой момент может быть в том, что тогда Вас получается нечетное к-во и 5-му надо оплатить полностью одноместный номер, который обычно по стоимости где-то 1.5 от двухместного. В любом случае не спешите доставать деньги, все вычитайте, все уточните, узнайте у оператора реальную с-ть номеров в отеле.