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Kemer, please respond, those who are faced with the arbitrariness that is now happening with the isolation of tourists
We arrived on 07.09.2020. We were isolated in the Mirada Del Mar hotel, no one gave us any supporting documents, there was no understanding of what was happening! Perhaps someone else has been in a similar situation!
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Answers • 119
Like nothing? Did you just chat? Or wrote a written request to the hotel mail? Also, have you informed the embassy about the situation?
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answered 4 years ago
Applicant - Ombudsman http://www.ombudsman.gov.ua/ua/page/applicant/
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answered 4 years ago
Our review lists all the instances to which we applied, of course, first of all we wrote to the hotel mail and the tour operator's mail.
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answered 4 years ago
veritasana - Why does the site need a link to the site of the Ukrainian Obudsman if tourists are from Russia
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2.5
answered 4 years ago
After all, tests are not needed to enter the country So on what basis is isolation Where did the information come from that you are infected or were in contact with sick people Or maybe you had a fever at the airport and you were tested Explain please
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answered 4 years ago
My wife and I arrived at this hotel from Moscow, we took a ticket to Coral Travel, the cost of the ticket was 159 thousand for 10 nights. We arrived on 09/07/2020, quite early, there were no problems with accommodation, despite an early arrival at 7 in the morning. The room is not bad, in general, we liked the hotel and its territory. The rest is on, we met with the guide on 08.09, took several excursions: to the water park, rides on quadrics, buggies and rafting.
We are enjoying our vacation, everything is fine until black Thursday 09/10/2020 has come. At 5 pm, when we were on the beach, our hotel guide writes to me that we urgently need to go to the reception. I am blown up from a deck chair, I run to them alone, I go up, the hotel representative says that I also need a spouse. I ask something happened, why is she, here I am, you can decide everything with me, no - the answer is the hotel, drag your wife here.
Okay, gathered from the beach, came together. A Russian-speaking manager, let's call her Ivanka, paired with a Turkish-speaking Zuleikha (not the one who opens her eyes in a book
We are enjoying our vacation, everything is fine until black Thursday 09/10/2020 has come. At 5 pm, when we were on the beach, our hotel guide writes to me that we urgently need to go to the reception. I am blown up from a deck chair, I run to them alone, I go up, the hotel representative says that I also need a spouse. I ask something happened, why is she, here I am, you can decide everything with me, no - the answer is the hotel, drag your wife here.
Okay, gathered from the beach, came together. A Russian-speaking manager, let's call her Ivanka, paired with a Turkish-speaking Zuleikha (not the one who opens her eyes in a book
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6
answered 4 years ago
Please, everyone who got into a similar situation with us now, please give feedback! we already know about several families with children who were imprisoned! We would really like to unite to write a class action lawsuit for a ruined vacation!
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6.5
answered 4 years ago
pepper-17
I sincerely sympathize with you and wish you good luck! I would very much like to put an end to this lawlessness.
I sincerely sympathize with you and wish you good luck! I would very much like to put an end to this lawlessness.
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5
answered 4 years ago
The author really sympathizes. You won't want your enemy to come to the office and sit in the room.
In fact, based on the information I read on isolation diff. tourists: tour operator - Aneks tour, Kemer hotels. So far, it’s not too much for this to beat in the hotels of Belek, Side, Fethiye, Bodrum. Or I'm wrong?
In fact, based on the information I read on isolation diff. tourists: tour operator - Aneks tour, Kemer hotels. So far, it’s not too much for this to beat in the hotels of Belek, Side, Fethiye, Bodrum. Or I'm wrong?
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1.5
answered 4 years ago
pepper-17, really some kind of chaos. Will they let you fly home? Passed the test?
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answered 4 years ago
"All tourists were asked to take a test for Covid-19 ..." (from Anex's response to the expulsion of Russians from hotels)
they just didn’t mention that vacationers should pay for the test themselves.
Why, even before departure, tourists were not provided with reliable information by the decision of the Turkish Ministry of Health that even with a negative test result, a vacationer potentially in contact with a covid passenger will be isolated from society until the end of the tour.
When the borders were opened, they promised something completely different (Turkish authorities explain the rules for the stay of foreign tourists in Turkey in the context of the spread of a new coronovirus infection). Tin!
they just didn’t mention that vacationers should pay for the test themselves.
Why, even before departure, tourists were not provided with reliable information by the decision of the Turkish Ministry of Health that even with a negative test result, a vacationer potentially in contact with a covid passenger will be isolated from society until the end of the tour.
When the borders were opened, they promised something completely different (Turkish authorities explain the rules for the stay of foreign tourists in Turkey in the context of the spread of a new coronovirus infection). Tin!
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1
answered 4 years ago
Website of the Russian Ministry of Foreign Affairs section Turkey
"Tourists who were close to infected with COVID19, but wore a mask, are not considered contact tourists. There is no separate procedure for transfer to a hotel."
"Tourists who were close to infected with COVID19, but wore a mask, are not considered contact tourists. There is no separate procedure for transfer to a hotel."
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answered 4 years ago
“Are contacts subjected to a 14-day isolation in a hotel with a ban on all public places?
...If the test result of the contact is negative, he will continue to rest..."
In reality, everything is different and what should Russian tourists do in this case if there is such information on the website of the Ministry of Foreign Affairs, and representatives of the TO and hotel managers say otherwise
...If the test result of the contact is negative, he will continue to rest..."
In reality, everything is different and what should Russian tourists do in this case if there is such information on the website of the Ministry of Foreign Affairs, and representatives of the TO and hotel managers say otherwise
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2
answered 4 years ago
Well it is clear. Sooner or later, someone has to get into such a similar situation. But people take risks, go randomly ... then this happens. I just read it on twitter...
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1.5
answered 4 years ago
“Tourists who, during the transfer from the airport to the hotel, rode in the same bus with a sick coronavirus, are deported to Russia until the end of the paid vacation. Hotels evict Russians, despite negative tests for Covid-19. It is not known whether tourists will be compensated for the disrupted vacation.
Stories about isolation in a hotel and deportation from Turkey are told by both travel agents and tourists themselves. Judging by the information, those who flew from Moscow to Antalya on September 7 were deported from the country or isolated in a hotel. "
I read that vacationers at the Fame Rezidence Kemer and Viking Star hotels found themselves in the same situation.
Stories about isolation in a hotel and deportation from Turkey are told by both travel agents and tourists themselves. Judging by the information, those who flew from Moscow to Antalya on September 7 were deported from the country or isolated in a hotel. "
I read that vacationers at the Fame Rezidence Kemer and Viking Star hotels found themselves in the same situation.
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½
answered 4 years ago
We have already found responses from several families who find themselves in the same situation. We would very much like everyone to respond to write a class action lawsuit.
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1.5
answered 4 years ago
Well, really, "Well, it's understandable. Sooner or later, someone has to get into such a similar situation. But people take risks, go randomly ... then this happens. I just read it on Twitter."
Someone got caught, but the main question is how to solve this situation on the spot, no?
Someone got caught, but the main question is how to solve this situation on the spot, no?
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answered 4 years ago
pepper-17
It is not allowed to give links to competing resources here, most likely the admin will delete your post. Duplicate your review on TurPravda, (at the top of the page in the green box is the option "add review").
It is not allowed to give links to competing resources here, most likely the admin will delete your post. Duplicate your review on TurPravda, (at the top of the page in the green box is the option "add review").
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2.5
answered 4 years ago
pepper, you, of course, "stuck" very hard. But, one thing should console you that you did not get sick .. God forbid you get sick in a foreign country.
Time will pass, everything will be forgotten, settled down. I really hope that you will be compensated for the spoiled vacation. Good luck with this! And, most importantly, health!
Time will pass, everything will be forgotten, settled down. I really hope that you will be compensated for the spoiled vacation. Good luck with this! And, most importantly, health!
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answered 4 years ago
We are treated this way in other countries for several reasons .. The first and main one is the policy of our government, which does not protect the citizens of OUR side, but to protect the system, and certainly a farce from the outside .. I can’t imagine that with citizens Germany did this in Turkey, and in principle anywhere.
Turkey is becoming an unattractive destination. I put tours and hotels on our market, but I didn’t get adequate employees with knowledge of the Russian language. Only in a small number of hotels there are Russian-speaking workers, and as a rule, these are uncultured gasters from the former Soviet Union. It's time for hoteliers, tour operators and travel agencies to be held accountable for their bad work. I had a rest in August, I also have complaints about the Annex tour and Pegas turistic. I don't hang out with them anymore.
Guys, fight for your rights, I wish you to achieve compensation for moral and material damage!
Turkey is becoming an unattractive destination. I put tours and hotels on our market, but I didn’t get adequate employees with knowledge of the Russian language. Only in a small number of hotels there are Russian-speaking workers, and as a rule, these are uncultured gasters from the former Soviet Union. It's time for hoteliers, tour operators and travel agencies to be held accountable for their bad work. I had a rest in August, I also have complaints about the Annex tour and Pegas turistic. I don't hang out with them anymore.
Guys, fight for your rights, I wish you to achieve compensation for moral and material damage!
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7
answered 4 years ago
assent2015, in fact, all over the world at the reception there must be an English-speaking employee (who is also far from being everywhere, but that is another question), and not a Russian speaker or an expert in the Urdu language. Learn English and you won't have any problems. If you rest somewhere in Acapulco or Mumbai, will you also be indignant that there is not a kick in the teeth in Russian?
And at the expense of Turkey - this is expected. There are hundreds of thousands of patients in the world of coronapsychosis, in Turkey itself, but there are no restrictions at the resorts, fly and rest, they lay softly, and, as it turned out, it hurts to sleep. I have written more than once - rest during a pandemic - a quest and roulette. Author, I sincerely sympathize with you.
And at the expense of Turkey - this is expected. There are hundreds of thousands of patients in the world of coronapsychosis, in Turkey itself, but there are no restrictions at the resorts, fly and rest, they lay softly, and, as it turned out, it hurts to sleep. I have written more than once - rest during a pandemic - a quest and roulette. Author, I sincerely sympathize with you.
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8
answered 4 years ago
Tourists describe a similar situation.
https://www.turpravda.ua/tr/kemer/blog-472182.html
Sorry.
Aug 4th returned from Turkey, lucky, no problem.
https://www.turpravda.ua/tr/kemer/blog-472182.html
Sorry.
Aug 4th returned from Turkey, lucky, no problem.
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answered 4 years ago
Sorry, I searched for a review and didn’t find it .. I decided that you are from Ukraine .. I’m very sorry
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answered 4 years ago
I sincerely sympathize with the HARDWARE, but you will not find justice, at least in Turkkish. They are butting right now, but the Ministry of Health of Turkey is unshakable
But a recipe for minimizing risk has been developed. Do a test at home and use a taxi
But a recipe for minimizing risk has been developed. Do a test at home and use a taxi
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1.5
answered 4 years ago
Thanks to the reviews, it turns out that everyone who got into a situation similar to us was from the same flight ZF 9007, which took off from Sheremetyevo at 02:50 on 09/07/2020. That is, the infected was not in the transfer, as we were all informed by the guides, I repeat verbally and only verbally, but the infected was with us on the flight on the plane!!!
That is, every passenger on this flight could be at risk!
I repeat once again that the isolation did not begin to occur on the first day of arrival, that is, all those who arrived, at least three for them, freely moved around their hotels, communicated with staff, other vacationers, and so on.
Why is Turkey silent about this and is silent until now! why then the hotels still do not give any written confirmation, why then the hotels were not put on a stop until all the tourists had negative test results???
That is, every passenger on this flight could be at risk!
I repeat once again that the isolation did not begin to occur on the first day of arrival, that is, all those who arrived, at least three for them, freely moved around their hotels, communicated with staff, other vacationers, and so on.
Why is Turkey silent about this and is silent until now! why then the hotels still do not give any written confirmation, why then the hotels were not put on a stop until all the tourists had negative test results???
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3
answered 4 years ago
Also, of course, I would very much like to contact if, among those reading our reviews, there is a lawyer or a tourist who knows the current regulatory references that must be indicated in the application for a refund, they have assisted us now.
The travel agent, in our case Koral, now told us to write a Return Application and Claims, but we already wrote this, there are no written confirmations from the tour operator and the hotel, there are only emails sent by us and correspondence in the messenger, then they can simply refuse to return paid tour.
The travel agent, in our case Koral, now told us to write a Return Application and Claims, but we already wrote this, there are no written confirmations from the tour operator and the hotel, there are only emails sent by us and correspondence in the messenger, then they can simply refuse to return paid tour.
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answered 4 years ago
pepper-17, what are the hotel closures??? Soon the end of the season in Turkey, they cut the loot to the maximum! I don't quite understand what exactly you want to get a refund for? Did your tour take place? Held. In what form is another question, but the service was provided. As for me, you can only demand moral damage, but not the fact that you will be paid.
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4
answered 4 years ago
Hello, It’s a very sad situation in fact... Can I clarify... In fact, people were isolated from one bus? Or those who were sitting next to the infected person on the plane, or all of them from the same flight? Another question, did you fill out a questionnaire on arrival indicating the seat?
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answered 4 years ago
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