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Does it make sense to send a claim to Azur air (Ukraine) .. If instead of 14:10 we flew from Antalya at 20:25?
Does it make sense to send a claim to Azur air (Ukraine) .. If instead of 14:10 we flew from Antalya at 20:25?
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Answers • 19
If this is a charter, then there is no point. If it's a regular season, then it makes sense, but you have to look at Ukrainian legislation, what exactly can be demanded, I only know Russian.
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answered 5 years ago
They fed us (bottle of water + burger + fries) ... But the flight was delayed .. first they postponed it to 15:00 .. Then to 19:00 .. Without explaining the reasons and the situation ..
Then they sat on the plane without air conditioning .. Departure at the end at 20:25 ..
Feelings cannot be expressed in words, as well as to calculate (estimate) the moral damage ..
Then they sat on the plane without air conditioning .. Departure at the end at 20:25 ..
Feelings cannot be expressed in words, as well as to calculate (estimate) the moral damage ..
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answered 5 years ago
You can always file a complaint, but if you read the fine print on the plane ticket, it says that they have the right to do so, and by purchasing the ticket you are aware of this and agree. We ourselves got into the same situation with Azur in November 2018 .. we sat at the Phuket airport from 8 am until late in the evening waiting. They collected signatures, wrote complaints upon arrival (there were lawyers among us), but alas. We were also fed, but it didn’t make us feel any better, after many hours of sitting at the airport, we were expected to spend many hours on an airplane with narrow seats and minimal legroom.
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answered 5 years ago
And I don’t know your reason for the transfer, but we have no payment for fuel and maintenance. The plane stood, we surveyed it through the glass, but it was not serviced.
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answered 5 years ago
Thank you, I'll try to file a claim...
Lack of gasoline, or a broken plane, or a cloud at the airport is no reason not to fulfill contractual obligations (paid in advance) .. Small print, large .. And the law is harsh, but the law. I will read the Codes, analyze the situation.
As the judges say, "contracts must be fulfilled," and I agree with that.
Lack of gasoline, or a broken plane, or a cloud at the airport is no reason not to fulfill contractual obligations (paid in advance) .. Small print, large .. And the law is harsh, but the law. I will read the Codes, analyze the situation.
As the judges say, "contracts must be fulfilled," and I agree with that.
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answered 5 years ago
Need to write. I myself wrote and collectively wrote. Water wears away the stone. Join up was fined, you look and the rest to think.
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3.5
answered 5 years ago
Contracts must be fulfilled
so it is written in the contracts that in case of force majeure they can change the time of departure, you were fed according to all international standards, they gave you water. If the flight was postponed for more than 24 hours, then one could ask for compensation.
so it is written in the contracts that in case of force majeure they can change the time of departure, you were fed according to all international standards, they gave you water. If the flight was postponed for more than 24 hours, then one could ask for compensation.
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answered 5 years ago
This year, I flew on an Azur Air (Ukraine) charter to Antalya (May 26 there, June 12 back to Kyiv). Flights were delayed by six and seven hours. Haven't flown so badly in a long time. The most disgusting thing is that the transfer of the flight goes every two hours. So to speak, in portions, keeping passengers on duty ... As a result of this "duty", passengers are forced to be in suspense for six..seven hours without leaving the online scoreboard. At the same time, there is no information in the Azur Air (Ukraine) company itself about the state of the flight. Already on the plane, it became known that flights were delayed due to the lack of an aircraft ... it cannot cope with the passenger flow, each failure (a minor failure of equipment) knocks down the schedule. There are no park replacements...
We all know this rule that charters can reschedule without giving a reason. And why, in fact, passengers have to measure themselves against this arbitrariness? There is no aircraft fleet, no maintenance, it is necessary to withdraw the license from such companies. The remaining companies to force, maintain the schedule of movement
We all know this rule that charters can reschedule without giving a reason. And why, in fact, passengers have to measure themselves against this arbitrariness? There is no aircraft fleet, no maintenance, it is necessary to withdraw the license from such companies. The remaining companies to force, maintain the schedule of movement
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answered 5 years ago
Here the question is: "Does it make sense to send a claim to Azur Air (Ukraine) ..? " It makes no sense to send a claim to a specific company. If you write complaints, they should be written to the supervising state. body - "State Aviation Service of Ukraine ". It distributes licenses to the right and left of all insolvent airlines. It supports and allows these rules (unjustified transfers of flights), which violate the rights of citizens. In charter transportations there is complete, uncontrolled, lawlessness.
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answered 5 years ago
lazy_person, I completely agree with you, but in this situation, apparently, these same authorities do not care about the fact that our tourists regularly get stuck in different countries. If the join's license was even revoked, and he continues to fly, answering that they didn’t issue it and it’s not for them to take it. And on the other hand, if they take it away, then how many people who have already bought their tours will suffer ... but in any case, you need to write, at least so that people know these moments and before buying a tour from such a negligent one, they thought But do they need such a hemorrhagic.
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answered 5 years ago
my_contakt What is, is. And there are relevant authorities, full of officials, they all want to eat. They don't care. The more chaos and lawlessness in everything, the better the power of officials. They will stop bringing in portfolios if a strict procedure is established. What is this airline of three or four planes? Initially, it is clear that they will not cope with the passenger flow. However, licenses are issued to them?! And we buy charters, hoping that this is aviation?
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answered 5 years ago
Thanks to all participants of the dialogue!
lazy_person...Special thanks.
I agree "the state of lawlessness in everything" must be violated ..
I will sort out the issue, since there are still vacation days left ... I will write (decided) a claim first for TA and Azureir Ukraine.
lazy_person...Special thanks.
I agree "the state of lawlessness in everything" must be violated ..
I will sort out the issue, since there are still vacation days left ... I will write (decided) a claim first for TA and Azureir Ukraine.
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answered 5 years ago
I wrote only once, when UIA delayed the flight for more than a day, like peas against the wall, I received an answer like “Your opinion is very important for us, we will contact you”, talked to a familiar lawyer, said - “forget it, it’s unrealistic to compete”.
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answered 5 years ago
in my experience:
airfrance delayed for 3 hours, without reminders handed out coupons to drink and eat
more than a day charter delay -
accommodation in a guesthouse and meals (dinner, breakfast) + claim for maintenance (teztour) compensated for a day of stay at the hotel.
nothing was reimbursed when pure "scam", an example of an idriska tour.
Again, I repeat, according to the international rules of air transportation:
Refund of the full cost of the unused ticket (its unused part) in case of your refusal to continue the flight if the flight is delayed for more than 5 hours. To do this, you need to contact the place where you purchased your ticket. Charter passengers should contact their tour operator.
If you continue your journey:
obtaining drinks, food, means of communication;
hotel accommodation, transfer on the route airport - hotel - airport (if necessary), if the flight departure is postponed to the next day.
airfrance delayed for 3 hours, without reminders handed out coupons to drink and eat
more than a day charter delay -
accommodation in a guesthouse and meals (dinner, breakfast) + claim for maintenance (teztour) compensated for a day of stay at the hotel.
nothing was reimbursed when pure "scam", an example of an idriska tour.
Again, I repeat, according to the international rules of air transportation:
Refund of the full cost of the unused ticket (its unused part) in case of your refusal to continue the flight if the flight is delayed for more than 5 hours. To do this, you need to contact the place where you purchased your ticket. Charter passengers should contact their tour operator.
If you continue your journey:
obtaining drinks, food, means of communication;
hotel accommodation, transfer on the route airport - hotel - airport (if necessary), if the flight departure is postponed to the next day.
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answered 5 years ago
veritasana, for the future:
How to prove the wrong of the airline at the airport and what needs to be done for this?
Without a document with a stamp, which confirms the cancellation or delay of the flight, nothing can be proved. In addition, it must contain the exact reasons why you did not fly away at the set time.
Where can I get such a document?
Find a representative of your airline (at the check-in counter or at the carrier's ticket office) and ask for this document. He has no right to refuse you.
If you can't find a representative, contact the information desk at the airport. They will tell you where else you can get such a document.
Be sure to save all tickets, boarding passes and luggage tags and even take a picture just in case, a photo of the departure board will not hurt, where the time and status of your flight will be indicated. If you are "stuck" at the airport for a long time due to the fault of the carrier, keep receipts for the hotel, drinks, food and other expenses associated with the cancellation / delay of the flight.
How to prove the wrong of the airline at the airport and what needs to be done for this?
Without a document with a stamp, which confirms the cancellation or delay of the flight, nothing can be proved. In addition, it must contain the exact reasons why you did not fly away at the set time.
Where can I get such a document?
Find a representative of your airline (at the check-in counter or at the carrier's ticket office) and ask for this document. He has no right to refuse you.
If you can't find a representative, contact the information desk at the airport. They will tell you where else you can get such a document.
Be sure to save all tickets, boarding passes and luggage tags and even take a picture just in case, a photo of the departure board will not hurt, where the time and status of your flight will be indicated. If you are "stuck" at the airport for a long time due to the fault of the carrier, keep receipts for the hotel, drinks, food and other expenses associated with the cancellation / delay of the flight.
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answered 5 years ago
When you have collected all the necessary documents, describe the situation, referring to the current legislation of Ukraine. Of course, it will be difficult to fight on your own with a team of airline lawyers. Therefore, it is better to hire a professional who will set aside your rights in court.
Compensation cannot be claimed if the flight is delayed/cancelled due to:
weather conditions,
airport staff strikes
other force majeure events (except aircraft breakdown).
Compensation cannot be claimed if the flight is delayed/cancelled due to:
weather conditions,
airport staff strikes
other force majeure events (except aircraft breakdown).
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answered 5 years ago
If your flight is still rescheduled:
- more than 2 hours with a flight range of up to 1500 km (flights within Ukraine, as well as from Kyiv to Minsk, Munich, Sofia, Riga, etc.);
- more than 3 hours for flights from 1500 to 3500 km (from Boryspil to London, Barcelona, Brussels, Geneva, etc.);
- more than 4 hours with a flight range of 3500 km (from Kyiv to New York, Beijing, Colombo, etc.).
The airline must provide the following services:
meals and soft drinks in accordance with the waiting time for a new flight;
accommodation in a hotel if passengers have to wait one or more nights for departure or if the additional waiting time for departure is longer than expected;
ground transfer on the route airport - hotel - airport;
two phone calls or emails if the airport's specifications allow for this.
- more than 2 hours with a flight range of up to 1500 km (flights within Ukraine, as well as from Kyiv to Minsk, Munich, Sofia, Riga, etc.);
- more than 3 hours for flights from 1500 to 3500 km (from Boryspil to London, Barcelona, Brussels, Geneva, etc.);
- more than 4 hours with a flight range of 3500 km (from Kyiv to New York, Beijing, Colombo, etc.).
The airline must provide the following services:
meals and soft drinks in accordance with the waiting time for a new flight;
accommodation in a hotel if passengers have to wait one or more nights for departure or if the additional waiting time for departure is longer than expected;
ground transfer on the route airport - hotel - airport;
two phone calls or emails if the airport's specifications allow for this.
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answered 5 years ago
AllOverTheWorld, when we were stuck at the Phuket airport, we tried to get such a document, we were looking for an Azura representative (he never came to us, and Thai girls took the rap for him), as a result, when we tried to demand the same mark and indicate real reasons, it was just The police were called and the case took such a serious turn that they decided not to make noise. And the fact that someone is obliged to issue something (I'm talking about a document) all this did not work. We were all given food and drinks, given the opportunity to connect to the Internet, and that's it ... we sat from 8 am until the evening ....
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answered 5 years ago